Plans create an expectation for :
a. results.
b. leadership.
c. employee satisfaction.
d. employee involvement.
e. all of the above.
Advance Electric is using a new software program that allows several different areas in
the company to share files when designing a new product. This situation is an example
of which one of the following change targets?
a. Organization-wide
b. Group
c. Intergroup
d. Individual
e. Bi-organizational
Which of the following was Ford’s Achilles heel in the launch of the Edsel in late 1957?
a. quality
b. planning
c. promotion
d. customer orientation
e. time to market
An administrative decision is:
a. programmed, seeks an optimal outcome, and has a high degree of objectivity
b. non-programmed, seeks a satisfactory outcome, and has a moderate degree of
objectivity.
c. non-programmed, seeks a negotiated outcome, and exhibits moderate to low
objectivity.
d. programmed, seeks a negotiated outcome, and exhibits moderate to low objectivity.
e. programmed, seeks a satisfactory outcome, and has a moderate degree of objectivity.
Which approach to personality views behavior as a product of disposition and situation?
a. direct
b. product
c. interactive
d. multidimensional
e. one-dimensional
Often the received role is expressed or redefined by the individual assuming the role
this role transformation is called the:
a. enacted role
b. received role
c. role sent
d. official role
e. transformational role
Which of the following includes government agencies?
a. customer
b. employee
c. competitor
d. supplier
e. community
According to Lester Thurow the world economy has three trading partners including:
a. NAFTA, EEC, and Pacific Rim
b. Can-America, South America, Australia
c. British Isles, Eastern Bloc, China
d. Solomon Island, Hawaii, Java
e. US, Briton, France.
Implementing policies is part of the ________ function.
a. Planning
b. Organizing
c. Design
d. Control
e. Strategic
The __________ is calculated as the ratio of cost of goods sold to average inventory.
a. solvency measure
b. liquidity factor
c. income average
d. profitability measure
e. inventory turnover
According to the text, leadership occurs in a relationship between:
a. leaders, followers, law
b. leaders, followers, principles of management
c. leaders, problems, and subordinates
d. leaders, followers, and the situation
e. leaders, organizational structure, and organizational processes
The purpose of ______________ is to see how different causes can occur and lead to a
problem, the effect.
a. scatter diagrams
b. Histograms
c. fishbone diagrams
d. control charts
e. Pareto charts
During this stage of group development, the groups function as a highly effective unit.
This stage is referred to as:
a. adjourning
b. storming
c. norming
d. forming
e. performing
Surveys have shown that besides money, the benefit most employees consider the most
important is
a. vacation.
b. child care.
c. health insurance.
d. a retirement program.
e. life insurance.
The benefits of planning include:
a. coordinating effort.
b. identifying priorities.
c. defining performance standards.
d. developing managerial skills.
e. all of the above.
An organization’s external environment contains factors that are divided into which two
categories?
a. input and output forces
b. direct and indirect forces
c. immediate and long-term forces
d. controllable and uncontrollable forces
e. analysis and diagnostic forces
The goal of employee _________ is long-term acquisition of knowledge and skills.
a. development
b. training
c. promotion
d. selection
e. behavioral change
The design group consisted of Peter, Mary, Ann, and Jeff plus Mr. McCarthy, the
manager of Creative Support Services. In the process of deciding between two designs,
Peter and Mary believed that design one was the best but Jeff preferred design two. Mr.
McCarthy strongly indicated that the decision of which design to use should be the
group’s decision not his decision. So he indicated that he wanted to leave the decision in
the groups hands. They should make a decision and let him know which design it will
be. Mr. McCarthy’s decision to allow greater decision-making participation by the
design group is an example of:
a. empowerment
b. groupthink
c. corporate governance
d. politics
e. distributive justice
If a manager treats a worker as replaceable, lacking intelligence and skills he or she is
likely to end up behaving that way, the manager is experiencing the:
a. frame of reference effect
b. Pygmalion effect
c. selective perception
d. apperception
e. expectancy
Mr. Peters state that we need a “fundamental rethinking and radical redesign of our
business processes if we are ever to hope for better quality products.” His call meant
that they organization must:
a. make minor changes to production.
b. reengineer
c. reorganize all the department like they did last year (only in a different way)
d. get into an entirely different industry.
e. their only hope was to increase the use of technology in order to increase quality.
