___________ is the job design approach geared toward mass production jobs where
minimal training is desired.
a. Job rotation
b. Use of teams
c. Job specialization
d. Job enlargement
e. Job enrichment
Dan is a people person, he makes decisions only when he can be sure of the decision’s
effect on people in the organization. Dan’s decision-making style is best described as:
a. behavioral
b. conceptual
c. directive
d. analytical
e. authoritarian
The ________ relates current assets, excluding inventory and prepaid expenses, to
current liability.
a. rate of return ratio
b. acid-test ratio
c. liquidity ratio
d. current ratio
e. inventory ratio
With job rotation, an employee
a. is given more tasks to do while keeping the same job.
b. transfers from job to job until the optimal job is found for that employee.
c. switches jobs periodically while still doing just a few tasks each time.
d. gives up job range for increased job depth.
e. moves through levels of the organization to increase job range and depth.
To increase the likelihood of receiving accurate, timely information from subordinates,
a manager should
a. manipulate the grapevine.
b. encourage them to submit information anonymously.
c. identify key employees to provide information.
d. delay responses to upward communication to avoid making sudden changes.
e. be receptive to both good and bad news.
Technical skills are most important for a:
a. lower level specialist
b. first-line manager
c. middle manager
d. top manager
e. non-supervisory level
A manager who decides which teams will receive which resources is performing which
decisional role?
a. figurehead
b. liaison
c. disturbance handler
d. resource allocator
e. entrepreneurial
For employees being rated, it is important that the performance system must be all of
the following EXCEPT
a. fair.
b. open to change if the method is shown to be flawed.
c. relevant to their job.
d. completed by someone familiar with his or her performance.
e. infrequent.
In a systems model of group effectiveness, outcomes includes:
a. structure, strategies, rewards, and leadership.
b. influence, development, and decision-making.
c. efficiency, satisfaction, goal attainment.
d. cohesiveness, conformity, norms
e. role ambiguity, role conflict, and role overload.
The tendency of a group to be swayed collectively is called?
a. empowerment
b. groupthink
c. corporate governance
d. politics
e. distributive justice
The measures of ________ reflect the firm’s ability to meet current obligations as they
become due.
a. owner’s equity
b. Profitability
c. Liquidity
d. Solvency
e. Equity
In the Person-Environment Fit and Work Behavior model, what component is found
within the work behavior?
a. self-concept
b. task performance
c. organization
d. job
e. attitude
GM’s success with the Duramax diesel engine has forced both Ford and
Daimler-Chrysler to develop similar attributes in their diesel engines or risk a
significant loss of market share in the diesel truck market. This form of change is
known as a(n) _____________?
a. social force for change
b. internal force for change
c. governmental force for change
d. industry-wide for change
e. competitive force for change
It is the nature of organizational structure that over time it can become
a. receptive to a changing environment.
b. resilient in surviving market changes.
c. less clearly defined.
d. increasingly flexible.
e. resistant to change.
Successful empowerment includes all of the following except which one?
a. freedom to accept responsibility
b. training
c. shared power
d. decentralized structure
e. employee involvement strategies
Henry Meyer aggressive fought for a web-based solution that gave customers timelier
product information. He convinced the management team to proceed now before their
competitors got the same idea. He did and managed to get the resources to develop his
idea on the corporate web site. Based on Henry’s efforts this decision would be
classified as a proactive decision.
_________________ says that workers are compelled to achieve when their jobs give
them responsibility and a feeling of self-worth.
a. Taylorism
b. Herzberg’s two-factor theory of work motivation
c. Craftsmanship
d. Scientific management
e. Organic design theory
The ratio of credit sales to average accounts receivable is called the
a. accounts receivable ratio.
b. acid-test ratio.
c. inventory turnover.
d. asset/liability ratio.
e. current ratio.
Speaking to a foreign host, an executive unknowingly stands at a distance, which the
host views as too far away. This example illustrates the impact of
a. cross-cultural interaction.
b. nonverbal communication.
c. interpersonal communication.
d. frame of reference.
e. noise.
McClelland’s learned needs theory differs from Maslow, Alderfer, and Herzberg
because:
a. Maslow’s believed that there was only one human need — love.
b. Alderfer identified over twenty needs listed in a hierarchy
c. Herzberg identified only the needs of achievement, affiliation, and power.
d. McClelland believed that basic needs are transmitted through culture.
e. McClelland’s theory identifies no specific needs.
To collect data during job analysis, observation would be most effective for which type
of job?
a. engineer
b. salesperson
c. grinding machine operator
d. human resources assistant
e. advertising copy writer
Which of the follow is not true regarding self-managing teams?
a. build a sense of commitment through greater employee greater participation
b. more teams create a need for more managers.
c. greater group decision-making autonomy.
d. greater opportunity for self government
e. allow members to focus their energy.
