Mrs. McGee, the department manager, Jane and Martha were all present when John told
that amusing joke. After John delivered the punch line, Mrs. McGee was so impressed
that she said to all present “This is the kind of person we need for sales manager” and
asked John to report to her on Monday to interview for the new sales manager’s
position. Everyone knew that this was a big opportunity. In order to increase John’s
behavior, she was using which one of the following reinforcement strategies?
a. positive reinforcement
b. negative reinforcement
c. punishment
d. extinction
e. social control
___________is the job design component that specifies what is to be done, how it is to
be done, and how much time is allowed for the task.
a. Job specialization
b. Job depth
c. Job specification
d. Job management
e. Job range
All of the following are direct financial compensation EXCEPT
a. relocation costs.
b. cost-of-living adjustment to salary.
c. family leave.
d. overtime pay.
e. bonus pay.
A political decision is:
a. programmed, seeks an optimal outcome, and has a high degree of objectivity
b. non-programmed, seeks a satisfactory outcome, and has a moderate degree of
objectivity.
c. non-programmed, seeks a negotiated outcome, and exhibits moderate to low
objectivity.
d. programmed, seeks a negotiated outcome, and exhibits moderate to low objectivity.
e. programmed, seeks a satisfactory outcome, and has a moderate degree of objectivity.
A mode of thinking that people engage in when they are deeply involved in a cohesive
in-group, striving for unanimity, and overriding their motivation to realistically appraise
alternative courses of action is called ___________.
a. role conflict
b. groupthink
c. conformity
d. group formation
e. cohesiveness
What does it signify if the median selling price of houses in Pleasantville was $200,000
in a certain time period?
a. $200,000 is the average price of homes sold then.
b. More houses sold at $200,000 than at any other price.
c. Half of the houses sold for more than $200,000 and half sold for less than that.
d. all of the above
e. none of the above
The simplest way to enter foreign business is __________.
a. strategic alliance
b. exporting
c. countertrading
d. direct ownership
e. joint venture
McClelland measure his three dominant needs using the ______________.
a. Thematic Apperception Test (TAT)
b. Stanford Achievement Test (SAT)
c. Universal Achievement Test (UAT)
d. Standard Methods Appreciation Recognition Test (SMART)
e. Psychological Testing Profile (PTP)
Managers redesigning jobs must realize that job enrichment may require
a. additional training for employees.
b. increased turnover of managers.
c. a larger workforce.
d. motivational seminars.
e. adoption of standard values.
Deming proposes that a company’s role is to
a. earn profits above all other objectives.
b. carry on traditions begun by the founders while making quality adaptations.
c. become an industry leader.
d. become a player in the global marketplace.
e. provide jobs through innovation, research, constant improvement, and maintenance.
Which of the following is NOT a TQC benchmark identified by Feigenbaum?
a. Quality is implemented with a total system connected with customers and suppliers.
b. Quality is a way of managing.
c. Quality is what the customer says it is.
d. Quality, once an acceptable level is achieved, requires no further system changes.
e. Quality and innovation are mutually dependent.
Ann Jones is a manager at Brakecraft, an OEM supplier to the automobile industry.
While unable to know for sure, she has made probability estimates for each of the
alternatives in her decision making process. In which of the following situations is she
operating?
a. certainty
b. uncertainty
c. risk
d. managerial prerogative
e. union rules
According to Fiedler’s Contingency Theory of Leadership, a leader’s LPC score that
indicates the leader focuses more on the task and not so much on the person will find
his/her best match (i.e., a job where the leader will be most effective) in a situation
described by __________.
a. high leader control
b. low leader control
c. moderate leader control
d. both high leader control and low leader control
e. high subordinate control
At the time a decision maker established decision criteria, resources consumed by the
decision must also be taken into consideration. The degree that the decisions impact
continues to move into the future means more resources will be required. An aspect of
resource utilization that reflects the future consequences of the problem is referred to
as:
a. urgency
b. impact
c. growth tendency
d. importance
e. cost
Formal channels of communication are characterized by the exclusive use of written
media.
Which technology listed below is considered a collaborative technology?
a. voice conferencing
b. weblogs
c. web conferencing
d. videoconferencing
e. all of the answers are correct
Which of the following is not a benefit of planning?
a. defining performance standards
b. coordinating effort
c. developing managerial talent
d. always results in lowering manufacturing costs
e. identifying priorities
One purpose of a communication audit is to
a. establish clear channels of communication.
b. train managers in ways to facilitate communication.
c. focus on communicating in a global environment.
d. identify how an organizational change will affect communication.
e. reduce cultural differences arising from workforce diversity.
