Singley Manufacturing Inc. is noted for their engineering skills and capabilities in the
design and development of new products. Their engineering capabilities and skills are
called:
a. a mission statement
b. an implementation strategy
c. core competencies
d. applied technology
e. general skills
An environmental scanning technique that focuses on a single area, problem, or concept
is known as:
a. issues management
b. single solution management
c. internal scanning
d. prospecting
e. selective perception
Which of the following is not a guideline for a stretch target?
a. establish measurable stretch targets
b. give teams autonomy and power
c. modify work structures to support change
d. increase work output a little more than last year
e. develop culture of support and encouragement
Planning is most effective when it is:
a. corporate.
b. analytic
c. systematic
d. rational
e. goal planning
Feedback can occur at which of the following level?
a. in setting the goal
b. after the work commences
c. in evaluating the final goal
d. all of the answers are correct
e. none of the answers are correct
Human resource managers find employee evaluations useful for all of the following
purposes EXCEPT
a. to let employees know their job strengths and weaknesses.
b. to find out whether training and development programs have been successful.
c. to decide whether recruitment and selection methods have brought in well-qualified
people.
d. to help determine the number of employees needed in a certain position.
e. to help make decisions on pay raises, promotions, transfers, and firings.
When designing jobs, an organization would give employees the most autonomy
through use of
a. job enlargement.
b. job enrichment.
c. experienced responsibility.
d. flextime.
e. teams.
Which one of the following is not a need-satisfaction explanation of human motivation?
a. Maslow Hierarchy of Needs
b. Alderfer’s ERG theory
c. McClelland’s Learned Needs Theory
d. Herzberg’s two factor theory
e. Equity theory
Which management theory set defined limits to universal theories?
a. classical theory
b. behavioral theory
c. decision theory
d. systems theory
e. contingency theory
An organic organization
a. fosters employee development.
b. is formalized to a great extent.
c. fits Weber’s description of bureaucracy.
d. is highly centralized.
e. generally uses functional departmentalization.
In a situation where the leader is working with an employee who knows their job well
but are experiencing some insecurity regarding their job performance. Path Goal Theory
of Leadership suggests which one of the following leader behaviors?
a. Directive
b. Supportive
c. Participative
d. Achievement
e. Selling
Planning is:
a. the process of determining if the organization has met its objectives.
b. the process of developing action-oriented plans for achieving an organizations
missions, goals, and objectives.
c. the process of hiring personnel to staff the organization.
d. the process of determining an organization’s structure.
e. the process of communicating daily organizational information.
To accept an evaluation system, employees being reviewed must believe that
a. performance evaluation is a significant part of their job.
b. the system is the one used throughout the industry.
c. the person rating them actually knows how well they do their job.
d. their rating can be changed if they object.
e. a good performance rating will lead to a promotion.
A benefit of systems theory metaphor is that it:
a. helps diagnosing the situation.
b. helps evaluating the situation.
c. breaks down a problem into its component parts
d. offers a starting point to begin analysis.
e. all of the above.
Which of the following is not a method of communicating a group norm?
a. explicit statements by the leader
b. explicit statements by other group members.
c. critical events in the group’s history
d. formal organizational policy
e. past group experiences
Production and operations are controlled by
a. corrective actions.
b. statistical data.
c. goals and objectives.
d. qualitative interpretation.
e. performance standards.
Which of the following contributes to a high degree of complexity in an organization?
a. wide span of control
b. product departmentalization
c. low degree of specialization
d. minimal delegation of authority
e. functional departmentalization
A narrow span of control
a. is the optimum number of employees under one manager.
b. shortens the chain of command.
c. means a small number of workers report to one supervisor.
d. means that all managers are responsible for an equal number of employees.
e. results in a flat organization.
