A type of organization that results in a flatter organization structure that focuses on
processes to insure higher quality products or services is called a ___________
organization.
a. horizontal
b. vertical
c. retro
d. market
e. matrix
When determining the appropriate span of control, an organization would consider all
of the following factors EXCEPT
a. whether or not employees’ jobs are alike.
b. whether employees consistently use the same methods to do their work.
c. how much hands-on work the manager must do.
d. how extensive the technology is in the department.
e. how good the manager and subordinates are in carrying out their responsibilities.
Which trade organization includes 184 industrial and developing countries as members?
a. Latin American Trade Association
b. GATT
c. EFTA
d. World Bank
e. EU
Which of the following is a characteristic of an organizational culture that encourages
innovation?
a. an emphasis on employees as independent workers
b. a documentation system that records all employee actions, including mistakes
c. a setting in which employees perform one specific, well-defined job during their
careers
d. the use of workplace teams
e. an internal environment that emphasizes tradition
A manager is know for his knowledge, education, and experience. If he uses these to
motivate employees, she is relying on which of the following bases of powers?
a. reward power
b. coercive power
c. Expert
d. referent power
e. mental power
Which of the following is a process of budgeting for a fixed period of time with
specified intervals for updating?
a. variable budgeting
b. fixed interval budgeting
c. annual budgeting
d. moving budgeting
e. budgeting
A main purpose of organizational structure is to
a. acquire the human and physical resources needed.
b. provide an orderly arrangement among functions.
c. enable managers to make decisions.
d. identify problems between departments and employees.
e. establish an organization’s goals.
Some researchers claim that tying pay to performance takes away the
a. differences in how employees value money.
b. motivation to work harder.
c. internal rewards from doing a good job.
d. usefulness of praise as a motivator.
e. concept of teamwork.
__________ people are more relaxed with less aggressive demeanor.
a. Internal locus of control
b. External locus of control
c. Neutral locus of control
d. Type A personality
e. Type B personality
Using a team-based approach will be most successful when an organization
a. exhibits a sense of teamwork from the top down.
b. assigns team members with similar skills and experience.
c. has the philosophy that each team is an exclusive group.
d. chooses team members who are friends with one another.
e. chooses team members with all different backgrounds and education.
An employer that wants employees to gain job-related skills, attitude, and knowledge
would
a. send selected employees to college.
b. use the team-based approach.
c. require learning on the part of all employees.
d. provide a formal training program.
e. use the situational training method.
When an organization’s planning process results in the production of an inferior product
(service) or a high quality product (service) that no one wants, customers are likely to:
a. stop buying the product
b. lobby their congressmen to intervene.
c. seek legal redress
d. make the product themselves
e. buy more stock in the company
An organization structured for workers to do highly specialized jobs will also tend to
a. have one manager supervise a large group of workers.
b. delegate little authority.
c. have a variety of jobs within one group.
d. assign several tasks to each worker.
e. optimize flexibility.
Inspections, documentation, and licensing of imports are all governed by __________.
a. duty
b. custom
c. control
d. embargo
e. quota
Broadly defined, technology is
a. using machines to do the work of people.
b. applying practical knowledge to provide comfort and human sustenance.
c. the ways in which people use discoveries to make progress.
d. the means of improving the human condition.
e. the totality of scientific innovation.
In the process of filling a job opening, an organization is legally permitted to
a. use intelligence tests on all applicants for all jobs.
b. ask applicants to specify their race, for purpose of affirmative action records.
c. require applicants to give copies of their birth certificates along with applications.
d. tell applicants they must be U.S. citizens to be hired.
e. ask applicants if they have been convicted of a crime.
John, Ann, and Mary are members of the communications department. Their manager,
Mr. Maginny, has assigned the three the job of updating the company roster by next
Monday. Their collective membership might best be described as an:
a. informal group
b. work group
c. friendship group
d. team
e. interest group
____________ treats the system as the primary source of error or defects in
manufacturing or service provision.
a. Statistical process control
b. Total quality control
c. Quality-based control
d. The psychological perspective
e. Total quality management
Creating mental images and positive thought patterns is a central part of which one of
the following approaches?
a. substitutes for leadership
b. emotional intelligence
c. leader-member exchange
d. cognitive self-management
e. R&D training
People who believe they have little control over their own destiny are classified as
__________.
a. internal locus of control
b. external locus of control
c. neutral locus of control
d. Type A personality
e. Type B personality
______________ are beliefs that a certain mode of conduct is personally or socially
preferable to another mode of conduct.
a. Cultures
b. Values
c. Philosophies
d. Traditions
e. Roles
During feedback,
a. the receiver’s response to the sender is always immediate.
b. the receiver repeats the sender’s message and noise is eliminated.
c. the receiver and sender switch positions and the communication process is repeated.
d. the interaction is terminated.
e. the communication process is completed in reverse order.
