Social structures and cultures
a. remain quite stable over time.
b. are impossible to identify.
c. change constantly.
d. are of little concern to organizations.
e. are the main factors in an organization’s decision making.
_________ variation is the random variation in a system and typically cannot be
eliminated.
a. Statistical
b. Permanent
c. Probable cause
d. Common cause
e. Concurrent
A form of job redesign that increases job range and job depth is
a. job enlargement.
b. job rotation.
c. job enrichment.
d. job discretion.
e. job enhancement.
During the evaluation of alternatives in the decision making process the authors note
two cautions for the decision maker, they are:
a. slow decision-making is not good and, never makes two decisions in one day.
b. keep the alternative evaluation step separate and distinct from the other steps and if
an alternative appears too perfect assign a “devil’s advocate” to review the alternatives.
c. avoid too many ideas, and never pick the best alternative – seeking instead a
satisfactory alternative.
d. ask for help only as a last resort, and an early decision is never a bad decision.
e. watch out for too many good ideas, and never keep a list of rejected alternatives.
Which of the following describes the relationship between scientific management and
craftsmanship?
a. Scientific management adopted the best characteristics of the craftsmanship system.
b. Scientific management completely eliminated craftsmanship.
c. Scientific management and craftsmanship were similar systems which are now
obsolete.
d. Scientific management and craftsmanship were on different ends of the specialization
continuum.
e. Scientific management laid the groundwork for the craftsmanship system.
Organizational structure specifies
a. what the organization will accomplish.
b. how managers will make decisions.
c. who will perform certain tasks.
d. why goals must be accomplished.
e. when projects must be completed.
Comparing the organization’s total debts to its total assets is the purpose of the
a. debt/asset ratio.
b. liquidity measure.
c. liability/equity ratio.
d. solvency formula.
e. financing/capital ratio.
The 2004 Lexus automobile utilizes a unique “dimpled” insulation on the undercarriage
of the vehicle to afford superior sound deadening that enhance their already legendary
quiet vehicle cabin. They were building competitive advantage based upon:
a. quality
b. efficiency
c. customer responsiveness
d. innovativeness
e. effectiveness
In a situation where the leader is working with an employee who knows their job well
enough to make meaningful contributions to decision that affect themselves and their
department. Path Goal Theory of Leadership suggests which one of the following leader
behaviors?
a. Directive
b. Supportive
c. Participative
d. Achievement
e. Selling
John just received a promotion and a substantial raise. He knew that he was making
$10,000 per year more than any other person in his department. While he was happy for
the recognition of his past efforts, he felt a sense of discomfort knowing he made so
much more than others. Equity theory suggests that John might select which one of the
following actions to restore his outcome to input ratio?
a. lower his inputs
b. raise his inputs
c. ask for a raise
d. quit
e. ask for a reduction in salary.
A matrix organization is most likely to be used by an organization that
a. operates in a stable environment.
b. has not yet empowered employees.
c. encourages top managers to coordinate team projects.
d. has decentralized.
e. faces low environmental complexity.
Drinkum Down acquired a new business that has taken off fast — Berri Berri. Berri
Berri is a new semi-carbonated drink that is high in Vitamin C and has all the benefits
of that Gator drink but tastes great. However, Berri Berri has yet to meet financial
expectations. It has low market share but it does have a high growth rate. According to
the BCG matrix, which strategy would be recommended?
a. build
b. hold
c. heavy investment
d. no strategy recommended
e. harvest or divest
At the last department meeting John asked thirty members of our department to come
up with ideas for a new pocket flashlight product. None of us had any experience with
this type of product. We spent and hour and generated 50 ideas we collectively had
about this product concept. The preceding is an example of which of the following?
a. groupthink
b. brainstorming
c. Nominal Group Technique
d. Delphi Technique
e. reengineering
Technical skills of effective team members include which of the following?
a. facilitating
b. organization
c. discussion
d. visioning
e. creativity
An employee who takes reservations by phone for an international hotel company
would be considered
a. an indirect force in the company’s external environment.
b. an indirect force in the company’s internal environment.
c. a minor factor in the company’s dominant culture.
d. a major factor in the company’s subculture.
e. a direct force in the company’s external environment.
