To control the quality of raw materials, organizations use statistical sampling because it
a. eliminates the chance of accepting defects.
b. offers an error-free basis for accepting or rejecting the lot.
c. guarantees sufficient inventory of high-quality materials.
d. meets industry standards for preliminary control.
e. costs less than inspecting an entire lot.
Corporate level strategy are also known as _____________ because a corporate strategy
integrates the business of one or more companies or divisions operating in several
different industries.
a. domain navigation
b. stakeholding
c. fiduciary
d. proprietary
e. domain definition
In the communication process, _____________ is a term for putting an idea into words.
a. translating.
b. explaining.
c. vocalizing.
d. encoding.
e. conceptualizing.
The theory of leadership that identifies effective leaders with certain physical and
psychological attributes is called the ___________.
a. situational leadership theory
b. contingency theory of leadership
c. path goal theory of leadership
d. trait theory of leadership
e. leader-member exchange theory
Legislation that specifically addressed discrimination against women workers was the
a. Equal Employment Opportunity Act of 1972.
b. Family and Medical Leave Act of 1993.
c. Title VII of the Civil Rights Act of 1964.
d. Equal Pay Act of 1963.
e. Civil Rights Act of 1991.
_________ statistics are computations done on a set or sets of data to facilitate
prediction of future events or to guide decisions.
a. Interpretive
b. Empirical
c. Descriptive
d. Extrapolative
e. Inferential
Ford International acquired a new business that has taken off fast — Citrus Rush. Citrus
Rush is a new semi carbonated drink that is high in Vitamin C and has all the benefits of
that Gator drink but tastes great. But Citrus Rush has yet to meet expectations. It has
low market share but it does have a high growth rate. According to the BCG matrix it
would be classified as a:
a. star
b. cash cow
c. question mark
d. dog
e. pony
__________ types are people who prefer to infer information from indirect sources,
enjoy gathering information and dislike the need for a quick decision.
a. Extrovert
b. Intuiting
c. Perceiving
d. Judgment
e. Feeling
Quality circles emerged in American in the mid-1970s and grew in popularity for about
15 years. Some of these efforts failed, however, because
a. they were used mostly as attempts to increase worker productivity.
b. managers were not an integral part of the discussions.
c. American workers did not want to become full-fledged team members.
d. the quality circle concept itself is flawed.
e. they did not stick closely enough to the principles of scientific management.
Which of the following shows the influence of the political-legal force in the external
environment?
a. a new enterprise receiving advice and loans from the Small Business Administration
b. an animal rights group protesting the use of animals in product testing
c. a manufacturer voluntarily recalling a specific model of a baby crib
d. a major airline asking pilots to accept a pay cut
e. a shoe company moving its factories to Asia
Which of the following characterizes a chain of command?
a. It specifies only which employees a supervisor is responsible for.
b. It indicates the person to whom each employee reports.
c. Its purpose is to show the path of communication from the top down.
d. It often allows for flexibility by specifying several supervisors for an employee.
e. It is a formal plan that often is not needed when organizations empower employees.
High specialization, low delegation of authority, the use of functional departments, and
narrow spans of control are characteristics of
a. complexity.
b. a low degree of formalization.
c. matrix organization.
d. centralization.
e. decentralization.
Yummy Pop owns Orangi-Grapie. Orangi-Grapie is a new carbonated drink that is high
in Vitamin C and has all the benefits of that Gator drink but tastes great. Orangi-Grapie
is their first and most financially successful product. It has been on the market for years
and has an established customer base with a small but steady sales growth. While it is a
regional product, Orangi-Grapie has high market share and a low growth rate.
According to the BCG model which strategy would be recommended?
a. build
b. hold
c. liquidate assets
d. divest
e. no strategy recommended.
___________ are the underlying decision priorities used in determining planning
objectives and making decisions.
a. Creating mission statements
b. Forecasting
c. Goals
d. Action plans
e. Planning values
According to McClelland, the need to have influence or dominance over another human
is called the need for ________.
a. achievement
b. affiliation
c. submission
d. power
e. self-esteem
Which one of the following rules can create more effective self managed teams?
a. more rigid structure.
b. centralized decision making.
c. limited delegation of authority.
d. empowering team members with access to more information.
e. greater use of policies, rules, regulations, and procedures to limit discretion.
