A type of team that is composed of several people from different functional
backgrounds, brought together to plan, implement, and manage ongoing organizational
activities.
a. work team
b. task team
c. management team
d. support team
e. adjunct team
Scientific management includes all of the following advantages EXCEPT
a. cost efficiency.
b. high productivity.
c. predictable scheduling.
d. minimum skills needed by workers.
e. employees’ pride in work.
Environmental complexity refers to
a. the time an organization must spend in monitoring forces.
b. how complicated the forces are in total.
c. the number of forces in the environment that influence an organization.
d. external environments with many factors influencing the organization.
e. the relative influence of changing factors on the organization.
Armand Feigenbaum is often credited with coining the term
a. total quality management.
b. statistical process control.
c. complete quality system.
d. quality transformation.
e. total quality control.
An empathic listener focuses on
a. providing immediate feedback.
b. being understood.
c. decoding nonverbal communication.
d. ignoring unintended messages.
e. understanding the speaker.
Team building is concerned with all of the following except:_________.
a. setting specific goals
b. analyzing methods of communication
c. examining communications and decision making
d. examining interpersonal relationship.
e. identifying the intervention to facilitate an organizational change.
Statistical process control (SPC) is based on two assumptions, that nature is imperfect
and that
a. risk can be eliminated through use of statistical tools.
b. if something can go wrong, it probably will.
c. variability exists everywhere in systems.
d. predicting the probability of events is impossible.
e. control processes can prevent variability.
An expected increased in the standard of living in Eastern Europe and Russia will lead
to a greater demand by Russia and Eastern European countries for product and services
imported from other countries. From a global perspective, this is an example of:
a. new markets
b. organizational complexity
c. economy of time
d. cycle time reduction
e. planning
Bavolek Engineering is encouraging all members of the engineering department to use
new corporate database that allows all members of the engineering department to gain
easy access to any on of the many ongoing projects the organization is involved with at
any given time. This situation is an example of which one of the following change
targets?
a. Organization-wide
b. Group
c. Intergroup
d. Individual
e. Bi-organizational
Political decisions are often which of the following?
a. nonprogrammed
b. contain ambiguous information
c. entail low consensus on goals
d. involve group that can influence the decision process
e. all of the answers are correct
John, Pete, and Mary all work for the same organization and meet once a month to
discuss their lives and mutual interests. Their small group would be called a:
a. task group
b. work group
c. team
d. self-managed team
e. friendship group
Offering eldercare as an employee benefit responds to two societal changes, the
increasing age of the U.S. population and the
a. declining health of Americans.
b. increase in women working outside the home.
c. scarcity of Americans working as caregivers.
d. demand by unions for more family care benefits.
e. skyrocketing costs of health insurance.
Which strategy involves providing a unique product in a narrow market area?
a. cost leadership
b. differentiation
c. cost focus
d. focused differentiation
e. none of the answers are correct
The type of plan that is the most comprehensive and has the longest time horizon is
known as a ______________ plan.
a. operational
b. tactical
c. strategic
d. proactive
e. reactive
Which of the following is unrelated to the strategic planning process?
a. purpose, mission, goals, objectives.
b. skills and resources of the organization.
c. environmental analysis
d. strategy formulation and implementation
e. employee benefit analysis.
Measuring output takes place during which step of the control process?
a. evaluation of performance
b. Production
c. discrepancy reduction
d. Inspection
e. Specification
Product departmentalization
a. increases efficiency through consolidation of efforts.
b. cuts the organization’s costs since fewer managers are needed.
c. works best when the organization offers similar products to different markets.
d. takes advantage of job specialization since managers have more specific
responsibilities.
e. increases an organization’s flexibility to diversify and develop specific strategies.
At Hewlett-Packard, many sections produce different outputs for different
customers–one manufactures hospital instruments, another produces computers, and a
third, calculators–while all the sections use similar manufacturing methods and the
same research lab. This is an example of a _________ organization.
a. multidivisional
b. mechanistic
c. technological
d. matrix
e. multifunctional
A team that never meets face to face, yet members collaborate using computer
networks, software, and file sharing are referred to as a:
a. work team
b. task team
c. management team
d. virtual team
e. temporary team
Many owners of the Lexus automobile are busy professionals who have neither the time
nor the desire to worry about maintaining their valuable investment. Lexus management
listened and on several 2004 Lexus models offers free lifetime scheduled maintenance.
