Ann was a member of the inside sales staff. She worked with a team of five other sales
people. Due to his long tenure with the company, John was the informal leader of the
sales group. Ann was a go-getter but she also sold 3 times what other sales people sold.
But the way the department work, other people often had to help with sales support for
her sales when she was busy making another sale. John set sales targets, but informally
told everyone that you only support your sales. In effect this informal rule meant Ann
had to cut her sales back to potentially risk sales cancellations. This situation is an
example of:
a. role conflict
b. group norm enforcement
c. loyalty
d. group formation
e. groupthink
Which of the following is a medium of transmission?
a. a hand making a thumbs-up gesture
b. a screaming voice
c. the Internet
d. all of the above
e. none of the above
Managing diverse groups has always been a critical challenge in corporate America.
Organizations characterized by ___________ generally are less formalized.
a. empowerment
b. high specialization
c. narrow spans of control
d. functional departments
e. limited delegation of authority
Which of the following is a company that serves as a link between buyers and sellers in
different countries?
a. exporting
b. licensing
c. trading company
d. countertrading
e. joint venture
Society expects socially responsible organizations to obey laws, act ethically, and
a. follow standard behavioral philosophies.
b. contribute to the quality of life in the community.
c. put society as a whole above customers, suppliers, employees, and the government.
d. use a large percentage of profits to support community projects.
e. consider society as an important factor of the internal environment.
Which of the following is an example of a support activity in the value chain?
a. profit
b. service
c. marketing
d. manufacturing
e. purchasing
__________ is an individual incentive plan in which an employee is paid a set hourly
rate each unit produced.
a. Commission
b. Production bonus
c. Flat rate
d. Gainsharing
e. Straight piecework
Which law encourages the formation of export trading companies by eliminating
antitrust barriers?
a. Webb-Pomerene Export Trade Act
b. Foreign Corrupt Practices Act
c. Export Trading Companies Act
d. US Trade Embargo
e. Foreign Trade Act
The processes used in reviewing an employee’s job performance are
a. observation and judgment.
b. observation and measurement.
c. evaluation and recording.
d. measurement and judgment.
e. rating and feedback.
___________ channels of communication exist outside of the channels established by
the organization.
a. External
b. Informal
c. Horizontal
d. Extraneous
e. Virtual
Decision making skills include:
a. the use of specific knowledge, techniques, and resources.
b. the ability to analyze, or diagnose problems, and develop solutions.
c. selecting a course of action from among a number of alternatives.
d. using the digital technologies including the Internet complete corporate business.
e. the ability to see the big picture and see interrelationships among organizational
elements.
The point at which two individuals or groups recognize that substantially differences
exist between the two and a negotiated outcome is not likely is called___________?
a. latent conflict
b. perceived conflict
c. manifest conflict
d. felt conflict
e. conflict aftermath
With respect to the decision making process, a misperception of reality is:
a. a problem that is unique to managers
b. a form of advantage that managers can gain by distorting the truth.
c. an objective form of bias that we all experience in the same way.
d. an aspect of decision making that improves the process.
e. attitudes, feelings, or mental models that may prevent individuals from recognizing
problems.
Gene rationally analyzes all information available and has a low tolerance for
ambiguity. John’s decision-making style is best described as:
a. behavioral
b. conceptual
c. directive
d. analytical
e. authoritarian
A manager that threatens disciplinary action or other threats of punishment to motivate
employees to perform is using which of the following bases of powers?
a. reward power
b. coercive power
c. Expert
d. referent power
e. mental power
An example of a major organizational change that most managers have dealt with over
the past 10 years is ______________?
a. hiring more employee as the organization grew.
b. expanding the product line.
c. integrating the e-commerce, the Internet, and advances in digital technology into
everyday business.
d. cutting costs.
e. expanding operations to include a 3rd shift.
Organizations compete externally not only for customers but also for
a. employees.
b. competitors.
c. direct forces.
d. indirect forces.
e. technology.
