Statements and responses that are not well-thought-out can result from face-to-face
communication because it
a. requires greater lag time for feedback.
b. prevents effective listening.
c. is the medium with the least richness.
d. does not enable clear encoding of messages.
e. is immediate.
Which of the following is often included in a company-based sexual harassment
program?
a. developing a sexual harassment policy
b. training managers to implement procedures
c. monitoring the workplace for awareness
d. all of the answers are correct
e. none of the answers are correct
The M-form design can only succeed when
a. cooperation among divisions is the primary internal goal.
b. divisions are free to perform creatively through total independence.
c. the organization has completely decentralized.
d. divisions operate independently while cooperating with each other.
e. the organization achieves a balance between centralization and control.
The value chain is:
a. the value that the consumer adds to the product by his/her purchase.
b. the sum of all activities an organization undertakes to create value for the customer.
c. a sequence of tasks that must be performed only during production
d. the process of taking two good products and combining them to create one super
product.
e. is the pricing mechanism for price determination.
Using the systems metaphor, the Sales and Marketing Department is an example of:
a. an output subsystem
b. a processing subsystem
c. an input subsystem
d. a super system
e. a combination of processing and output systems.
A limit on the volume of information that the communication process can handle
effectively is known as
a. information volume.
b. channel capacity.
c. saturation.
d. component power.
e. maximum data flow.
The extent to which a job requires several distinct activities and abilities to perform the
work is called
a. autonomy.
b. job diversity.
c. task identity.
d. skill variety.
e. degree of capability.
Managers decide on an organization’s structure when they complete the ___________
process.
a. strategic planning
b. formalization
c. organizational design
d. organizational development
e. structural adoption
Conflict management requires an understanding of two factors: (1) whether you have
conflicting or common interests with your adversary, and (2) your stake in the
relationship with your adversary. When you have high stake in the relationship and a
mostly conflicting interests, the recommended strategy is ____________?
a. Avoidance
b. Collaboration
c. Compromise
d. Accommodation
e. Competition
A drawback of the matrix design is that
a. it slows an organization’s ability to respond to changing environmental forces.
b. employees may receive different directives from managers with different priorities.
c. many employees are only indirectly involved with design, production, or sales of
products.
d. the use of teams limits employees’ personal growth and development.
e. bureaucratic constraints limit the support employees need to be successful.
A virtual corporation
a. has semiautonomous members who share information technology.
b. is not centralized or formalized.
c. is a system of organizations in high-tech industries.
d. partners new companies who share start-up costs.
e. uses multidivisional design. .
In organizations, which of the following is likely to be a source in the communication
process?
a. an executive
b. a worker at the bottom of the chain of command
c. a member of the board of directors
d. a low-level manager
e. all of the above
A drawback of geographic departmentalization is that
a. an organization needs a large staff to manage the dispersed locations.
b. it is useful mainly for organizations that have customers with similar needs.
c. it hinders the ability of the organization to respond to customers’ needs.
d. it is practical only when territories can be confined to small regions.
e. it makes communication among staff more difficult.
The drawback of evaluating employees using only objective indicators, such as units
produced or time required per unit, is that such indicators
a. can be used for only a few jobs.
b. measure factors that an individual employee can”t control.
c. contain the likelihood of bias.
d. are too costly to measure.
e. rely too much on a rater’s judgment.
Job _______________ is the process of collecting, dissecting, and synthesizing
information about jobs.
a. evaluation
b. identification
c. design
d. analysis
e. specification
Decision making anxiety often takes the form of raising mental doubts in the mind of
the decision maker about the wisdom of a decision. This anxiety is related to which one
of the following concepts?
a. societal demands
b. personality
c. cognitive dissonance
d. values
e. money
Which of the following statements about job specialization is true?
a. Specialization occurs in professions requiring education and expertise as well as in
low level jobs.
b. Organizations gradually stopped using job specialization after World War II.
c. Specialization has been used in the United States since colonial times.
d. Technology has made specialization obsolete.
e. Specialization is especially effective for organizations competing in complex global
environments.
The Equal Employment Opportunity Act of 1972 and Title VII of the Civil Rights Act
of 1964
a. apply only to private and public organizations with more than 15 employees.
b. apply to any activity, business, or industry where a labor dispute would impede
business.
c. exempt local, state, and federal government entities.
d. are limited in scope and application.
e. cover American-owned businesses exclusively.
