A job specification is a written explanation of the
a. data gathered about a specific job during job analysis.
b. skills, knowledge, abilities, and characteristics a worker would need to do a job.
c. equipment needed to perform the activities of a certain job.
d. activities a worker would conduct in a specific job.
e. training offered to employees wishing to move into a specific job.
A new idea or concept, developed inside GM into a product, and patented by GM, is
now an important component in their OnStar system. The creation, design,
development, and implementation of the new concept are considered a
______________ decision.
a. entrepreneurial
b. consultation
c. adaptive
d. constructive
e. planning
Job analysis
a. is more productive in restructuring factory and clerical jobs than management jobs.
b. was designed especially for organizations using the craftsmanship approach.
c. is useful in evaluating all kinds and levels of jobs.
d. is effective only in organizations using scientific management.
e. is most valuable when organizations are in a stable external environment.
A capital control method that measures profitability and is consistent with accounting
methods but which does not consider the time value of money, is the
a. rate of return on investment.
b. payback method.
c. investment calculation.
d. breakeven method.
e. discounted rate of return.
The _______ of capital control calculates the number of years needed for a proposed
capital acquisition to repay its original cost out of future earnings.
a. rate of return on investments
b. discounted rate of return
c. breakeven strategy
d. debt equity method
e. payback method
An example of an organization is a:
a. church
b. prison
c. business
d. university
e. all of the above
Job analysis would consider all of the following aspects of a specific job EXCEPT
a. the level of accountability and responsibility.
b. historical development of the job.
c. the services needed to do the job.
d. its physical demands.
e. the experience employees need to do the job.
According to Herzberg, _________ causes dissatisfaction when it is absent but its
presence doesn”t necessarily mean that satisfaction will increase.
a. motivators
b. hygiene factor
c. ERG factors
d. prepotency
e. frustration regression
Instead of departmentalizing, some organizations base structure on performance
objectives and the procedures needed to achieve the objectives. That approach describes
a. process organization.
b. matrix organization.
c. alternative organization.
d. performance structure.
e. project management design.
The first step in recruitment is
a. checking affirmative action goals and timetables.
b. determining whether positions can be filled with current employees.
c. setting compensation levels for open positions.
d. knowing the desired number of employees and the skills, knowledge, and experience
needed.
e. performing job analysis.
Which scientist viewed the organization as an aggregation of units that interact?
a. James March
b. Herbert Simon
c. Mary Parker Follett
d. Peter Drucker
e. Chester Bernard
Empowerment is an essential part of the ____________ approach to job design.
a. decentralized
b. job enlargement
c. growth-need
d. autonomy
e. team-based
A criticism of Herzberg’s research is:
a. that it was based on a sample of professionals, and may not apply equally well to
other classes of workers.
b. that it was inconsistent will all previous research.
c. it was never meant as an explanation for human motivation in the workplace.
d. that study respondents were coerced into responding to Herzberg.
e. most academic have never heard of Herzberg.
An entrepreneurial decision is
a. an inventive decision about the nature of the product or the future of the organization.
b. an orderly approach to reduce uncertainty related to growth, uniqueness, and
efficiency.
c. not considered to be a strategic decision.
d. a reaction to environmental situations.
e. the same as an adaptive decision.
The term, ___________, means any behavior that has been learned and applied.
a. ability
b. skill
c. talent
d. capability
e. change
What order are the steps involved in the perception process?
a. selection, retention, retrieval, interpretation
b. interpretation, retention, selection, response
c. interpretation, retention, response, selection
d. selection, interpretation, retention, retrieval
e. response, selection, interpretation, retention
_______________ increases the number of tasks a worker must do but also gives the
worker more control of activities.
a. Job enrichment
b. Job enlargement
c. Herzberg’s theory
d. Outcome-based design
e. Job redesign
Specification requires using a(n) ______________, which converts a concept into
measurable, objective units.
a. validity benchmark
b. operational definition
c. qualitative description
d. intended outcome
e. performance statistic
The management of Nucor Steel created a competitive advantage based on the
acquisition of low cost scrap steel, hiring non-union workers, and eliminating expensive
corporate perks. All of these efforts have paid off in the form of higher profits. This
strategy is called:
a. differentiation
b. low cost leader
c. turnover
d. integration
e. quality
A no-fee agency
a. collects payment from the candidates it places in jobs.
b. provides free job search services through a government agency.
c. charges the employer for job search services.
d. is a graduate placement service at a college or university.
e. finds job candidates inside an organization with open positions..