The administrative decision model is most appropriate for which of the following?
a. complex decisions
b. programmed or nonprogrammed decisions
c. unclear alternatives
d. greater participation from group decision making
e. all of the answers are correct
Receiving a reward or recognition for the accomplishment of a task would be associated
with which one of the following stages of Bandura’s Social Learning Model?
a. attention
b. retention
c. reproduction
d. motivation
e. role modeling
Mrs. McGee, the department manager, Jane and Martha were all present when John told
an off-color joke. After John delivered the punch line, Mrs. McGee starred coldly into
John eyes and walked away in disgust. The rest of us looked at each other and quickly
dispersed, hoping she would forget that we were ever present at that occasion. In order
to decrease John’s behavior, she resorted to which one of the following reinforcement
strategies?
a. positive reinforcement
b. negative reinforcement
c. punishment
d. extinction
e. social control
Storing behaviors in memory to use at the appropriate time occurs in which of the
following stages of Bandura’s Social Learning Model?
a. attention
b. retention
c. reproduction
d. motivation
e. role modeling
Compensation policy has seven criteria for effectiveness. All of the following are
criteria, EXCEPT that the compensation be
a. incentive-providing.
b. leading the industry.
c. adequate.
d. acceptable to the employee.
e. balanced.
Andy Beckerman is a consultant that specializes in continuing education solutions. He
usually works 2 -5 years advising organizations about how best to upgrade employee
skills based on new educational technologies (as they become available). For example,
he recommends specific online universities, software packages, and trainers (specialist
in their field — such as employment law). He would fit into which of the following
categories?
a. outside pressure
b. organizational development
c. people change technology
d. analysis for the top
e. internal pressure
Communication regarding change should include which of the following?
a. benefits of the change
b. action plans
c. specific actions required
d. CEO involvement
e. all of the above
Competency-based performance requires managers to complete which of the following?
a. use training to enhance performance
b. identify the job outcomes
c. describe the purpose of the job
d. identify barriers to meeting performance standards
e. all of the above
Fiedler’s LPC scale measures the leader’s behavior in terms of a task-orientation or a
people-orientation. To determine this behavioral orientation, Fiedler assesses how the
leader reacts to the ___________.
a. lowest producing coworker
b. least preferred coworker.
c. largest potential coworker.
d. luckiest possible coworker
e. last possible coworker
An objective that is measured in terms of market share is called a ________ objective.
a. profitability
b. marketing
c. productivity
d. physical and financial
e. quality
Describes the organizational processes an organization intends to use in conducting a
viable business. It includes a narrative test that makes sense and a numbers test that
demonstrates profitability in reasonable timeframe. This concept is known as:
a. Strategic Thinking
b. Strategic Intent
c. Distinctive Competence
d. Competitive advantage
e. Business Model
People who believe they have control over their own destiny are classified as
__________.
a. internal locus of control
b. external locus of control
c. neutral locus of control
d. Type A personality
e. Type B personality
The first anti-discrimination law relating directly to women was
a. the Fair Labor Standards Act.
b. the Equal Pay Act of 1963.
c. the Equal Rights Act of 1968.
d. Title VII of the Civil Rights Act of 1964.
e. the Equal Rights Amendment.
Which of the following is considered a direct force in an organization’s external
environment?
a. competitors
b. technology
c. government regulation
d. social trends
e. ethics
Identify and explain the three components of job design.
According to the authors, team building focuses on solving workplace problems
through teams.
Analytical skills include materials requirement planning.
Intersender conflict occurs when two similar roles come in conflict within the same
person.
An operational definition depends on individual perception and can vary from worker
to worker.
Identify four direct forces of the external environment that directly influence an
organization and briefly explain the influence of each.
Some organizational tasks are best performed by a group rather than by an individual or
several individuals.
Both training and development are processes that improve employee performance, but
development has longer-term goals.
Control is the process of ensuring that actual outcomes are consistent with planned
outcomes.
According to the text, the path-goal theory of leadership identifies the following types
of leader behaviors: directive behavior, supportive behavior, and job-centered behavior.
Storming refers to the group’s coming to grips with inherent conflicts and developing
solutions that keep the group focused on its work.
Performance evaluation rating errors can be reduced if managers are assigned to rate
employees other than those they supervise regularly.
Strengths can also create competitive advantage for organizations.
According to the authors, in the years ahead, work performance will be based on
individual efforts rather than be based on group or collective work.
One criterion for setting compensation is that it must be cost-effective for the
organization.
Lewin’s model of change takes into account the organization’s strategy, structure, and
culture.
Establishing organizational structure is a simple process because there is one clearly
superior structure used by successful organizations.
Valid tests offer a subjective means for comparing candidates.