The 1992 Americans with Disabilities Act allows employers to give physical exams
a. to all employees according to the organization’s written policy.
b. to applicants showing symptoms of AIDS or other potentially disabling conditions.
c. to candidates with job offers from the employer, as long as the exam is specific to the
job.
d. only to persons applying for jobs with demanding work conditions.
e. to all applicants who want health insurance coverage.
In Lewin’s model, the intervention occurs in which one of the following?
a. implementation
b. unfreeze
c. change
d. refreeze
e. written report
E-Trade provides their primary business services — financial services — using digital
technology and advanced software; seldom is human intervention required. This is an
example of ___________ use of the Internet.
a. supportive
b. formative
c. richness
d. reach
e. affiliation.
____________ is an employee’s right to make a decision without higher approval, as
granted by the organization.
a. Leadership
b. Management
c. Delegation
d. Authority
e. Power
The process which identifies the difference between the current state of the organization
and the desired state of the organization is called________?
a. driving forces
b. restraining forces
c. equilibrium
d. force field
e. gap analysis
Technical skills include:
a. the use of specific knowledge, techniques, and resources.
b. the ability to analyze, or diagnose problems, and develop solutions.
c. selecting a course of action from among a number of alternatives.
d. using the digital technologies including the Internet complete corporate business.
e. the ability to see the big picture and see interrelationship.
According to the text, decision-making styles are classified on the following two
dimensions.
a. intolerance and avarice
b. lifestyle and occupation
c. occupation and age
d. tolerance for ambiguity and ways of thinking.
e. level of education and Intelligence Quotient (IQ)
Maintaining quality control from the design process through the manufacturing, sale,
and use of the product or delivery of the service is the concept behind
a. system quality control.
b. total quality control.
c. innovative quality management.
d. statistical process control.
e. total system management.
One reason for the effectiveness of teams is that
a. it’s easier for managers to direct small groups of employees.
b. the division of labor makes work easier and faster.
c. workers enjoy being part of a small, self-directed group.
d. employees can take better advantage of flextime.
e. workers feel united with the large number of other employees doing similar work.
An employee _________________ facilitates work by employees who are in the direct
chain of command.
a. outside the chain of command
b. on a work team
c. in a staff position
d. in a line position
e. in a communication support position
After the organizational change has been implemented, the specific output or work
performance of an employee (it should be higher after the intervention) is called ?
a. organizational development
b. empowerment
c. outcome(s)
d. learning
e. global reaction
Bubbler Drinks owns Cherry Fizz. Cherry Fizz is a new carbonated drink that is high in
Vitamin C and has all the benefits of that Gator drink but tastes great. Cherry Fizz is
their first and most financially successful product. It has been on the market for years
and has an established customer base with a small but steady sales growth. While it is a
regional product, Cherry Fizz has high market share and a low growth rate. According
to the BCG matrix it would be classified as a:
a. star
b. cash cow
c. question mark
d. dog
e. pony
Managers can effectively minimize resistance to change by
a. enabling employees who will be affected to participate in the change.
b. surveying employees for their opinions before the change is made.
c. identifying and transferring the employees most resistant to change.
d. explaining clearly what employees need to do to make the change successful.
e. using informal communication channels to spread the news about the change.
The practice of craftsmanship requires a high degree of specialization.
A capital budget is an intermediate and long-term plan that specifies alternative sources
and uses of funds.
According to the authors, first-line management needs strong conceptual skills.
Leniency rater errors occur in performance evaluation when a manager gives
higher-than-average ratings to subordinates.
Asking job candidates if they are an U.S. citizens is legal during interviews.
Cognitive dissonance is the belief that we basically want to like everyone.
For the control function to be effective, responsibilities should be clearly assigned to
specific jobs.
With the widespread use of technology, E-mail is the richest communication medium
with the highest capacity for feedback.
What are the provisions of Title VII of the Civil Rights Act of 1964?
A selection test’s validity is a measure of how well an applicant’s test score predicts
success on the job.
Technology is considered a contingency that has an impact on organizational
performance.
The sum total of all systems components is considered the synergistic effect.
Advancement, recognition, and salary are all examples of motivators.
Outside pressure, analysis for the top, and organizational development are some of the
types of change agents.
Environmental theories of motivation describe how we react to our external
environment.
Job designing is the process of gathering and synthesizing information about jobs.
Reverse discrimination is prohibited by Title VII of the Civil Rights Act of 1964.
Perception is a mental sense-making process.
According to the text, one of a manager’s most effective tools for understanding and
diagnosing the issues involved is the organizational survey.