A manager who develops personal relationships outside their area of command to keep
informed and maintain good relations is performing which interpersonal role?
a. figurehead
b. liaison
c. leader
d. reengineer
e. commander
Which of the following is true of noise in the communication process?
a. Noise is the cause of all communication failures.
b. Noise occurs only when the message is presented verbally.
c. Noise rarely is present during communication.
d. Noise may occur at any point in the communication process.
e. The sender can effectively prevent noise.
The human resource management activity that encompasses all rewards employees
receive is termed
a. pay packaging.
b. compensation.
c. salary and benefits.
d. earnings.
e. financial exchange.
We are currently in what stage of economic development?
a. agrarian
b. industrial
c. knowledge
d. post-digital
e. pre-industrial
Enhancing profitability by increasing functionality, shortening cycle time, and meeting
the needs of people who interact with the organization is often considered which of the
following?
a. Economy of scale
b. Economy of time
c. Economy of cycle
d. Planning
e. Managerial success
Goals are useful for increasing outcomes for all of the following reasons except:
a. direct attention and action
b. decrease worker interest in the task.
c. mobilize effort
d. create persistent behavior over time.
e. lead to strategies for goal attainment.
Job specialization
a. is no longer relevant in designing jobs.
b. is used as widely as possible because it leads to production efficiencies.
c. is effective when an organization determines what the appropriate extent is.
d. applies only to assembly-line jobs.
e. is especially relevant in designing jobs that require creativity.
The decision to accept or reject products takes place during which step of the control
process?
a. Specification
b. Production
c. Measurement
d. Inspection
e. Performance
Which of the following is considered a sustainable competitive advantage for
organizations?
a. customer
b. employee
c. competitor
d. supplier
e. community
______________ is a psychological state reached by employees when they are in
charge of their work and accountable for the results.
a. Experienced responsibility
b. Autonomy
c. Experienced growth
d. Knowledge of results
e. Experienced meaningfulness
___________ is the process of changing employees’ behavior with the aim of meeting
organizational objectives.
a. Development
b. Indoctrination
c. Education
d. Orientation
e. Training
Organizations can achieve a competitive advantage in one of two ways:
a. efficiency and integration
b. efficiency and differentiation
c. efficiency and transformation
d. efficiency and communication
e. efficiency and consternation
A manager who makes decisions in response to pressures beyond their control is
performing which decisional role?
a. figurehead
b. liaison
c. disturbance handler
d. resource allocator
e. entrepreneurial
The most important factor in making compensation systems effective is to
a. connect compensation directly to expected behaviors.
b. factor in the intrinsic reward value of the work.
c. base the pay scale on seniority.
d. decrease indirect financial compensation and increase direct financial compensation.
e. determine the amount of change in behavior that pay can influence.
__________ is the term for the average of a group of data.
a. Mode.
b. Mean.
c. Medium.
d. Median.
e. Middle.
Gross Domestic Product (GDP) refers to:
a. all goods and services (output) produced by a country.
b. a measure of the purely domestic output of a country.
c. All durable goods produced biannually.
d. The output of all large organizations in the world economy
e. A measure of all goods produced.
When a person experiences a basic need deficit characterized by a low level of security,
lack of food or shelter, lack of human companionship, lack of self-esteem or the
inability to reach their highest level of human potential, this situation is referred to as:
a. apperception
b. need deprivation
c. role conflict
d. role ambiguity
e. role overload
Organizations looking for a low financial risk when entering the global market may
choose which of the following ways?
a. strategic alliance
b. licensing
c. countertrading
d. direct ownership
e. joint venture
The increasing preference of drivers for sports utility vehicles reflects which external
environment force?
a. global
b. technological
c. political-legal
d. economic
e. social-cultural
When encoding a message, a sender must use _________________________, so that
meaning will be shared.
a. the same language as the receiver
b. symbols familiar to the receiver
c. verbal and nonverbal communication
d. the shortest words possible
e. familiar ideas and concepts
Changing skills, knowledge, attitudes, or social behavior is the goal of
a. the hiring process.
b. structured interviews.
c. training and development.
d. performance evaluation.
e. selection tests.