A manager who strives to develop new ideas, concepts, methods or better ways to
accomplish existing tasks is performing which decisional role?
a. figurehead
b. liaison
c. disturbance handler
d. resource allocator
e. entrepreneurial
A rational decision is:
a. programmed, seeks an optimal outcome, and has a high degree of objectivity
b. non-programmed, seeks a satisfactory outcome, and has a moderate degree of
objectivity.
c. non-programmed, seeks a negotiated outcome, and exhibits moderate to low
objectivity.
d. programmed, seeks a negotiated outcome, and exhibits moderate to low objectivity.
e. programmed, seeks a satisfactory outcome, and has a moderate degree of objectivity.
Global outsourcing is when companies __________.
a. move into markets outside of their own
b. buy from suppliers outside their own market
c. perform some functions externally ” instead of internally
d. examine the cost of joining the global market
e. form partnerships outside their own market
A communication _____________ is a conduit through which data and meaning are
conveyed.
a. Option
b. Medium
c. Transmitter
d. Chain
e. Connection
Which technology allows callers to use a broadband internet connection to make calls?
a. VoIPs
b. blogs
c. wireless networks
d. intranets
e. group shareware
Toro, a power equipment manufacturer, uses the Internet to provides supplementary
information about their product sold through local dealers. This is an example of
___________ use of the Internet.
a. supportive
b. formative
c. richness
d. reach
e. affiliation.
A type of plan that translates a tactical plan into clear numbers, specific steps, and
measurable objectives is known as a:
a. strategic plan
b. regulatory plan
c. transactional plan
d. numbering plan
e. operational plan
New channels of distribution can be considered which of the following?
a. strengths
b. opportunities
c. threats
d. weaknesses
e. strategies
A _________ corporation is a temporary network of independent organizations linked
by information technology and organized through partnerships.
a. virtual
b. multidimensional
c. radical
d. modular
e. multidivisional
The ____________ compares the amount of assets financed by debt to the amount
financed by profits and investments like stock.
a. debt/asset ratio
b. debt/profitability
c. debt/equity ratio
d. asset/investment
e. liability/asset
The ________ is a document that details the alternative sources and uses of funds for
intermediate and long-term planning.
a. acquisition plan
b. capital budget
c. financial statement
d. balance sheet
e. profitability budget
From a managerial perspective, a decision making process is best described as:
a. the manager’s best guess.
b. a series of steps leading to an action or outcome, followed by an assessment with an
individual held accountability for the outcome or results..
c. a series of steps leading to an action or outcome.
d. a series of steps prescribed by a union contract.
e. an agreement among the managers’ subordinates.
Decentralization has reduced jobs for educated, professional employees in many
organizations.
The distribution of authority throughout the organization is considered decentralization.
Lewin said that behavior is a function of the person and his/her personality.
Identify and describe the four components of an effective mission statement. Finally,
provide an example of what each component means in practice.
According to the text, a team is defined as two or more people who act together to
accomplish a goal.
The third step in a job analysis includes determining which jobs in an organization will
be analyzed.
The University of Michigan studies measured two dimensions of leadership: initiating
structure and consideration.
It is necessary to write a job specification before the job description.
Cognitive ability tests measure the specific job-related knowledge the candidate shows.
Social-cultural forces in the external environment are stable and enduring.
Organizational stories can often lead to cultural change.
According to the authors, the group development process involves forming, storming,
norming, problems solving, and performing.
Influence is considered a team outcome.
Because of EEOC regulations, organizations can no longer use tests to screen potential
employees.
Define Mintzberg’s interpersonal role. Identify and describe three different
interpersonal roles used by managers that were discussed in Chapter 1.
In a multidivisional organization, the various operating units are totally independent of
each other.
Dominant culture refers to the values of strong leaders who head organizations.
International management is the performance of the management process sin
international business settings.