A basic and unique characteristic of empowerment is that _____________ are given the
ability and authority to take actions leading to high quality and performance.
a. supervisors
b. specialists
c. front-line workers
d. quality circles
e. managers
The degree to which new technology is better than the old technology it replaces is
which of the following?
a. compatibility
b. complexity
c. divisibility
d. communicability
e. relative advantage
An example of feedback control is
a. a car odometer.
b. a treadmill pedometer.
c. an automatic thermostat.
d. the temperature on an oven.
e. a clock.
___________ is the process of using past and current information to predict future
events.
a. Creating mission statements
b. Forecasting
c. Designing planning charts
d. Action planning
e. Satisficing
Holidays off with pay are
a. direct financial compensation.
b. part of an incentive plan.
c. an employee right.
d. a reward of gainsharing.
e. indirect financial compensation.
A manager can facilitate communication in all of the following ways EXCEPT by
a. encouraging feedback.
b. listening with empathy.
c. using complex language.
d. asking questions.
e. evaluating others’ ideas.
A management environment is considered to be dynamic when
a. the forces change at a fairly rapid rate.
b. external forces are unpredictable.
c. the forces change at a varying rate.
d. the forces are relatively complex.
e. the forces have significant impact on organizations.
One factor contributing a great deal to global competition among businesses is
a. increasing government regulation.
b. the social responsibility of meeting foreign customers’ needs and wants.
c. changes in economic indicators around the world.
d. government ownership of businesses in foreign countries.
e. rapidly changing technology.
John has to write a report for his boss. He knows that the report is important and that if
the report is well done it is likely to mean a promotion and increase in salary. This
subjective assessment is called an/a ___________.
a. motivation
b. effort to performance expectancy
c. performance to outcome expectancy
d. valence
e. instrumentality
Determining threats and opportunities from changes in environmental forces is part of
a. organizational planning.
b. environmental analysis.
c. information processing.
d. environmental evaluation.
e. environmental scanning.
Several bookstores unite to influence publishers to reduce the price of college
textbooks. This group is using the strategy of ___________________ to manage
environmental uncertainty.
a. coalescing
b. contracting
c. lobbying
d. co-opting
e. advertising
Direction involves all of the following activities EXCEPT
a. explaining work procedures.
b. observing subordinates as they perform work.
c. instructing subordinates in proper work methods.
d. determining whether subordinates’ work is being done properly.
e. developing standards for subordinates to meet in doing the job.
The Age Discrimination in Employment Act of 1967
a. requires employers to give preferential treatment to workers over 40.
b. prohibits discrimination against workers aged 40 and older regardless of the job.
c. prohibits discrimination against workers for reasons other than age.
d. prohibits discrimination against older workers unless age is a legitimate job
qualification.
e. requires employers to change job qualifications for workers 40 and older.
Interference in the communication process is known as
a. disruption.
b. noise.
c. intrusion.
d. diversion.
e. static.
Our self-image is considered which of the following?
a. self-concept
b. self-esteem
c. self-efficacy
d. self-monitoring
e. self-evaluation
Which management theory addressed the impact of the group on performance?
a. classical theory
b. behavioral theory
c. decision theory
d. systems theory
e. contingency theory
Specific, prescribed means that are developed to achieve objectives are called:
a. standing plans
b. single-use plans
c. product valuation
d. forecasting
e. action plans
A strategy of vertical integration seeks achieve the organization’s mission through
diversification.
A stakeholder is any group or individual having the potential to influence an
organization’s ability to achieve the organization’s goals and objectives.
Community support is seen as a way that organizations can be socially responsible.
Job rotation means that employees move from one specific task to another on a regular
basis.
What are the present global opportunities for organizations?
Process theories describe cognitive processes and decisions that help predict behavior.
Quality circles are most effective when a manager leads the group and all employees
who perform the same type of work are required to participate for a certain period of
time.
Job analysis consists of obtaining information about various tasks, then putting it
together and evaluating it, so that an organization can describe its jobs.
Total quality management (TQM) was introduced by Armand Feigenbaum as a way to
build a comprehensive quality-based system.
McDonald’s core competency is based on providing a different or unique meal for each
customer.
The Americans with Disabilities Act considers AIDS a disability and prohibits
discriminating against job applicants and employees with AIDS.
Service organizations control performance primarily through employee training.
There should be a clear relationship between the CEO’s vision for the organization and
the organization’s mission.
Switching where to conduct business or what products to offer in response to the
external environment is a strategy known as changing domains.
Compare the basic concepts of these compensation methods: flat rate, individual
incentives, and gainsharing.
Direction follows the formal chain of command, with each supervisor responsible for
interpreting for subordinates the orders received from higher levels.