Preliminary control contains all of the following activities EXCEPT
a. financial statement analysis
b. capital budgeting
c. selection and placement
d. materials inspection
e. materials acquisition
The introduction of a new innovation (such as Teflon) is an example of an activity or
event that is said to be:
a. revolutionary
b. normal introduction
c. evolutionary
d. proscribed
e. segmental
General Motors competes worldwide. Two countries — Russia and China have
encouraged foreign companies to build production plants in their countries. While
recognizing the risks GM also know the payoffs for success and GM hopes to take
advantage of this situation. Global competition is complex and illustrates the need for
greater planning. The preceding is an example of which of the following reasons for
greater planning?
a. new markets
b. greater customer diversity
c. demand for quality
d. necessity to lower costs
e. recognition of greater competition
Which of the following is an example of interpersonal communication?
a. bulletin board
b. telephone call
c. company newsletter
d. public address system
e. form letter
An objective that is measured in terms of the ratio of profits to sales is called a
________ objective.
a. profitability
b. marketing
c. productivity
d. physical and financial
e. quality
Which of the following is not a criticism of the BCG Portfolio Matrix?
a. following the model, an SBU might be ignored and perform at an increasingly lower
level due to lack of attention.
b. the 2×2 matrix is too simplistic.
c. Internet companies might take longer to become profitable.
d. multi-brad companies are able to analyze the contributions of each brand to overall
corporate profitability.
e. often encourages more bureaucratic reaction rather than strategic thinking.
An organization’s culture is most effectively perpetuated when
a. human resources personnel teach culture in new employee orientation programs.
b. workplace teams are used.
c. managers establish cultural identity.
d. new employees bring innovative ideas to the workplace.
e. each employee shares valuable knowledge with new employees.
John is torn by his devotion to his family and his career aspirations. He believes that
being a father, husband, and manager mean trade-offs must be made. He is
uncomfortable with the choices that he is forced to make. This situation is called?
a. role conflict
b. role ambiguity
c. role overload
d. role intention
e. role creation
Zalesnik noted that there is a difference between managers and leaders. He believes that
leaders are concerned with:
a. Process
b. Substance
c. Intelligence
d. Education
e. Experience
Collecting data from employees about their attitudes and opinions of the workplace is
called?
a. team building
b. empowerment
c. survey feedback
d. organizational development
e. change management
Issues Management is an example of which one of the following aspects of the external
environment?
a. sociocultural
b. technological
c. economic
d. political
e. competitive
In an organizational context, a system is:
a. a collection of unrelated components.
b. three subsystems including input, reduction, and output.
c. a collection of subsystems that operate interdependently to achieve common goals.
d. a formal part of an organization known for its integrating role in bringing all parts of
the organization together to solve a problem.
e. often unnecessary for organizational success.
__________ listening requires a person to consider a message from the speaker’s point
of view.
a. Sympathetic
b. Telepathic
c. Empathic
d. Sensitive
e. Emphatic
According to Shewhart’s elaboration of the control process, ___________ is the
statement of the intended outcome.
a. preferred condition
b. quality objective
c. performance goal
d. Determination
e. Specification
In designing organizational structure, managers make decisions in all of the following
areas EXCEPT
a. span of control.
b. delegation of authority.
c. specialization of jobs.
d. overall objectives.
e. departmentalization.
Feedback control is so named because it
a. focuses on the end of the operating cycle.
b. uses results to guide future actions.
c. requires revision of performance standards.
d. follows the formal chain of command.
e. determines whether work has been done properly.
Scientists who thought there was “one best way” to do management were labeled which
of the following?
a. situational theorists
b. specialization theorists
c. classical scientists
d. management scientists
e. universal theorists
Shewhart defines ____________ as the work required to achieve objectives, whether in
providing services or manufacturing goods.
a. Operation
b. Performance
c. Application
d. Production
e. Processing
At the heart of scientific management are which of the following?
a. efficiency, standardization
b. efficiency, specialization
c. effectiveness, standardization
d. effectiveness, management
e. standardization, specialization
The more control workers believe they have in their jobs,
a. the more feedback is required.
b. the more they feel responsible.
c. the more training they need.
d. the greater task identity becomes.
e. the less they need knowledge of results.
At the time a decision maker established decision criteria, resources consumed by the
decision must also be taken into consideration. Time can be a factor that impacts
resources. An aspect of resource utilization that reflects the amount of time available to
solve the problem is referred to as:
a. urgency
b. impact
c. growth tendency
d. importance
e. cost
The graphic scaling technique used to evaluate performance is
a. used by organizations more than any other method.
b. one way to eliminate human error.
c. the most relevant evaluation procedure.
d. a recent development in human resource management.
e. an effective self-assessment method.
Problem solving skills of effective team members include which of the following?
a. thinking
b. listening
c. facilitating
d. analysis
e. discovery
Collecting information about management environment forces is a process called
environmental ____________.
a. diagnosis
b. processing
c. analysis
d. monitoring
e. scanning
The ratio of existing assets to existing liabilities is the
a. acid-test ratio.
b. profit and loss ratio.
c. liquidity ratio.
d. current ratio.
e. equity ratio.
Which of the following is not a benefit of bureaucracy?
a. efficiency
b. command
c. calculability
d. control
e. predictability
To reduce environmental uncertainty, an organization may use the strategy of co-opting,
which means
a. forming relationships with competitors for mutual benefit.
b. establishing prices or obligations through a formal agreement with customers or other
organizations.
c. forming an alliance with other organizations in order to influence them.
d. getting an external party involved within the organization.
e. working with decision makers in government to influence them.
The degree to which new technology can be can be phased is refers to which of the
following?
a. compatibility
b. complexity
c. divisibility
d. communicability
e. relative advantage
During strategy formulation often the most rational planning is subjected to interaction
between strategic planners, stakeholders, other members of the external environment,
and sometimes governmental agencies. According to the text, this process yields a(n)
________ strategy.
a. planned
b. emergent
c. rational
d. official
e. unofficial
Planning develops managerial talent by:
a. offering the potential for salary increases.
b. developing conceptual skills and allowing managers to become proactive in planning
for the future.
c. letting managers bid for the least risky jobs.
d. requiring managers to become certified by the Planning Institute of America.
e. making managers think the same.
Human relations experts employee’s needs for recognition and social acceptance.
A manager’s job IS communication.
Governmental forces, competitive forces, and social forces are external forces for
change.
In his 14 Points of TQM, Deming advises organizations to motivate employees with
inspirational slogans.
Identify, define, and provide an example of a member for each of the five elements of
the external environment?
According to the authors, planning and controlling mean basically the same thing.
To allocate resources in a rational way, a manager must establish priorities.
Behavioral self-management refers to a set of strategies that help people gain greater
control over their lives.
A skill is a natural ability to perform with a certain amount of proficiency.
Plans often set expectations for success.
At the heart of countertrading is a simple barter system.
To minimize resistance to change, managers should wait to inform employees of
changes until just before they occur.
Define concurrent control and describe the main activity comprising it.
When evaluating employees with a rank-order procedure, a manager uses a standard
form to give each employee ratings for several work and personal characteristics.
Work teams in an organization consist of a group of employees who work closely
together to pursue common objectives.
In his 14 Points of TQM, Deming recommends that organizations look for the
best-quality raw materials rather than those that are priced lowest, and establish
long-term relationships with suppliers.
Name and describe the U.S. laws that affect international business.
The basic values shared by most of an organization’s employees comprise its dominant
culture.
According to the text, gap analysis identifies the difference between the current state of
the organization and the desired state of the organization.
Neutralizers are aspects of the situation that make leader behavior redundant.