General Motors competes worldwide. As GM discovered, the characteristics of the
countries differ as well as the needs, wants, and expectations of the people in each
country vary regarding personal transportation. Global competition is complex and
illustrates the need for greater planning. The preceding is an example of which of the
following reasons for greater planning?
a. new markets
b. greater customer diversity
c. demand for quality
d. necessity to lower costs
e. recognition of greater competition
McClelland’s learned needs theory consists of :
a. Maslow’s hierarchy plus self-efficacy.
b. twenty needs listed in a hierarchy
c. only the needs of achievement, affiliation, and power.
d. only the needs of existence, relatedness, and growth.
e. his theory identifies no specific needs.
Leadership characteristic attributed to men but not to women include:
a. sharing power
b. enhancing the self-worth of others
c. encouraging participation
d. lead by command and control
e. get others excited about their work
Which of the following would be the least effective way to reduce rating errors in
employee reviews?
a. Train raters to avoid common errors, such as leniency, strictness, and stereotyping.
b. Make sure each performance dimension involves a single work activity.
c. Assign raters who have regularly observed the employees to be evaluated.
d. Be sure rating dimensions are clear, without words that raters can interpret
differently.
e. Give raters large numbers of employees to rate, so consistency will be increased.
Which of the following is a method of identifying current conditions?
a. benchmarking
b. telecasting
c. exit-polling
d. restructuring
e. budgeting
More and more companies have implemented gainsharing plans using a formula that
sets a bonus based on
a. employee seniority.
b. individual incentives.
c. collective bargaining.
d. improved market share.
e. improved productivity.
To communicate quarterly financial data to all of its managers, an organization would
most likely use
a. an oral presentation.
b. bulletin boards.
c. video conferencing.
d. telephone calls.
e. a written report.
An important condition of empowerment is
a. a top salary and generous benefits.
b. freedom from accountability.
c. a “whole” job that is meaningful to the worker.
d. opportunity for growth and learning.
e. a team-based approach.
The theory of leadership that how leadership occurs through a dyadic relationship that
leader have with each subordinate. Through their actions leaders relegate subordinates
into either the In-group or the Out-group. In-group member are held in higher regard by
the leader and have more influence on the leader. This theory is called the
___________.
a. situational leadership theory
b. contingency theory of leadership
c. path goal theory of leadership
d. trait theory of leadership
e. leader-member exchange theory
Which organization represents a GDP of over $11 trillion, comparable to the United
States?
a. Latin American Trade Association
b. GATT
c. EFTA
d. World Bank
e. EU
Which of the following do organizations see as an advantage of decentralization?
a. Managers need minimal training.
b. Reporting procedures are extensive.
c. Managers end up being very highly paid.
d. Managers tend to become very motivated.
e. Measuring accountability is simplified.
First impressions that are used to form opinions about a subject are often called which
of the following?
a. Priming
b. Recency
c. Halo Effect
d. Stereotyping
e. Selective perception
Heather Merriam is a senior vice president at General Motors. Based on her many years
of experience in the automobile industry, she believes that she can predict with a 100%
accuracy the probable outcomes for each of the alternatives in her decision making
process. In which of the following situations is she operating?
a. certainty
b. uncertainty
c. risk
d. managerial prerogative
e. union rules
In goal setting theory, feedback is automatically provided when:
a. setting the goal
b. ongoing feedback form the task
c. evaluating the final result
d. a, b, and c
e. a and b only
Working groups have all of the following characteristics except which one?
a. strong, focused leadership
b. mutual accountability
c. individual work products
d. efficient meetings
e. delegates
A group of employees who work closely together to achieve common goals is a
a. management team.
b. work team.
c. quality circle.
d. partnership.
e. problem-solving team.
