Tools, methods, and techniques use to transition the organization from current practices
to desired future practices is often labeled which of the following?
a. organizational development
b. team building
c. unfreezing
d. intervention
e. refreezing
Individual incentive systems of pay are based on an employee’s
a. seniority.
b. productivity.
c. training.
d. experience.
e. union membership.
Which environment effects the more immediate organization?
a. task environment
b. synergistic environment
c. systems environment
d. management environment
e. general environment
When a manager sets goals for employees he needs to consider all of the following
except:
a. goal difficulty
b. education of the worker
c. goal specificity
d. goal feedback
e. participation in goal setting
Hersey Blanchard’s Situational Theory of Leadership recommends several different
leadership styles depending on follower readiness. The recommend leadership style for
the lowest level of follower readiness is called ____________.
a. Delegating
b. Participating
c. Selling
d. Telling
e. Advising
Which of the following would occur with an outcome-based approach to writing job
descriptions?
a. Managers would decide what activities should be included in each job.
b. Human resources managers would be responsible for writing prescriptive job
descriptions.
c. Workers would be involved in writing their own job descriptions.
d. Supervisors would write job descriptions for their subordinates.
e. Outside experts would be consulted on the working conditions listed in each
summary.
A perceptual shortcut for ascribing the characteristics of a group to an individual is
often called which of the following?
a. Priming
b. Recency
c. Halo Effect
d. Stereotyping
e. Selective perception
Fizz acquired a successful new business — Citrus Rush. Citrus Rush is a new semi
carbonated drink that is high in Vitamin C and has all the benefits of that Gator drink
but tastes great. Citrus Rush has high market share and a high growth rate. According to
the BCG model which strategy would be recommended?
a. build
b. hold
c. divest
d. BCG recommends no strategy for this situation
e. asset liquidation
Which environment effects all organizations?
a. task environment
b. synergistic environment
c. systems environment
d. management environment
e. general environment
Managers face increasing communication challenges because today’s workforce
a. is more resistant to change
b. is less skilled in decoding messages.
c. is more diverse.
d. is more likely to use selective perception.
e. is more aware of civil rights issues.
When statistical sampling indicates a deviation from specifications, an organization
may need to
a. begin routine 100 percent inspection.
b. rewrite the specifications.
c. adopt new performance standards.
d. take corrective action.
e. accept the limitations of the production process.
An adaptive decision is
a. an inventive decision about the nature of the product or the future of the organization.
b. an orderly approach to reduce uncertainty related to growth, uniqueness, and
efficiency.
c. not considered to be a strategic decision.
d. a reaction to environmental situations.
e. the same as an entrepreneurial decision.
__________________ means that many employees throughout an organization can
make decisions without higher approval.
a. Delegation
b. Centralization
c. Decentralization
d. Diversification
e. Distribution
The TQM approach believes that control of work processes is implemented first by
a. executives.
b. supervisors.
c. the work force.
d. system designers.
e. statisticians.
In the Person-Environment Fit and Work Behavior model, what component is found
within the person?
a. task performance
b. profession
c. citizenship behavior
d. attitude
e. organization
Advance Electric is using a new software program that allows several different areas in
the company to share files when designing a new product. This situation is an example
of which one of the following change targets?
a. Organization-wide
b. Group
c. Intergroup
d. Individual
e. Bi-organizational
The job characteristics approach
a. is most effective in redesigning jobs for employees with low growth needs.
b. is not necessary for employees who already have high growth needs.
c. increases motivation and enhances performance for all employees.
d. increases growth needs in employees.
e. is most applicable for employees whose growth needs are strong.
Good listening includes which of the following?
a. closing out distractions
b. being mentally alert
c. using nonthreatening posture
d. asking questions
e. all of the above
Refers to the mental ability of a strategic manager to synthesize competitive
implications of diverse information.
a. strategic intent
b. strategic thinking
c. strategic planning
d. strategic vision
e. strategic purpose
Fayol proposed how many principles of management?
a. 14
b. 6
c. 3
d. 5
e. 2
Leaders may use which of the following to change organizational culture?
a. hiring and retention
b. role modeling
c. socialization
d. rites and rituals
e. all of the above
Encouraging more organizational members to participate in decision-making is called?
