Benevolents are more likely to accept which of the following?
a. a fair contract
b. slightly more than the average
c. slightly less than the average
d. not concerned with fairness
e. none of the answers are correct
Families, organizations, and nations share some beliefs and values that make up their
a. dominant identities.
b. ethics.
c. legal systems.
d. social and cultural systems.
e. moral codes.
__________ is a tax that is placed on an import or export.
a. duty
b. custom
c. control
d. embargo
e. quota
A benefit of communication audits is
a. elimination of the grapevine.
b. reduction in workforce diversity.
c. more reliance on downward communication.
d. enhanced media richness.
e. improved productivity.
A manager who wants an organizational change can push forward with the change
when _______
a. driving forces far outweigh the restraining forces.
b. restraining forces are much stronger than the driving forces
c. when the driving forces and the restraining are fairly equal
d. only after a SWOT analysis is performed
e. after the organizational change
In a systems model of group effectiveness, teams processes includes:
a. structure, strategies, rewards, and leadership.
b. influence, development, and decision-making.
c. efficiency, satisfaction, goal attainment.
d. cohesiveness, conformity, norms
e. role ambiguity, role conflict, and role overload.
______________ is the concept that individuals who do different jobs should be paid
the same when the jobs require similar skills, efforts, and responsibilities under similar
work conditions.
a. Gender equality
b. Earnings-gap reduction
c. Equal pay
d. Comparable worth
e. Compensation equity
The belief in one’s ability to succeed in a specific situation is considered which of the
following?
a. self-concept
b. self-esteem
c. self-efficacy
d. self-monitoring
e. self-evaluation
According to the text, three characteristics of modern organizations underscore the need
for planning. They are:
a. industry concentration, less automation, and fewer products.
b. organizational complexity, cycle time reduction, and global competition.
c. fewer competitors, lower product quality, and low demand.
d. less off-shore production, higher wages, and fewer knowledgeable workers.
e. high inflation, low unemployment, and high cost of capital.
Building upon Maslow” earlier work, this theorist suggested several common human
needs and developed the concept of frustration regression to explain how people deal
with unmet needs.
a. Alderfer’s ERG theory
b. McClelland’s Learned Needs Theory
c. McGregor’s Theory Y
d. McGregor’s Theory X
e. Herzberg’s Two factor Model
Which of the following is NOT a step in the planning process?
a. control
b. implementing the plan
c. employee contribution
d. determining the goals
e. creating action plans
A situation in which the manager is well advised to give up the organizational change
occurs when ____________?
a. driving forces far outweigh the restraining forces.
b. restraining forces are much stronger than the driving forces
c. when the driving forces and the restraining are fairly equal
d. only after a SWOT analysis is performed
e. after the organizational change
Expanded our understanding of motivation by building on earlier work that suggested
human needs are socially derived.
a. Alderfer’s ERG theory
b. McClelland’s Learned Needs Theory
c. McGregor’s Theory Y
d. McGregor’s Theory X
e. Herzberg’s Two factor Model
Which of the following is an example of a secondary skill?
a. analytical
b. technical
c. decision making
d. conceptual
e. computer
Michael Porter stated that the focus strategy can be based on either cost leadership or
differentiation. An example of a corporation that uses a focus strategy based on
differentiation is:
a. Briggs and Stratton
b. Wal-Mart
c. Outback steak house
d. Porsche Automotive
e. Menards
Which of the following represents an indirect force in a hospital’s external
environment?
a. the availability of highly-trained nurses to hire
b. the availability of an effective new treatment for heart attack victims
c. the services offered by other area hospitals
d. the large number of patients who come to the hospital’s cancer center
e. the firm that provides all of the surgical gloves used in the hospital
To provide effective direction, a manager must be skilled in
a. analyzing.
b. planning.
c. evaluating.
d. communicating.
e. controlling.
Vertical specialization involves:
a. creating more levels from the top to the bottom of the organization.
b. performing a job analysis for all jobs
c. hiring more specialists
d. creating new areas or divisions within the organization
e. increasing production capacity
According to the text there are three categories of team skills. One of these categories
generally includes discovery, organization, analysis, synthesis, and clarification. This
category is referred to as:
a. problem solving
b. technical
c. interpersonal
d. communications
e. strategy
According to the leadership grid approach, a leader who emphasizes a high degree of
concern for the results, and a low degree of concern for people is characterized as
____________.
a. country club management
b. impoverished management
c. middle of the road management
d. team management
e. authority-compliance management
The example of the Ford Explorer’s alleged problem with Firestone tires tending to
make the vehicle unstable under certain conditions represented a major liability for
Ford that could cost millions over the duration of the problem. According to the text,
the ability of this problem to consume resources was related to which of the following
factors?