An example of a(n) ____________ is the correlation of the average time it takes to be
served at a sit-down restaurant between 11 A.M. and 1 P.M. and the average number of
customers who frequent the restaurant on weekdays during those times.
a. Implication
b. inferential statistic
c. Median
d. descriptive statistic
e. Variation
Assumes that work is natural, people seek out jobs that allow for creative expression
and people can be trusted to set and achieve purposeful goals.
a. Alderfer’s ERG theory
b. McClelland’s Learned Needs Theory
c. McGregor’s Theory Y
d. McGregor’s Theory X
e. Herzberg’s Two factor Model
Decision making often includes imperfect information whereby the decision maker
cannot know all possible alternatives and may be unable to satisfy all decision
constraints with one alternative. With this in mind, it is common in administrative
decisions to see a(n) _________ decision reached rather than a(n) ____________
decision reached.
a. poor, great
b. perfect, near perfect
c. formerly rejected, currently accepted
d. old, new
e. satisfactory, optimal
Internet selection services offer organizations a low-cost way to
a. replace personal interviews.
b. administer structured interviews.
c. increase reliability in predicting an applicant’s job performance.
d. add flexibility to the interview process.
e. use semistructured interviews that provide greater ability to compare applicants.
__________ is an individual incentive plan in which an employee is paid a set hourly
rate and an additional amount for each unit produced above a standard.
a. Commission
b. Production bonus
c. Flat rate
d. Gainsharing
e. none of the above
In Jung’s model of personality, judgment is achieved through __________.
a. thinking-feeling
b. sensation-thinking
c. sensation-feeling
d. intuition-feeling
e. thinking-sensation
Because of its immediacy, oral communication can result in
a. unintended meanings.
b. impulsive responses.
c. noise from emotions.
d. short-lived messages.
e. any or all of the above.
Which of the following management approaches has placed to little on people?
a. classical management approach
b. behavioral approach
c. decision sciences approach
d. systems management approach
e. humanistic approach
Birth rate is a factor in which environmental force?
a. social-cultural
b. economic
c. global
d. political-legal
e. technological
A revolutionary change that focuses on redesign of the organization’s structure is
called_____________?
a. restructuring
b. reengineering
c. continuous improvement
d. e-commerce
e. digital technology
A manager is changing a job to include basic dimensions that increase motivation,
performance, and satisfaction as well as reduce turnover and absenteeism. This manager
is using the __________ approach.
a. humanistic
b. job characteristics
c. job quality
d. work motivation
e. two-factor theory
Explained how aspects of the job’s context and content can influence individual
motivation.
a. Alderfer’s ERG theory
b. McClelland’s Learned Needs Theory
c. McGregor’s Theory Y
d. McGregor’s Theory X
e. Herzberg’s Two factor Model
Which of the following is considered to be an organization’s most important resource?
a. its products
b. its position in the market
c. its employees
d. its financial assets
e. its ability to control environmental forces
When a member of a group accepts a group norm, the acceptance is referred as:
a. outsourcing
b. cognitive dissonance
c. normation
d. conformity
e. role ambiguity
Empowerment is all about maintaining authority in the hands of upper management.
The process of retrieving information is similar to a police officer that has caught the
criminal.
Work teams in an organization can be either self-directed or directed by a manager.
What is the difference between the terms strategy, strategic thinking, and business
model?
Stockholders actually own the company.
Transportation, communication and science has fueled the global boom.
The job characteristics approach takes into account that the need for growth is equal
among all employees holding the same job.
Organizations usually become less complex as they grow, divide work, and create more
departments.
Using the systems approach forces the manager to consider a broader perspective.
People who wish to have a career as a manager must study the discipline of
management as a means of practicing the process of management.
Planning is one important technique for coordinating.
Teamwork may not always be welcomed with open arms. Report some of the ways in
which organizations can overcome resistance to teamwork.
An organization structure should be both stable and adaptive.
An organization that uses the Internet for core business activities is using the Internet in
a supportive manner.
Describe the rational decision model and indicate where this decision making model is
most appropriate.
A business model describes the way the in which the organization will conduct
business. Often, a new business model comes along that changes the way customers and
the businesses interact.