a. empowerment
b. groupthink
c. corporate governance
d. politics
e. distributive justice
Ann was a member of the inside sales staff. She worked with a team of five other sales
people. Due to his long tenure with the company, John was the informal leader of the
sales group. The sales group was very effective. They liked each other and had no
trouble recruiting new members. In fact, the sales group worked together and played
together, often getting together socially every weekend. This situation is an example of:
a. role conflict
b. groupthink
c. conformity
d. group formation
e. cohesiveness
Former and potential employers are allowed to discuss an employee’s past performance
because of a(n) ____________ sanctioned by state courts.
a. right to know
b. organizational exception
c. defamation protection clause
d. job-related need
e. qualified privilege
Which of the following would be a line position in an organization?
a. assistant to the president
b. community outreach coordinator
c. director of employee benefits
d. editor of the company magazine
e. sales manager
Which of the following statements is true of culture in organizations?
a. Successful organizations share identical cultures.
b. Innovative organizations change their cultures frequently.
c. Cultures vary from organization to organization.
d. Organizations with dominant cultures cannot also have subcultures.
e. The cultures of different organizations rarely share common traits.
Frederick Taylor’s system required all but which of the following?
a. The worker is responsible for planning and execution of a task.
b. Time and motion studies are used to analyze tasks.
c. Minimal effort for maximum output is a main goal.
d. Only managers do the problem solving.
e. Tasks are broken down into their smallest elements.
Interpersonal skills of effective team members include which of the following?
a. facilitating
b. listening
c. supporting
d. all of the answers are correct
e. none of the answers are correct
A manager that uses personal attractiveness or charisma to motivate employees has
which of the following bases of powers?
a. reward power
b. coercive power
c. expert power
d. referent power
e. mental power
According to the leadership grid approach, a leader who emphasizes a high degree of
concern for the results, and a high degree of concern for people is characterized as
____________.
a. country club management
b. impoverished management
c. middle of the road management
d. team management
e. authority-compliance management
External influences upon a system result in
a. normal variation in a system.
b. special cause variation.
c. acceptable variation.
d. common cause variation.
e. random variation.
___________ consists of reviewing an employee’s strengths and weaknesses in doing a
job.
a. Formal training
b. Job analysis
c. Performance evaluation
d. Development
e. Individual assessment
Communication skill mean:
a. talking to people at work
b. using email to keep in touch with your employees
c. communicating in ways that people understand, seeking feedback, and ensuring that
you are understood.
d. asking people to repeat what you said.
e. telling workers what to do.
The design group consisted of Peter, Mary, Ann, and Jeff plus Mr. McCarthy, the
manager of Creative Support Services. In the process of deciding between two designs,
Peter and Mary believed that design one was the best but Jeff preferred design two. So
how should they decide how to proceed. Mr. McCarthy asked his superior Jane Wiggins
for advice. She indicated that who should decide, Mr. McCarthy or the group, is clearly
defined in the organization’s policy and procedures manual. Because an
organization-wide policy existed for this type of dilemma, this situation is best
considered and example of:
a. empowerment
b. groupthink
c. corporate governance
d. politics
e. distributive justice
Moving budgets are those budgets for a fixed period of time, with periodic updating at
fixed intervals.
Alderfer’s ERG theory, Herzberg’s Two-factor theory, and McClelland’s needs theory
are examples of content theories.
A method reducing cognitive dissonance is to adopt a more favorable view of foregone
alternatives.
A decision that has many foregone conclusions can cause cognitive dissonance.
Groups often make decisions faster than individuals alone.
Identity and self-concept is created and legitimized socially by acknowledgement.
Change occurs because a leader takes action.
Global outsourcing is the strategic use of external resources by a firm to perform
activities that were previously handled internally.
The control standard can be found in the concurrent ratio.
In the context of business organizations, authority and power mean the same thing.
The greatest contribution of classical management was that it identified management as
an important element of organized society.
Explain the nature of a matrix organization and why this type of structure is becoming
more popular.
Empowerment means giving decision making responsibility to all employees who
perform hands-on production or service activities.
The basis of Herzberg’s theory of motivation is that workers are motivated by jobs that
increase their responsibility and sense of self-worth.
Testing job applicants for substance abuse is legal.
When screening, organizations can legally ask job candidates if they have been arrested
for a crime.
A policy describes a particular sequence of activities used to accomplish an objective.
A role is a set of shared expectations regarding a member’s attitude and task behavior
within the group.
How are perceptions formed?
Frederick Taylor’s scientific management system called for workers to have specialized
jobs with little or no decision making responsibility.