Which of the following statements is true regarding employees’ values?
a. Employees learn their values through training and working with others.
b. Employees in an organization hold identical personal values.
c. Employees acquire values when they are young and retain the same values forever.
d. Employees value most the benefits readily available to them in the organization.
e. Employees come to an organization with an established set of values.
Organizations that offer numerous, diverse products usually find the _____________
model of design more compatible with their strategy.
a. organic
b. technological
c. mechanistic
d. situational
e. innovative
Which of the following is an advantage of written communication?
a. It gives an exact, permanent record of the message.
b. It enables immediate feedback.
c. It offers time savings.
d. It encourages open communication.
e. It offers the informality managers prefer.
Which of the following scientists suggests that we build a learning organization by
teaching discrete new skills?
a. William Ouchi
b. Peter Senge
c. Michael Porter
d. Tom Peters
e. Edward Deming
India is a source of cheap labor. As we know, Indian workers earn substantially less
than American workers performing the same job. A U.S. organization that outsource
production to India reaps a substantial savings in the labor content for every product
manufactured in India compared to the United States. From a global perspective, this is
an example of:
a. cycle-time reduction
b. organizational complexity
c. lower manufacturing costs
d. poor planning
e. customer diversity
Co-workers and managers help newcomers develop skills and evolve into team
members through the process of
a. social transformation.
b. orientation and training.
c. value adaptation.
d. organizational socialization.
e. cultural transformation.
Dan knows that the last batch of pork processed exceed the legal limits for “unknown
ingredients.” A plant manager he knows that is destroying the batch will mean
additional federal scrutiny and a large financial loss for his division. However, as an
individual consumer he believes that everyone should have the right to expect
unadulterated food. He worries that some people will probably get sick from the pork
product. He wouldn”t want it to be his kids. He is experiencing an internal dilemma.
This situation is called?
a. interrole conflict
b. intrarole conflict
c. intersender conflict
d. person-role conflict
e. role-person creation
_________________ involves extending responsibility and decision-making authority
as far as possible down the chain of command.
a. Decentralization
b. Autonomy
c. The use of work teams
d. Empowerment
e. Process control
The TQM approach says that a quality-based system of control must be built on
a. statistical analysis of results.
b. worker trust and pride of workmanship.
c. management training.
d. strong organizational culture.
e. the goal of zero defects.
In Leader-Member Exchange Theory of Leadership an out-group member is most likely
to comply with the leader’s request because of:
a. expectation of discretionary rewards
b. professional commitment.
c. rules and procedures insure compliance.
d. penalty of law.
e. compliance is a universal imperative.
The performance of business across national boundaries is considered which of the
following?
a. international business
b. international management
c. global business
d. global management
e. none of the answers are correct
According to the authors, the systems metaphor means:
a. envisioning the organization as a collection of unrelated parts.
b. that all managers must think in a certain way.
c. all organizations have obvious clockworks.
d. a system consists of input, processing, and output.
e. a organizational system includes only outputs.
During this stage the group comes to grips with conflicts and develops solutions that
keep the group focused on the future. This stage is referred to as:
a. adjourning
b. storming
c. norming
d. forming
e. performing
When considering cost in the media selection decision, a manager should
a. weigh cost in relation to a medium’s transmission speed and effectiveness.
b. always choose the medium with the lowest cost.
c. settle for less richness to keep costs down.
d. consider cost as the least critical factor in the decision.
e. alter the message to take advantage of the medium that costs the least.
Conflict management requires an understanding of two factors: (1) whether you have
conflicting or common interests with your adversary, and (2) your stake in the
relationship with your adversary. When you have l ow stakein the relationship and a
mostly conflictinginterests, the recommended strategy is ____________?
a. Avoidance
b. Collaboration
c. Compromise
d. Accommodation
e. Competition
Which of the following is part of the preliminary control function?
a. defining jobs
b. setting policy
c. Staffing
d. establishing guidelines
e. determining strategy
An organization that decentralizes would most likely see an increase in the use of which
communication channel?
a. Downward
b. horizontal
c. Upward
d. Vertical
e. Unofficial
Simon thought that decision makers did which of the following?
a. satisificed
b. optimized
c. behaved rationally
d. investigated possible outcomes
e. used decision science techniques
Purchasing one or more businesses in a foreign country is considered which of the
following?
a. strategic alliance
b. exporting
c. licensing
d. joint venture
e. direct ownership
The factors within an organization that influence how work is performed and goals are
achieved make up the organization’s
a. management environment.
b. environmental forces.
c. internal environment.
d. culture.
e. integral elements.
Effectiveness is:
a. found at a high level in all organizations.
b. the ability of the organization to achieve its goals.
c. mandated, at a certain level, by state law.
d. the same thing as effectiveness.
e. using the minimum resources to create a product or service.
In the communication process, the idea or experience that a sender wants to convey is
called the
a. information.
b. message.
c. data.
d. transmission.
e. source.
The strategic planning group met for 3 hours daily for a month to develop our strategy.