Which law exempts U.S. firms from certain antitrust laws if they are acting to develop
international trade?
a. Webb-Pomerene Export Trade Act
b. Foreign Corrupt Practices Act
c. Export Trading Companies Act
d. US Trade Embargo
e. Foreign Trade Act
A stable pattern of characteristics that influences behavior and describes our uniqueness
is called __________.
a. personality
b. extraversion
c. self-identity
d. self-concept
e. none of the answers are correct
The French industrialist and management theorist Henri Fayol was one of the first
people to identify the functions of management. The primary, or first, function of
management is:
a. planning
b. organizing
c. leading
d. controlling
e. commanding
Less specialized jobs such as teachers and family physicians have
a. high range and low depth.
b. low range and high depth.
c. optimum range and depth.
d. low range and depth.
e. high range and depth.
Who decides whether a manager’s directive is reasonable, understandable, appropriately
worded, and consistent with the organization’s goals?
a. person receiving the directive
b. manager giving the directive
c. human resource specialist
d. person above the manager in the chain of command
e. total quality expert
Sources of changes that include the need for cost reduction, negative morale, or the
organization structure are each known as an _________?
a. external force for change
b. internal force for change
c. governmental force for change
d. industry for change
e. proprietary force for change
Computer skills involve:
a. the use of specific knowledge, techniques, and resources.
b. the ability to analyze, or diagnose problems, and develop solutions.
c. selecting a course of action from among a number of alternatives.
d. using the digital technologies including the Internet complete corporate business.
e. the ability to see the big picture and see interrelationships among organizational
elements.
Communication media differ in their capacity to carry data.
With many years of experience in manufacturing but no hard fact in this particular
situation, Irena insisted that Jack perform the task as outlined in the procedures manual
even though Jack, a new employee, insisted it would not work with the new parts
design. Irena made a ___________ decision.
a. intuitive
b. reactive
c. political
d. best guess
e. standard
The job characteristics approach includes all of the following core dimensions EXCEPT
a. autonomy.
b. feedback.
c. task identity.
d. skill variety.
e. task specialization.
Resistance to change is a common human condition and can come from many sources.
Unknown and unfamiliar situations or events often create a perceived threat to our job
security. Anxiety and stress accompanied by a lack of understanding cause and effect;
all serve to encourage us to resist change. This form of resistance is known as
__________?
a. self interest
b. habit
c. fear
d. peer pressure
e. bureaucratic inertia
The chain of command defines the communication links in an organization and
specifies who reports to whom.
Effective organizational structure encourages different departments in an organization
to compete by working toward independent goals, rather than common ones.
Define Mintzberg’s informational role. Identify and describe three different
informational roles used by managers that were discussed in Chapter 1.
Managers in service industries do not need to be involved with production activities
since services do not require production.
For a team to be effective, team members must possess problem solving, interpersonal,
and technical skills.
According to the job characteristics approach, giving employees some control over their
jobs helps reduce absenteeism and turnover.
Whereas need theories view motivation as subconscious and instinctive, process
theories view motivation in relation to workers’ explicit thought processes and
conscious decisions to select and pursue a specific alternative.
Discuss the European Union and its implications for organizations doing business in
Europe.
Uncertainty represents a situation where the decision maker has no information about
the outcomes of each alternative.
Each strategic business unit has its direct mission, but shares competitors with other
strategic business units in the same organization.
For most organizations, job analysis is feasible and useful primarily for jobs that require
little expertise.
One way to avoid rating errors is to provide proper training for all raters.
What new ideas of management did the decisional sciences introduce?
Childcare programs are among the benefits most widely provided by employers.
A hub connected with a network of suppliers are the components of a modular
corporation.
Organizational change is classified as planned changed and proactive change.
The Treaty of Rome in 1957 created the European Community.
Define media richness. Identify a rich communication medium and one that is not rich
and explain your choices.
Cohesiveness is a mode of thinking that people engage in when they are deeply
involved in a cohesive in-group.