Which of the following is a benefit of a team-based approach?
a. better communication and coordination of efforts
b. less need for interaction between employees and management
c. shift in responsibility, control, and accountability from individuals to groups
d. more chance for successful team members to be promoted
e. ability to act outside of organization’s structure
Teamwork offers the organization many benefits. Which one of the following is not
seen as a benefit of teamwork:
a. creates commitment and acceptance of new ideas
b. allows greater employee participation.
c. often allows employees greater decision-making autonomy.
d. results in lower quality decisions.
e. focuses energy of multiple people on a common goal.
In the process of measuring organizational change, the ability of an employee to master
the change and to implement the change is called ?
a. organizational development
b. empowerment
c. outcome
d. learning
e. global reaction
__________ simply acts as an intermediary, providing entree to a global market.
a. strategic alliance
b. licensing
c. countertrading
d. trading company
e. joint venture
Which of the following is considered an end user of a company’s product?
a. customer
b. employee
c. competitor
d. supplier
e. community
Wal-Mart and Menards offer customer brand name merchandise for less than their
competitors. They usually offer a guarantee that if you can find the product for less they
will match or offer a 5% lower price on the same product. According to Porter’s generic
strategies, these stores are following a __________ strategy
a. differentiation
b. cost leadership
c. vertical integration
d. horizontal integration
e. merger
Technological imperative says that as technological complexity increases, organization
structure should _________.
a. remain static
b. adjust to the technology
c. expand
d. shrink
e. none of the answers are correct
Peter Ackerman is a consultant that specializes in implementing team building
interventions. He views his job as implementing new methods or ways of working
inside a team.He would fit into which of the following categories?
a. outside pressure
b. organizational development
c. people change technology
d. analysis for the top
e. internal pressure
_________________ is the first step in selecting new employees.
a. Background checking
b. Interviewing
c. Preliminary screening
d. Completion of applications
e. Physical examination
Leadership is defined as:
a. the art of making people work harder.
b. the process of organizing work and finding people to do the work.
c. process of influencing other people to attain organizational goals.
d. using leadership principles to make people attain organizational goals.
e. making middle managers encourage people to work.
__________ types are people who prefer to make decisions, evaluate, form opinions,
and reach a conclusion.
a. Extrovert
b. Intuiting
c. Thinking
d. Judgment
e. Feeling
Which of the following focuses on manufacturing technology?
a. decision science management
b. operations management
c. information systems
d. classical management
e. production management
Flextime means that employees
a. receive time off instead of extra pay for overtime.
b. set their own deadlines for completing work.
c. work on different shifts on a rotating basis.
d. set his or her own work schedules with a manager’s approval.
e. decide when and where they will work.
Conceptual skills include:
a. the use of specific knowledge, techniques, and resources.
b. the ability to analyze, or diagnose problems, and develop solutions.
c. selecting a course of action from among a number of alternatives.
d. using the digital technologies including the Internet complete corporate business.
e. the ability to see the big picture and see interrelationship among organizational
elements.
A formal group consists of two or more people who engage in organizationally required
actions for a common purpose.
The concept of comparable worth means that men and women performing the same job
should be paid equally.
Knowing how well they are doing their jobs is one of three essential beliefs employees
need to be motivated and satisfied.
A system is a set of interrelated entities that operate interdependently to achieve a goal.
The competition strategy of managing conflict resolution is used when the manager has
a high stake in the relationship and mostly conflicting interests.
What is groupthink? How can it be detrimental to the decision making process? Finally,
provide an example from the book of a groupthink situation.
Selective perception is the process of filtering out information that is inconsistent with
personal beliefs.
Describe the management process.
A manufacturer’s risk when entering international business, is often diluted by a trading
company.
According to Feigenbaum, there is no such thing as a permanent quality level.
Effective followers are courageous and credible.
Strategic management of the environment is the process of identifying environmental
uncertainty and developing strategies to manage or reduce those uncertainties.
Factors external to a system are responsible for special cause variation.
A flexible, sometimes temporary relationship between manufacturers, buyers, suppliers,
and customers is often referred to as a network organization.
Discuss the purpose and significance of teams and quality circles in organizations.
Describe how attitudes are formed and what attitudes are important in a work setting.
Team effectiveness represents the outcomes of the team’s efforts.