In the initial phases Mr. Ames ask John and I to figure out what we do well as a
company and also those things we don”t do so well. He asked Pete and Mary to figure
out what looks good in the Market — you know a segment we could go after. He also
asked John to see if there was any trouble brewing in the industry or any that could
emerge in any of Pete and Mary’s options. In strategy terminology, the strategic
planning group was performing a
a. SWOT Analysis
b. Mission development
c. Building Distinctive Competence
d. Developing a business model.
e. Seeking brand awareness
Planning:
a. precedes all other management activities
b. is the sequencing of tasks, and assigning responsibility
c. involves influencing and motivating others
d. determines if actual performance means standards.
e. includes all of the above
The design group consisted of Peter, Mary, Ann, and Jeff plus Mr. McCarthy, the
manager of Creative Support Services. In the process of deciding between two designs,
Peter and Mary, both with a sales orientation, believed that design one might offend
some people and favored design two. Jeff and Mr. McCarthy, both with a production
orientation, strongly indicated their support for design one over design two. Next, Mr.
McCarthy pointed out all the positive features of design one, essentially lobbied for
design one because it was easier to produce. Peter lobbied just as hard for design two.
Because the basis of support for these individuals was personal values or perspectives,
this decision-making situation is an example of:
a. empowerment
b. groupthink
c. corporate governance
d. politics
e. distributive justice
Which of the following environments examines the fluctuation of currency in foreign
countries?
a. cultural environment
b. social environment
c. economic environment
d. political-legal environment
e. technological environment
Amy negotiates with each of her vice presidents who in turn negotiate with their
subordinates. They all see leadership as a series of exchanges among participants in the
organization to elicit compliance. Amy and her staff are engaging in:
a. self-leadership
b. transformational leadership
c. transactional leadership
d. substitute for leadership
e. emotional intelligence
What would an organization using the job characteristics approach emphasize when
examining a job?
a. what training and experience the job holder needs
b. which specific tasks comprise the job
c. how the job impacts the organization’s objectives
d. how a manager believes job discretion could be increased
e. how a worker doing the job would view it
The assessment of fairness in the contribution of effort and the allocation of outcomes
in an organizational setting is a primary component of which one of the following
motivation theories?
a. operant conditioning
b. expectancy theory
c. equity theory
d. goal setting theory
e. social learning theory
The FDA is an example of a federal agency that enforces which of the following
consumer rights?
a. the right to safety
b. the right to be informed
c. the right to choose
d. the right to a fair price
e. the right to be heard
According to Porter’s five forces model, when Coca Cola is sold to individual
consumers in small quantities (a bottle, a liter, or a case), these Coca Cola’s customers
have __________ concerning price.
a. high buying bargaining power
b. low buying bargaining power
c. absolute buying bargaining power
d. are in a strong buying position
e. have no power to stop purchasing Coca Cola
In an organization with a dominant culture, a specific unit or department may develop a
subculture
a. as a natural result of employees’ facing common situations and solving problems
together.
b. as an innovative way of surpassing the dominant culture.
c. as a way to be recognized as separate from the organization.
d. as a means of matching the values and actions that enhance employee performance.
e. as a route to fostering cooperation among diverse units in the organization.
In a situation where the leader is working with a new employee that required greater
task structuring, monitoring, and feedback, the Path Goal Theory of Leadership
suggests which one of the following leader behaviors?
a. Directive
b. Supportive
c. Participative
d. Achievement
e. Selling
An organization would usually do a background check on an applicant before
a. conducting an employment interview.
b. accepting the application.
c. extending a conditional offer.
d. giving employment tests.
e. doing a preliminary interview.
John rationally analyzes all information available and has a high tolerance for
ambiguity. John’s decision-making style is best described as:
a. behavioral
b. conceptual
c. directive
d. analytical
e. authoritarian
Restructuring, reengineering, and continuous improvement are common organizational
strategies for change.
Rational decision models assume that people attempt to make a logical decision.
Need deprivation is a condition leading to a state of arousal or the search to reduce the
need deficit.
Describe the benefits of a communication audit.
Perception is the visceral response to information and the environment.
Henry Mintzberg describes three types of decision: entrepreneurial, adaptive, and
planning. Describe each type of decision and whether the decision is a proactive
decision or a reactive decision.
The organization’s mission statement communicates organizational purpose to internal
and external stakeholders.
Discuss the role of culture within an organization.
Job enlargement involves increasing the worker’s number of tasks.
Managers use statistical process control to limit a system’s variation within an
acceptable range.
A company’s strengths and weaknesses are derived from an assessment of financial,
human and other internal resources.
A decision that is not important can cause cognitive dissonance.
The authors describe four decision-making styles. Describe each style and provide and
example of a job where each style might fit well.
Deming proposed 26 points of total quality management.
The major output of a job analysis is a new job design.
Total quality management (TQM) incorporates fundamental lessons for control from a
human psychology perspective.
Continuous improvement is the evolutionary process of reexamining organizational
practices.
An employee responds to personal power because personal power has an emotion
attachment to the leader’s beliefs.