According to the text, which of the following can be used to create a self-leadership
culture?
a. authority-centered leadership
b. tall organizational structures
c. hire more employees
d. sharing information
e. greater use of digital technology
An example of an intrinsic motivation to work would be?
a. Job autonomy
b. Stock options
c. Retirement plan
d. Promotion
e. Compensation
Employee theft would be an example of _________ variation.
a. common cause
b. random
c. system
d. Internal
e. special cause
Employees know exactly how well they are performing their work when job redesign
includes
a. autonomy.
b. feedback.
c. task significance.
d. task identity.
e. meaningfulness.
Which of the following primary skills is most likely to be used by top management?
a. analytical, decision making, people
b. technical, decision making, people
c. decision making, analytical, conceptual, people
d. conceptual, computer
e. computer only
Which of the following results in a high degree of formalization?
a. empowerment
b. craftsmanship
c. scientific management
d. wide span of control
e. nonroutine tasks
As part of a new strategy the CEO, Mr. Johnson, mandates a 20% across the board cost
reduction including employees. This type of change will have a major impact on the
way business is conducted in the future. This form of change is known as a(n)
_____________?
a. external force for change
b. internal force for change
c. governmental force for change
d. industry-wide force for change
e. competitive force for change
Equity sensitive people are more likely to accept which of the following?
a. a fair contract
b. slightly more than the average
c. slightly less than the average
d. not concerned with fairness
e. none of the answers are correct
Which management theory believes that management concepts can be learned?
a. classical theory
b. behavioral theory
c. decision theory
d. systems theory
e. contingency theory
Employees, suppliers, customers, and competitors all are considered to be
a. strong forces in an organization’s dominant culture.
b. direct forces in an organization’s external environment.
c. positive forces in an organization’s external environment.
d. indirect forces in an organization’s external environment.
e. essential forces in an organization’s internal environment.
The technology an organization uses to convert inputs to outputs affects its design.
Organizations that use complicated technology to make specific products for different
customers would most likely rely on _________ design.
a. mechanistic
b. generic
c. flexible
d. organic
e. scientific
Regarding the grapevine, a manager should
a. try to eliminate it by cultivating open communication.
b. allow it to become the main source of information.
c. ignore it but allow subordinates to participate in it.
d. encourage its positive aspects and prohibit its negative uses.
e. limit its use and power by managing formal communications well..
_____________ departmentalization groups jobs in divisions by different
purposes–such as production, research and development, and marketing.
a. Functional
b. Practical
c. Specialized
d. Customer
e. Traditional
Job range refers to the
a. creativity involved in a job.
b. number of tasks a worker performs.
c. variety of skills a worker must have.
d. physical demands of a specific job.
e. breakdown of work into small, distinct tasks.
Which trade organization includes Iceland, Norway, Liechtenstein, and Switzerland?
a. Latin American Trade Association
b. GATT
c. EFTA
d. World Bank
e. EU
When all employees in the same position earn the same hourly pay, the organization is
using ___________
a. gainsharing.
b. an individual incentive plan.
c. a production bonus system.
d. a flat rate.
e. comparable worth.
Which of the following describes the structure of a matrix organization?
a. There is a single chain of command that is long but simple.
b. It offers a complex bureaucracy designed to be permanent.
c. It has a dual line of command in which each person has two managers.
d. Each person is involved with multiple products and functions.
e. Each person reports to two positions which are directly above in the chain of
command.
According to Porter’s five forces model, when Coca Cola is sold to large institutional or
corporate consumers in bulk (syrup) large quantities (contracting 1000 case pallets),
these Coca Cola’s customers have __________ concerning price.
a. high buying bargaining power
b. low buying bargaining power
c. absolute buying bargaining power
d. are in a strong buying position
e. have no power to stop purchasing Coca Cola
The performance equation includes which of the following variables?
a. ability
b. skill
c. effort
d. resources
e. all of the variables are included
A limitation of using the rate of return on investment is that it
a. is complicated to understand.
b. does not include the time value of money.
c. deviates from methods ordinarily used in accounting.
d. fails to measure profitability.
e. prevents comparison to standards of minimum acceptability.