Using the stored behavior when needed for the successful completion of a task occurs
in which of the following stages of Bandura’s Social Learning Model?
a. attention
b. retention
c. reproduction
d. motivation
e. role modeling
A limitation of the payback method of capital control is that it
a. doesn”t acknowledge the time value of money.
b. has limited use when technology changes rapidly and products become obsolete
quickly.
c. does not consider depreciation or additional taxes to be paid.
d. is difficult to figure.
e. exaggerates the likely profitability.
Research has shown that managers rely most on ____________ when selection media.
a. channel capacity
b. potential feedback
c. media cost
d. media richness
e. a communication audit
When forecasting needs, a human resource manager would determine all of the
following EXCEPT
a. compensation and benefits provided to employees.
b. how many employees are expected to retire soon.
c. how many positions must be filled with people outside the organization.
d. budgets.
e. new technology available.
Mr. Basset the production manager at WalProc, a manufacturing firm, has issued a
________ plan to guide repetitive actions of workers in the plant to assure that the same
action is taken by all workers confronting the same situation.
a. single-use
b. standing
c. sitting
d. daily
e. reactive
Limited drive-throughs can be considered which of the following?
a. strengths
b. opportunities
c. threats
d. weaknesses
e. strategies
A number of factors can influence the decision making process, for example guidelines
a person uses when confronted with a situation in which a choice must be made is
called _________.
a. individual values
b. personality
c. risk tolerance
d. cognitive dissonance
e. level of management
Which one of the following is an example of an intervention technique?
a. peer pressure
b. team building
c. gap analysis
d. force field analysis
e. unfreezing
The management of Outback Steakhouse created a competitive advantage based on a
unique product line, higher quality, unlike other dining experiences, and charges a
premium price. All of these efforts have paid off in the form of higher profits. This
strategy is called:
a. differentiation
b. low cost leader
c. turnover
d. integration
e. quality
The most common method organizations use to gather information about a specific job
is
a. interviewing workers who do the job.
b. using the Job Analysis Information Format.
c. having appropriate employees complete formal reports.
d. using data on file from previous job analysis.
e. having human resources managers observe workers.
A manager who scans the environment for new job-related information is performing
which informational role?
a. figurehead
b. monitor
c. disseminator
d. spokesperson
e. commander
Which type of decision is best made by a group rather than an individual?
a. proactive
b. reactive
c. programmed
d. non-programmed
e. sequential
At times workers have hesitated to be on teams because they believed
a. they would have less freedom.
b. they would make less money.
c. they would have less accountability for their work.
d. they would have to do more specialized work.
e. they would not get along with co-workers.
When organizational members have different views and preferences and favor their
preferences at the expense of others we call this situation?
a. empowerment
b. groupthink
c. corporate governance
d. politics
e. distributive justice
Human resource management includes establishing the line of authority in an
organization.
According to the text, the performance to outcome expectancy is the probability that
hard work will be rewarded.
An organization that has well-defined, recorded policies and procedures can be
characterized as highly formalized.
Figure 12.1 describes a five-step model of motivation. Explain each step in the model
of motivation.
The decision-making guidelines that a person uses when confronted with a choice are
often individual values.
Personality is derived solely from heredity.
Mission critical objectives are also considered top priorities.
Identify and briefly explain three internal strategies managers can use to deal with
environmental uncertainty.
Competitors’ actions exert a direct force on an organization’s decisions and activities.
A disadvantage of the rate of return on investment is its complexity.
A SWOT analysis is a procedure that examines the organization’s ability to successfully
compete given the current capabilities of the organization.
Explain five of Deming’s 14 Points of Total Quality Management.
With respect to how an organization uses the Internet, the term reach means who has
the ability to access your website.
Environmental scanning is the act of acquiring and using information about trends in
the external environment.
An organization using functional departmentalization would have divisions such as
production, finance, marketing, and research and development.
Describe the five elements of Michael Porter’s five forces model, including the generic
strategies he recommends.
Follett believed conflict was a natural consequence of human interaction.
Discuss the multidivisional corporation and the network organization and explain why
these forms of organizational design have been developed.
What are the four steps in the perception process?
Organizations can change their culture through hiring and retention.