Inflation rates, interest rates, and unemployment rates are part of which external
environment factor?
a. social responsibility/ethics
b. economic
c. financial
d. political/legal
e. global
__________ show the result of statistical process control measures for a sample, batch,
or other unit.
a. Run charts
b. Bar charts
c. Pareto charts
d. Flowcharts
e. Control charts
Which of the following is a medium of oral communication?
a. Internet chat room
b. text messaging
c. a smile
d. office intercom
e. e-mail
Using teams often motivates workers by
a. promoting them to ranks of team leaders.
b. shortening the chain of command.
c. centralizing authority.
d. letting them work in new jobs on the same level.
e. increasing the number of tasks the team performs.
Brand recognition can be considered which of the following?
a. strengths
b. opportunities
c. threats
d. weaknesses
e. strategies
Management can be:
a. a process
b. a discipline studied in school
c. a career
d. a term that describes a team or group of people.
e. all of the above
Some employers have added childcare benefits because almost half of today’s workers
are women, and about _______ of these women have children younger than six.
a. 30 percent
b. 40 percent
c. 50 percent
d. 60 percent
e. 70 percent
The solvency measure reflects the
a. composition of current assets.
b. ability to operate without incurring debt.
c. balance between revenues and expenses.
d. claims of creditors and owners on assets.
e. comparison of credit sales to cash.
A benefit of job rotation is that it
a. raises the responsibility level for highly specialized workers.
b. can be implemented without additional training for employees.
c. eliminates specialization.
d. increases efficiency and productivity since more employees do more tasks.
e. reduces worker dissatisfaction by increasing variety of tasks performed.
According to the leadership grid approach, a leader who emphasizes a low degree of
concern for the results, and a low degree of concern for people is characterized as
____________.
a. country club management
b. impoverished management
c. middle of the road management
d. team management
e. authority-compliance management
Quality circles are based on the belief that ______________________are best qualified
to identify, analyze, and correct problems.
a. managers of the appropriate departments
b. the most highly educated employees
c. people who work directly with a process
d. employees with the most experience
e. teams of managers and their subordinates
The rational decision model is most appropriate for which of the following?
a. programmed decisions
b. situations in which all alternatives are known
c. unambiguous decisions
d. situations in which information is readily available
e. all of the answers are correct
Pete is annoyed with his boss Martha. She consistently preaches to the group that she
wants the highest quality products possible. Yet in a management meeting she hammers
managers to buy the cheapest parts possible, indicating her concern for efficiency. He is
not sure which message to hear.Is it quality or low cost? What should he do? He feels
caught in the middle. This situation is called?
a. interrole conflict
b. intrarole conflict
c. intersender conflict
d. person-role conflict
e. role-person creation
Workers for a lawn maintenance firm are paid minimum wage but receive no benefits.
Critics could argue that this compensation system lacks a criterion for effectiveness,
because it is not
a. balanced.
b. adequate.
c. cost-effective.
d. equitable.
e. absolute.
Employee benefits and services now cost employers about ___________ of total wages
and salaries.
a. 10 percent
b. 25 percent
c. 35 percent
d. 50 percent
e. 75 percent
Consumerism is the philosophy of free markets and allowing consumers to buy what
they would like.
A fair psychological contract is one that maintains a balance between both parties.
The categories of top, middle, and first-line classify managers based o their horizontal
rank in the organization.
According to the authors, the worldwide economy is best described as an industrial
economy.
Posture is very important when listening.
Scientific management encourages job redesign.
Based on the intricacies of the global market, only large well-established organizations
can be involved.
Solvency is an organization’s ability to meet its long-term financial commitments.
Explain some of the advantages and limitations of oral communication.
What are the two main purposes of Classical Organization Theory.
A test is a means of obtaining a standardized sample of a person’s behavior.
Employee attitudes can put so much pressure on an organization that change is required.
The major drawback to joint ventures is the potential loss of control for the organization
entering the global market.
Bureaucracy increases effectiveness.
Inspecting samples of raw materials instead of an entire lot offers cost savings but poses
the risk of accepting defects.
Survey feedback is a rather inefficient way of collecting data for change purposes.
According to the text, three keys to establishing a self-leadership culture are sharing
information, training, and reinforcement.
According to the authors, a neutralizer is any situation that prevents the leader from
acting in a specified way.
Identify several of the factors considered in needs forecasting.
The Age Discrimination in Employment Act of 1967 says that employers must giving
hiring preferences to individuals 40 and older.