Taylor’s time and motion studies were designed to enable an employee to
a. plan the best way to perform a task.
b. do different jobs to reduce repetition.
c. develop unique methods of completing a task.
d. perform a task in the least time and with the fewest movements.
e. be highly trained to handle problems.
People in Eastern Europe and Russia have different tastes and preferences from each
other. A U.S. organization that exports product and services to Russia and Eastern
European countries must satisfy these unique differences if they hope to be successful.
From a global perspective, this is an example of:
a. increased quality
b. organizational complexity
c. economy of time
d. cycle time reduction
e. customer diversity
Managers are people who:
a. plan
b. organize
c. lead
d. control
e. all of the above
For raters to accept an employee evaluation system, they must see it as
a. a small portion of their job and one that takes little time.
b. an important aspect of their job.
c. an objective measurement of their subordinates.
d. a requirement by upper management.
e. a simple, unbiased procedure.
Using the principles of reinforcement theory, increasing the likelihood of a behavior
would require you to use which of the following strategies?
a. punishment
b. extinction
c. extinction and extraction
d. punishment and negative reinforcement
e. either positive or negative reinforcement
Mr. Weber the shop manager at WalProc, a manufacturing firm, has issued a ________
plan to deal with a unique requirement of one of their largest customers.
a. standing
b. sitting
c. single-use
d. daily
e. reactive
According to the text, characteristics of self-managed teams include?
a. management appointed leader, unlimited resources, and college educated.
b. worker control over decisions, feedback from the work, and cross training of
members so that they are interchangeable.
c. small size, strong marketing orientation, evaluate worker of others.
d. fast response time, member rotation, and group interviews.
e. intellectual exchange among members, free medical, and shorter reports.
Which one of the following companies does not use a cost leadership strategy?
a. Wal-Mart
b. Aldi’s
c. McDonald’s
d. Starbucks
e. Harbor Freight Tools
The overall process that focuses on long term organizational change, usually driven by
an external consultant, utilizing specific interventions to create organizational change is
called;
a. survey feedback
b. gap analysis
c. force field analysis
d. organizational development
e. empowerment
A quality circle is a
a. group of managers who identify processes needed to produce quality products.
b. large team of employees in the same department of an organization.
c. group of consultants who work with managers to identify and solve problems.
d. team of outside evaluators who determine the quality of an organization’s products.
e. small group of employees who discuss their work, point out problems, and come up
with possible solutions.
____________ refers to the managerial activities of instructing subordinates in methods
and procedures and supervising their work.
a. Preliminary control
b. Delegation of authority
c. Direction
d. Implementation
e. Development
Developing more specific actions or activities to implement parts of a broader more
comprehensive plan is known as a:
a. strategic plan
b. tactical plan
c. operational plan
d. proactive plan
e. reactive plan
Which of the following is not an example of a resource needed by organizations for
economic success?
a. land
b. labor
c. capital
d. mandatory governmental subsidies
e. all of the above are examples of resources needed by organizations to survive.
List some examples of written communication. Describe some benefits and some
drawbacks of written communication.
Political values are based on a higher meaning and purpose.
SouthWest, ATA, and JetBlue provide value to their customer based on the economy of
time principle.
According to the text, ability refers to physical and mental characteristics that a worker
requires in order to perform a task successfully.
Explain the two types of variation in a system.
What is a SWOT analysis? Draw a 2×2 matrix describing the SWOT analysis and
provide brief SWOT analysis of a company of your choice.
What are several external forces that drive organizational change?
Competency-based performance requires managers to identify barriers to meeting
performance standards.
According to the decision making model, evaluation of a decision is unnecessary
because the decision has already been made and no good can come of evaluating the
decision.
Identify, define, and provide an example of each of five organizational stakeholders.
Economy of scale is recognized as a decrease in time as a result of an increase in
production.
According to the authors, equity and expectancy theories describe cognitive processes
and decisions that help prevent subsequent behavior.
An organization must analyze all of its jobs to conduct an adequate job analysis.
A central building block of competitive advantage is customer need (i.e., Does the
customer really need the product/service?).
The distinction between motivational and maintenance factors is that motivational
factors are intrinsic, whereas maintenance factors are extrinsic.
List and explain at least four of the seven criteria for an effective compensation policy.