Which legislation protects the employment rights of a member of the Army Reserves
who is called up for a 3-month tour of active duty?
a. Civil Rights Act of 1991
b. Uniformed Services Employment and Reemployment Rights Act of 1994
c. Department of Defense Protection Act of 1989
d. Equal Employment Opportunity Act of 1972
e. Armed Services Employment Act of 1990
Which of the following is an example of the horizontal communication channel?
a. staff meeting
b. organizational newsletter
c. company-wide policy statement
d. employee evaluation
e. suggestion box
When grocery stores carry both organic and regular vegetables they are exemplifying
which of the following consumer rights?
a. the right to safety
b. the right to be informed
c. the right to choose
d. the right to a fair price
e. the right to be heard
Which of the following environments examines such nuances as how different countries
communicate?
a. cultural environment
b. social environment
c. economic environment
d. political-legal environment
e. technological environment
Studies have shown that flextime
a. increases absenteeism.
b. increases employee morale.
c. reduces the need for multiple shifts.
d. reduces the need for supervision.
e. encourages employees to cover unpopular work shifts.
Knowledge of results is a psychological state directly tied to which dimension in the
jobs characteristics approach?
a. assessment
b. task identity
c. accountability
d. feedback
e. autonomy
According to Fiedler’s Contingency Theory of Leadership, a relationship-oriented
leadership style is most successful in a situation characterized as
a. high leader control
b. low leader control
c. moderate leader control
d. high subordinate control
e. low subordinate control
Telecommuting is an example of which one of the following aspects of the external
environment?
a. sociocultural
b. technological
c. economic
d. political
e. competitive
Which of the following describes the relationship between an organization’s structure
and its strategy?
a. Strategy follows structure.
b. Strategy must be consistent with structure.
c. Structure must be compatible with strategy.
d. Strategy must enhance the structure.
e. Structure is more important than strategy.
Efficiency is:
a. found at a high level in all organizations.
b. the ability of the organization to achieve its goals.
c. mandated, at a certain level, by state law.
d. the same thing as effectiveness.
e. using the minimum resources to create a product or service.
In Leader-Member Exchange Theory of Leadership an in-group member is most likely
to comply with the leader’s request because of:
a. expectation of discretionary rewards
b. professional commitment.
c. rules and procedures insure compliance.
d. penalty of law.
e. compliance is a universal imperative.
A law firm offering employees Spanish lessons to better communicate with Hispanic
clients is responding to which force in the external environment?
a. economic
b. political-legal
c. global
d. social-cultural
e. social responsibility/ethics
Which communication channel is generally used for job instructions, procedures,
policies, and memos?
a. horizontal
b. upward
c. grapevine
d. downward
e. managerial
Behavioral models state that the leader’s behavioral style must be contingent on the
situation if the leader is to be effective.
The flowchart is a visual description of the steps in a process or work activity.
The enacted role is how the received role is expressed..
According to the authors, negative reinforcement and punishment are contingencies that
share the same meaning.
Technology is the application of knowledge for the purpose of meeting people’s needs.
The Equal Pay Act of 1963 requires certain employers to pay the same amount to all
employees who do the same job.
Organizational stories are an important way of communicating the history and events of
the organization to outsiders.
The Civil Rights Act of 1964 guarantees equal employment opportunities for all people
regardless of sex.
Statistical process control (SPC) is based on the assumption that few systems contain
variability.
Does planning really work? Many critics of the planning process have two foes:
competition and the dynamic nature of the environment. Explain how competition and
the dynamic nature of the environment limit the ability of managers to develop accurate
and useful plans for the future.
Environmental uncertainty makes planning unnecessary.
Nonverbal cues such as touch, body language, and personal distance are used
differently in different countries and cultures.
Explain the purpose of preliminary control. List four areas in which management needs
to be concerned with preliminary control of processes.
Survey feedback, team building, and empowerment are several intervention methods.
Planning is one important technique for coordinating.
Simon argued that managers make optimal decisions.
Contingency models of leadership focus on self-leadership.
Behavioral decision makers are concerned with the structure of the decision and are
unconcerned with the effect of the decision on people.
Describe the economic environment considerations for an organization going global?
Pre-employment testing can be administered in person and online.