But they go one step further by informing the customer when service is required,
scheduling it for the customer, picking up/delivering the vehicle at home, work or
wherever the customer designates, and returning the vehicle upon completion of
maintenance freshly washed and vacuumed. All for free and for as long as the customer
owns the vehicle. Lexus is building competitive advantage based upon:
a. quality
b. efficiency
c. customer responsiveness
d. innovativeness
e. effectiveness
The fundamental purpose of total quality control (TQC) is
a. eliminating variation.
b. low production costs.
c. customer satisfaction.
d. technological advancement.
e. use of statistics to improve quality.
In our department, vacation requests are based on rotation. The last person to request
the previous year is chosen to pick first this year. This situation is an example of
violating the group’s norm of:
a. timeliness
b. leadership rotation
c. loyalty
d. conformity
e. fairness
Rafferty Consultants are assisting Hanson Products in a major restructuring of the
organization in an effort to lower costs. This situation is an example of which one of the
following change targets?
a. Organization-wide
b. Group
c. Intergroup
d. Individual
e. Bi-organizational
Pete and Marty Johnson both majored in marketing at State U. When they opened
Johnson Fitness Center they applied their marketing knowledge to successfully
differentiate their service from other fitness centers. In the strategy context, their
marketing skills and capabilities are called
a. their mission statement
b. a business model
c. simply good planning
d. core competence
e. innovativeness
Reducing resistance to change is an important element in successful organizational
change. Empowering employees and other forms of direct involvement to implement
organizational change is an example of which one of the following methods of reducing
resistance to change.
a. Coercion
b. Participation
c. Facilitation
d. Negotiation
e. Co-optation
A _______________ carries a message from the source to the receiver in the
communication process.
a. communication link
b. Transporter
c. medium of transmission
d. data facilitator
e. mode of information
Which management approach focuses on individuals working in group settings?
a. behavioral approach
b. classical management approach
c. human relations approach
d. contingency management approach
e. decision sciences
Which step of job analysis identifies relationships among jobs?
a. preparing the job description
b. selecting jobs to be analyzed
c. collecting data about various jobs
d. writing the job specification
e. examining the overall organization
A major drawback of using job rotation to redesign jobs is that
a. it cannot be used in most organizations.
b. it doesn”t really change the nature of the work an employee does.
c. employees prefer to remain in jobs they know well.
d. it is costly to implement.
e. it creates scheduling and supervision difficulties.
An internal strategy organizations can use to manage environmental uncertainty is
a. analyzing information about environmental forces.
b. regulating the industry through a proactive approach.
c. recruiting knowledgeable employees from competing firms or government.
d. taking an aggressive stance toward forces that can be controlled.
e. taking advantage of opportunities presented by external forces.
To describe and understand organizational structure and measure differences among
organizations, managers use three dimensions. These dimensions are
a. specialization, delegation of authority, and departmentalization.
b. centralization, decentralization, and chain of command.
c. formalization, specialization, and complexity.
d. specialization, chain of command, and span of control.
e. formalization, centralization, and complexity.
Intentional behavior directed at another person to demonstrate a desired behavior is an
example of ____________ in Bandura’s Social Learning Model.
a. attention
b. retention
c. reproduction
d. motivation
e. modeling the behavior
Work teams consist of knowledgeable workers who gather to solve a specific problem
and then disband.
According to Kurt Lewin, unfreezing, changing, and refreezing are the three general
concepts used to implement change.
From last year’s profits, John allocates $10,000 to each of his four departments to use in
achieving this year’s departmental objectives. He decides to allocate it evenly with each
department receiving $2500. By performing his job in the above manner, John has
created a budget.
The vice president of a human resources department would be a line position in an
organization.
The American Consumer Safety Patrol (ACSP) monitors thousands of products for
safety.
The authors describe an eight step approach to decision-making that begins with Step 1
Identifying and defining the problem and ends with Step 8 Feedback and evaluation.
Describe all eight steps in essay format.
Control is the last step in the planning process.
The number of sexual harassment complaints filed with the EEOC has dropped over the
last 10 years.
According to the text, strategy clarifies, among several action plans, the one that the
team intends to use in achieving its goals.
Everywhere we go we see people eating ice cream. From these observations, we
erroneously conclude that the demand for ice cream has risen in the United States. We
have used representative heuristic to bias our decision about the demand for ice cream.
Reactive change is made in response to an external force.
An example of encoding is when a professional baseball catcher decides to use a certain
gesture to signal the pitcher.
Gainsharing incentive plans enable all employees of an organization to receive
compensation awards when productivity is increased.
Fayol was the first to discuss management as a set of specific functions.
Locust of control represents the extent to which a person believes they have control
over their own life.