Nonverbal communication includes which of the following?
a. using gestures
b. reading others
c. strong posture
d. eye contact
e. all of the above
Framing a decision often involves:
a. the act of getting everyone involved early in the decision process to support the
decision.
b. the decision maker’s perception of the possible outcomes of each alternative in
relation to gains or losses.
c. moving toward greater consensus among participants.
d. the loss of an alternative due to inaction.
e. making a decision look clear as a picture.
Jake believes that to move people he must create an image of the future that people can
“buy into.” He regularly meets with his employees in town hall style meetings to
communicate his ideas and elicit subordinate reaction to his vision for the organization.
He is engaging in:
a. self-leadership
b. transformational leadership
c. transactional leadership
d. substitute for leadership
e. emotional intelligence
Individuals’ ethical behavior can be influenced by which of the following?
a. the business environment
b. organizational factors
c. personal moral philosophy
d. all of the answers are correct
e. none of the answers are correct
Which of the following is an employee benefit required by law?
a. health insurance
b. life insurance
c. unemployment insurance
d. pension plan
e. paid vacation
Which of the following theories explains motivated human behavior as a function of
both our cognitive skills, as well as, our observations of the performance (successful
and unsuccessful) of other people in the environment.
a. reinforcement theory
b. expectancy theory
c. social learning theory
d. cognitive resources theory
e. equity theory
_________ refers to the amount of discretion a worker has in performing tasks.
a. Job depth
b. Job specialization
c. Job range
d. Job responsibility
e. Job judgment
The three dominant world economies are:
a. NAFTA, EEC, and Pacific Rim
b. Can-America, South America, Australia
c. British Isles, Eastern Bloc, China
d. United States, Germany, and Japan
e. US, England, and France.
Which of the following statements describes the attitude of most managers concerning
government regulation of business?
a. A total hands-off position by the government would give business the freedom it
needs to thrive.
b. More government intervention is needed to organize and monitor the external
environment.
c. Some government regulation is necessary for the business system to operate.
d. In theory, government regulation prevents business activity.
e. Of all the forces in the external environment, government rules and regulation have
the most negative effect on business activities.
Environmental analysis is the process of
a. evaluating and interpreting information about forces in the environment.
b. gathering information about environmental forces through research.
c. effectively monitoring changes in environmental uncertainty.
d. collecting information on environmental forces most likely to impact the
organization.
e. assessing information to determine the environmental complexity.
Leadership characteristic attributed to women but not to men include:
a. sharing power
b. rely on positional power
c. follow a hierarchical structure
d. lead by command and control
e. action oriented
The ______________ organization, made up of manufacturers, suppliers, and even
customers, is united by contracts and common goals instead of a typical corporate
hierarchy.
a. multidivisional
b. network
c. M-form
d. matrix
e. bureaucratic
Tests can be valuable in selecting employees because they
a. eliminate the need to make judgments about candidates.
b. offer accurate, subjective measures for identifying the best applicants.
c. offer an easy alternative to preliminary screening interviews.
d. give human resource managers more flexibility in choosing qualified candidates.
e. provide an objective tool for predicting performance.
The core values shared by most of an organization’s employees make up its
a. subculture.
b. innovative culture.
c. distinct culture.
d. dominant culture.
e. common culture.
Companies must have which of the following to reach their goals?
a. open communication
b. intranet access
c. company newsletters
d. supplier relationships
e. VoIP
The process of grouping jobs according to a logical arrangement is
a. departmentalization.
b. determination of the chain of command.
c. decentralization.
d. division of labor.
e. delineation of positions.