a. urgency only
b. impact only
c. growth only
d. urgency, impact, and growth.
e. latency, urgency, and growth
Using this decision-making technique the group begins with people who meet face to
face. Initially, this group cannot communicate verbally but may communicate in
writing. The final stage of their group interaction includes a structured discussion where
the decision reached is determined by vote. This technique is referred to as:
a. groupthink
b. brainstorming
c. Nominal Group Technique
d. Delphi Technique
e. reengineering
Which of the following is an example of a secondary skill?
a. computer
b. analytical
c. decision making
d. people
e. technical
For which of the following jobs would flextime be most appropriate?
a. teacher
b. architect
c. chef
d. receptionist
e. circuit board assembler
Which of the following is a process of selling a plan to those who must implement it,
communicate it so that people understand information relevant to implement the plan?
a. personality
b. authority
c. persuasion
d. power
e. charisma
The type of control that uses results to guide future actions is _________ control.
a. Corrective
b. Concurrent
c. feedback
d. Prescriptive
e. Predictive
As a person moves high up in an organization and assumes more responsibility, usually
a. job range decreases and depth increases.
b. job range increases and depth decreases.
c. ideal range and depth are achieved.
d. both job range and depth increase.
e. specialization, job range, and depth increase.
All of the following are characteristics of a hierarchy EXCEPT:
a. work specialization
b. price is determined by highest bid.
c. low cost exchange
d. efficiency
e. chain of command
The __________ promotes trade among members by eliminating trade barriers and
increasing cooperation.
a. WTO
b. IMF
c. EFTA
d. World Bank
e. EU
Preliminary control in human resources includes all of the following activities EXCEPT
a. interviewing candidates.
b. selection of employees.
c. employee performance review.
d. screening applicants.
e. employee training.
____________ is the branch of applied mathematics that describes and analyzes
empirical observations to predict certain events, as a basis for decision making in the
face of uncertainty.
a. Statistical process control
b. Probability analysis
c. Chaos theory
d. Statistics
e. Empiricism
Theories that describe how people use their cognitive skills to choose certain behaviors
(make a decision) from among a set of possible behaviors are called
__________theories
a. content
b. reinforcement
c. process
d. active
e. passive
Harvey Hellis was the CEO and inventor of several of the company’s most successful
products. However, Harvey’s baby stroller design was considered by most outside
observers as potential dangerous. Harvey and the design staff met for several weeks to
review the design. At the first meeting, most members raised concerns over safety.
Harvey quickly responded to each over the next two meetings. Privately, design group
members raised concerns over Harvey’s justification of his own design. At the last
meeting a vote was taken and all members voted to leave the design as Harvey
originally created. This situation is an example of:
a. role conflict
b. groupthink
c. conformity
d. group formation
e. cohesiveness
Plans vary in which of the characteristics?
a. scope, timing, and level of detail
b. scope, timing, managerial involvement
c. scope, industry standards, and managerial involvement
d. scope, level of managerial expertise, and level of detail.
e. scope, net worth of the company, level of detail.
Qualities of an objective include;
a. shortness, clear, and objective.
b. short-term, fair, and subjective
c. short-term, specific, and measurable
d. short-term, ordered, and non-specific
e. long-term. specific, and measurable.
In the 21st century, those firms that focus on high quality products in a global market
will succeed.
Describe the beneficial impact of technology on communication in an organization.
Managerial vision provides the context for reactive decision-making.
The structured interview means that all job candidates interviewed for a position answer
the same questions.
Identify and briefly explain three external strategies organizations can use to deal with
environmental uncertainty.
Describe a single use plan and a standing plan. Give an example of each in an
organization with which you are familiar.
The component of Michael Porter’s five forces model that focuses on the strategic
movement of members of the industry is called competitive rivalry.
Allies are often formed due to the economic environment.
Define decentralization and explain its benefits and drawbacks.
Forecasting is the process of evaluating past action plans to predict future events.
Using the job characteristics approach requires an organization to consider a job from
the point of view of the hands-on worker instead of top management’s perspective.
A mission statement must be challenging and achievable.
Telecommuting describes employees who can do work in their car as they commute to
work.
An organization using a flat rate pays the same rate per hour to all employees who
perform the same job.
Managers are fundamentally decision makers.
Conceptual skills consist of the ability to see the big picture and complexity of the
organization.
Managers at every level of the organization are involved, at one time or other with
planning.
According to the text, empowerment is the process of providing workers with skills,
tools, information, authority, and responsibility for their work.