Job enlargement involves increasing job range.
An organization’s internal environment is its office or plant layout.
To determine whether qualified candidates outside the organization will be available to
fill future positions, a manager would use a human resource inventory.
Organizations practice social responsibility through community audits.
Vertical specialization means creating new areas in the organization.
The leading function is the only management function that focuses directly on the
people in the organization.
What is the purpose of statistical process control?
Employees need to be involved in and have control over setting their own goals.
The Management Highlight on p. 280 summarizes research that describes
characteristics commonly associated with men and women leadership styles. Review
the differences between the way men and women lead.
The three separate processes that occur in all work teams are influence, development,
and decision making.
In a contemporary work environment, managers motivate workers by acting as coaches
than issuing commands.
Authority is taken by the leader from the followers.
Programmed decisions, which do not allow for flexibility, are not always useful for
product design engineers.
Source credibility refers to the receiver’s confidence in the source of a message.
Describe Herzberg’s two-factor theory.
Through control programs, managers typically can eliminate common cause variation.
An advantage based on innovativeness reduces costs and give the organization more
room for price reduction.
The most basic consumer right is the right to products that are safe.
In Griggs v. Duke Power Company in 1971, the U.S. Supreme Court ruled that tests did
not have to be validated if they were used only to obtain information on current
employees.
Globalization presents opportunities through global outsourcing.