What legislation included coverage of U.S. citizens working for American companies
overseas under federal employment laws?
a. Equal Employment Opportunity Act of 1972
b. Uniformed Services Employment Act of 1994
c. Civil Rights Act of 1991
d. Equal Pay Act of 1963
e. Title VII of the Civil Rights Act of 1964
All of the following EXCEPT which one are considered dimensions of the MBTI?
a. extraversion-introversion
b. sensing-intuiting
c. thinking-feeling
d. judging-perceiving
e. all of the answers are correct
A ____________ corporation consists of a hub, the center of activities, surrounded by a
network of outside specialists that make product parts, handle deliveries, and do the
accounting.
a. virtual
b. multidivisional
c. modular
d. cooperative
e. matrix
The matrix design tries to use the strengths and minimize the weakness of
a. both functional and product departmentalization.
b. both customer and product departmentalization.
c. mixed departmentalization.
d. cross-functional organization.
e. multiple base structural foundation.
Highly ________ jobs, such as bookkeepers or assembly-line workers, typically have
low range and depth.
a. generalized
b. discretionary
c. specialized
d. customized
e. complex
The ___________ function defines the job requirements and predetermines the skill
requirements of jobholders.
a. organizing
b. Control
c. Design
d. Selection
e. Implementing
An experienced meaningfulness of the work is derived from which of the following job
characteristics?
a. task significance
b. task identity
c. skill variety
d. all of the answers are correct
e. none of the answers are correct
A manufacturer’s standard cost system would include information on which of the
following costs?
a. Overhead
b. direct labor
c. direct materials
d. all of the above
e. b and c
To deal with environmental uncertainty, business firms may use the strategy of
smoothing, which is
a. entering many markets to even out demand.
b. offering an array of products to ensure continual demand.
c. maintaining production on either the input or output side.
d. increasing the number of customers over a period of time.
e. maintaining continuous demand for a product.
The CPSC enforces which of the following consumer rights?
a. the right to safety
b. the right to be informed
c. the right to choose
d. the right to a fair price
e. the right to be heard
The amount or the degree of information present on the website is referred to as:
a. supportive
b. formative
c. richness
d. reach
e. affiliation.
Principles of behavior that distinguish between right and wrong comprise
a. social responsibility.
b. common values.
c. minimum standards.
d. societal expectations.
e. ethics.
The ____________ environment includes work procedures, managers’ styles, reward
systems, physical space, and other factors that influence how employees do work and
meet goals.
a. corporate
b. internal
c. strategic
d. cultural
e. innovative
A ______________ is an operationally defined measure used as a basis for comparison.
a. Standard
b. control process
c. corrective action
d. Goal
e. Judgment
Deming recommends that organizations use _______________ to inspect products.
a. corrective action by empowered employees
b. mass inspection after production
c. statistical sampling within the production process
d. total evaluation procedures
e. quality improvement specifications
The product launch will be later than expected; the product-testing group missed their
deadline. This situation is an example of violating the group’s norm of:
a. timeliness
b. leadership rotation
c. loyalty
d. conformity
e. fairness
Staffing refers to procedures designed to obtain qualified nonmanagers.
Explain the goal of human resource planning and identify its two major components.
SouthWest, ATA, and JetBlue provide value to their customer based on the economy of
time principle.
Environmental analysis is an assessment of the opportunities and threats that are present
in the competitive environment.
Identify some problems suggesting that managers need to reexamine the structure of the
organization.
Human resource planning includes forecasting future needs and then hiring personnel.
What are the multinational market groups that operate in the global business
environment?
To be both fair and effective, performance evaluation methods must be the same for all
groups, departments, or divisions within an organization.
While many shareholders think so, organizations do not have a responsibility to return a
fair profit to investors.
Define the term change target. Next, identify four change targets and provide an
example of each type of change target.
Rational decision-making is often used in ambiguous situations.
The Civil Rights Act of 1964 and the Equal Employment Opportunity Act of 1972
cover a narrow range of activities and apply to a small segment of employers
Explain the difference between direct compensation and indirect compensation, and
give examples of each.
The only sustainable competitive advantage for an organization is its customers.
Define flextime and explain some of its strengths and limitations.
Manufacturing is a primary value creating activity in the value chain.