_______________programs are designed to actively recruit and hire individuals
belonging to groups discriminated against in the past.
a. Equal employment opportunity
b. Reverse discrimination
c. Human relations
d. Workforce equality
e. Affirmative action
The Portfolio Matrix Model was developed by the Boston Consulting Group. The
purpose of the BCG Portfolio matrix is to:
a. evaluate an organization’s existing businesses and mix of products.
b. make decision about capital investments
c. evaluate customer satisfaction
d. determine the level of technical quality (fit and finish) across products.
e. help select top level managers
The political decision model is characterized by
a. satisficing
b. optimizing
c. selecting the best alternative
d. selecting a negotiated alternative
e. computer modeling
Organizations with affirmative action programs
a. fill management positions with only candidates from groups historically
discriminated against..
b. consider factors such as race, sex, or age of applicants in employment decisions.
c. require various population segments to be equally represented in their workforces.
d. hire only women, people with disabilities, minorities, and older job candidates.
e. rank factors of race, sex, disability, or age as most important in hiring decisions.
The idea that an organization has a toll-free consumer line represents which of the
following consumer rights?
a. the right to safety
b. the right to be informed
c. the right to choose
d. the right to a fair price
e. the right to be heard
An organization that operates as if the world was a single market, and has its
headquarters, manufacturing facilities, and marketing operations throughout the world
is called a __________.
a. multinational corporation
b. global corporation
c. global outsourcing
d. global entity
e. corporate market
A performance evaluation method that requires a rater to compare employees being
reviewed is the
a. subjectivity technique.
b. rank-order procedure.
c. descriptive essay.
d. relative value measurement.
e. graphic rating scale.
Sources of personality include which of the following?
a. heredity
b. environment
c. maturation
d. learning
e. all of the answers are correct
An engineer and a machine operator at a car manufacturing plant are excited about
transferring from the sedan team to a new SUV team. This illustrates an organization’s
use of a team approach to
a. promote workers from within.
b. rotate jobs.
c. motivate workers through lateral moves.
d. move workers up the corporate ladder.
e. avoid the expense of job enrichment.
Which of the following is specified by the Family and Medical Leave Act of 1993?
a. Eligible employees receive 12 weeks of unpaid leave for family and medical
emergencies.
b. All employers must provide time off to employees for family and medical
emergencies.
c. Employers must pay employees who take leave for family and medical emergencies.
d. Employers with 50 or more employees must grant indefinite leave for family and
medical emergencies.
e. The larger the organization, the longer the leave employees can take for family and
medical emergencies.
A stable system
a. has eliminated random variation.
b. is subject only to nonrandom variation.
c. has eliminated special cause variation.
d. is immune to common cause variation.
e. has balanced random and nonrandom variation.
How many steps does the perception process have?
a. 2
b. 3
c. 4
d. 8
e. 10
A type of standing plan that defines the rules that apply in a specific situation is known
as a:
a. policy
b. procedure
c. method
d. rule
e. essential requirement
All of the following are important conditions of empowerment EXCEPT that
a. workers have the knowledge and skills to do their jobs well.
b. workers are given decision making power in their jobs.
c. workers do a job they see as complete and meaningful.
d. workers perform jobs independently from others in the organization.
e. workers believe their efforts result in positive outcomes.
Identify and discuss several benefits of virtual teams.
An organization with a mechanistic structure would be most effective in a dynamic
environment.
An employer may require proof of age after hiring.
Several problems in the creation process include: role conflict, role ambiguity, and role
overload. Describe each problem and identify how each problem is manifest in an
organization.
Mean, median, and mode are descriptive statistics.
Increasing quantity output has been a major influence that has led to organizational
change.
An opportunity is anything that may impede the organization from achieving its goals.
People must change their behavior for organizational change to occur.
What are the differences between a transformational leaders and a transactional leader?
Lobbying is the attempt to influence the external environment by building an alliance of
individuals or organizations united by a common goal.
Government rules and regulations determine whether behavior is considered ethical or
unethical.
Job candidates often consider whether the job fits their personal needs and goals.
According to the text, a group holds membership in a larger organization, and its
purpose is related to the goals of that organization.
The three characteristics of a job design are: job specialization, job depth, and job title.
Identify and describe the primary and supportive elements of the value chain. What is
the relationship between the value chain and profit?
The trait theory of leadership does not include any information regarding follower
characteristics.
Describe empathic listening.
According to Hersey-Blanchard, there are four leadership styles: telling, selling,
participating, and delegating.
Identify and describe several reasons that people resist organizational change efforts.
The more job titles and number of departments in an organization, the greater
complexity for that organization.