A major distinction between a work team and a task team is that a task team is(has):
a. less permanent
b. more permanent
c. more members
d. fewer members
e. required by union contract
The blind ad offers the advantage of
a. allowing the recruiter to contact selected applicants only.
b. attracting the most candidates.
c. limiting the number of inquiries about the job.
d. reducing advertising costs.
e. targeting current employees before taking the job search outside the organization.
_________ is based on the principle that activities consume resources and products
consume activities.
a. Activity-cost analysis
b. Activity-based accounting
c. Activity/resource analysis
d. Product-cost accounting
e. Labor-resource accounting
The formal description of the formal role and expected behaviors of the formal role that
are transmitted to the person either in writing, through the organization’s culture, or
some combination of the two are called?
a. enacted role
b. received role
c. sent role
d. official role
e. transformational role
Which of the following is not one of Michael Porter’s Five Forces that determine
industry structure
a. threat of new entrants
b. threat of substitutes
c. power of buyers
d. power of suppliers
e. government demands
To deal with environmental uncertainty, an organization may use the strategy of
changing domain, whereby the organization
a. switches its approach from reactive to proactive.
b. begins to compete internationally.
c. becomes more dominant in influencing the management environment.
d. alters where it does business or what product or products it offers.
e. moves from a more complex to a less complex environment.
The channel, which provides feedback from subordinates to managers, is _________
communication.
a. horizontal
b. interactive
c. upward
d. downward
e. responsive
Which of the following would be encouraged in a bureaucracy, as defined by German
sociologist Max Weber?
a. creativity on the part of employees in carrying out tasks
b. division of labor used extensively
c. friendships between subordinates and their managers
d. reasons for employee dismissal determined by individual managers
e. an employee reporting to more than one supervisor
An evolutionary process that examines organizational practices with a emphasis on
increasing quality is called_____________?
a. restructuring
b. reengineering
c. continuous improvement
d. e-commerce
e. digital technology
To drive the planning, organizations require which of the following processes?
a. corporate, business, and unit
b. corporate, factional, and business
c. rational, analytic, and systematic
d. corporate, business, rational.
e. systematic, business, and goal planning
After Mr. Peters death in November, Mr. James Peters announced in early December
that he decided to automate all aspects of Peters: Lawn Chemicals to include sales,
production, and fulfillment (Delivery) online. This came as a shock to all employees
who had followed a manual system for the past thirty years. On December 10, 2003,
they shutdown for three weeks and reopened the business on January 1, 2004 as an
entirely new company. This is an example of an evolutionary planning model.
One characteristic of a virtual corporation is a limited lifespan.
Leadership is both an individual property AND a process.
Licensors can become involved in international trade with little financial risk.
The monitor role involves examining the environment to discover, information,
changes, opportunities, and problems that may affect the unit.
Analytical decision maker rely exclusively on their intuition or hunches to make
decisions.
A decision that is important can cause cognitive dissonance.
When an employee accepts the norms of the group they have conformed.
Flextime is a practice that allows employees to decide how many hours they will work
and when those hours will be..
Noted management consultant W.E. Demings described quality planning as an activity
to determine customer needs and develop products and processes to meet those needs.
Henry Johnson is reviewing the master plan and assigning tasks in the plan to people
and groups so that organizational goals can be accomplished. What Henry is doing is
referred to as organizing.
Equal employment opportunity is the area of regulation with the most impact on human
resource management.
What are some legal guidelines a human resource manager needs to know for screening
potential employees?
One of Deming’s 14 Points of TQM says that a quality-based transformation must come
from the top of an organization because managers and workers cannot achieve it on
their own.
People often attribute personal success to internal factors such as their own ability.
An organization using the contingency approach to designing its structure would
consider technology as a main factor.