Which of the following is not a characteristic of an effective group?
a. role conflict
b. accountability
c. loyalty
d. mutual trust
e. small group size.
An organization displays an idea box for employees to submit ideas for increased
productivity, and pays a bonus to employees whose ideas are used. The idea box is an
example of
a. upward communication.
b. an informal channel.
c. downward communication.
d. horizontal communication.
e. the grapevine.
A survey of managers and human resources professionals identified nine values
important to employees. Which of the following is an important value to employees,
according to the survey?
a. Employees want reduced work schedules.
b. Employees want the power to assess themselves and their performance.
c. Employees want equal power with managers in making decisions.
d. Employees want to be told exactly how to do their jobs.
e. Employees want to be well-informed about how they are performing.
Which of the following terms would be an operational definition for a bag of snack
chips?
a. 13.5 ounces
b. large size
c. Natural
d. Improved
e. 10 servings per package
Which of the following is the first step in the planning process?
a. benchmarking
b. determining goals
c. implementing the plan
d. identifying current conditions
e. control
An example of an organization-wide change is which of the following?
a. safety training
b. restructuring
c. using groupware software
d. team building
e. training on a new computer system
Harvard Professor David Garvin suggests eight planning values, the value that
describes an appeal to taste, look , or feel is called?
a. performance
b. conformance
c. aesthetics
d. durability
e. serviceability
A revolutionary change that focuses on redesign of the organization’s processes is
called_____________?
a. restructuring
b. reengineering
c. continuous improvement
d. e-commerce
e. digital technology
__________ requires that any tariff reduction negotiated between member countries be
extended to all countries.
a. GATT
b. WTO
c. Foreign Corrupt Practice Act
d. Most Favored Nation principle
e. Tariff and Trade Act
Quotas, embargos, and customs are all measures in which environment?
a. cultural environment
b. social environment
c. economic environment
d. political-legal environment
e. technological environment
In a ______________ organizational design, the various sections all are responsible for
different products but share common resources, such as technology and information.
a. diversified
b. matrix
c. multilevel
d. high-performance
e. multidivisional
In path goal theory of leadership, an example of an environment situational factor that
has an impact on subordinate outcomes would be:
a. Personality
b. task structure
c. participative leaders behavior
d. interest rates
e. job satisfaction
Dominos Pizza operates exclusively in the take-out Pizza industry. Their corporate level
strategy could best be classified as:
a. concentration on a single business
b. related diversification
c. unrelated diversification
d. vertical integration
e. cost leadership
Task identity is the extent to which
a. a worker obtains a feeling of self-esteem from performing a job.
b. a job requires a worker to perform a job from start to finish with a visible outcome.
c. a job is divided into clear, distinct parts that require a variety of skills.
d. a job is redesigned from the perspective of the job holder.
e. a job affects other jobs within the organization.
Conflict management requires an understanding of two factors: (1) whether you have
conflicting or common interests with your adversary, and (2) your stake in the
relationship with your adversary. When you have high stake in the relationship and a
mostly common interests, the recommended strategy is ____________?
a. Avoidance
b. Collaboration
c. Compromise
d. Accommodation
e. Competition
A manager that uses salary increases, promotion, company perks to motivate employees
has which of the following bases of powers?
a. reward power
b. coercive power
c. expert
d. referent power
e. mental power
An organization conducting business in two or more countries is often labeled
__________.
a. multinational corporation
b. global corporation
c. global outsourcing
d. global entity
e. corporate market
During a meeting, employees are reading a report just handed them and taking notes
while listening to their supervisor. Such multitasking represents ________ in the
communication process between sender and receiver.
a. Noise
b. Feedback
c. Encoding
d. medium of transmission
e. channel capacity
Organizations that attempt to manage environmental forces use a ______________
approach.
a. proactive
b. reactive
c. traditional
d. analytical
e. dynamic
__________ is how retrieved information is used.
a. Attention
b. Retention
c. Interpretation
d. Retrieval
e. Response
The global boom has resulted in a __________ economy?
a. market-driven
b. business-driven
c. customer-driven
d. supplier-driven
e. stockholder-driven
Determining who can and cannot be part of the decision making process is covered
under the concept of:
a. empowerment
b. groupthink
c. corporate governance
d. politics
e. distributive justice
A moderate depth intervention that attempts to improve diagnosis, communication,
cooperation, and performance of members and the overall team is called?
a. team building
b. empowerment
c. survey feedback
d. organizational development
e. change management
How do most firms view expenditures for activities demonstrating their social
responsibility?
a. as the price society extracts for the privilege of doing business
b. as an additional tax by the government
c. as a way to make additional profit
d. as the cost of doing business in society
e. as a way to develop a relationship with customers
_____________ statistics are a computed measure of some property of a set of data;
they make possible a statement about the meaning.
a. Descriptive
b. Interpretive
c. Inferential
d. Analytical
e. Delineated
Which of the following aspects of a specific job would be considered during job
analysis?
a. the length of time an employee typically holds this job
b. the level of compensation for employees in this job
c. the most efficient way to perform the job
d. the equipment needed to perform the job
e. the names of employees who perform the job
Empowerment means that
a. decisions are shared equally among all employees.
b. everyone in the organization has equal authority in every issue.
c. managers have less authority over production and quality assessment.
d. production, process control, and quality assessment are part of everyone’s job.
e. employees are told before action is taken concerning production, process control, or
quality evaluation.
Research supports the idea that as strategy changes, which of the following should also
change?
a. customer focus
b. structure
c. hiring and retention
d. organizational development
e. empowerment
___________ is a test, which measures a person’s ability to do the work required.
a. Job knowledge test
b. Psychological test
c. Education test
d. Cognitive Ability test
e. Interest test
An organization’s chain of command defines the
a. degree of power that exists in each level of an organization.
b. formalization of positions in the structure.
c. extent to which empowerment has been built into the organization.
d. responsibilities of each member, from the top to the bottom of the organization.
e. line of authority from highest level executives to the lowest level employees.
One benefit of oral communication is quick interaction between parties.
The individual with a Type A personality is less likely to experience high levels of
stress.
Explain how reinforcement theory is used to increase desirable behavior and to
decrease undesirable behavior.
Procedures help define rules that apply to a specific policy.
Rejecting the product is a possible outcome of inspection.
Cost is the most important factor that managers must weigh when selecting a
communication medium.
Communication is defined as the dissemination of information by a sender to a receiver.
The first step in recruitment is advertising for positions needed.
Research work required much more direction than the work of an assembly line crew.
The resource allocation role decides on the allocation of organizational resources to
accomplish organizational goals.
Factors whose presence prevents dissatisfaction are called hygiene factors.
A customer focused mission statement communicates to customers that the
organization’s concern for customer needs and the organization’s desire to satisfy those
needs.
An organization’s employees are part of the external environment.
All potential investors have the right to see financial information regarding an
organization before investing.
Job rotation is an effective method of increasing job depth for employees in specialized
work environments.
According to the text, future leaders need personal skills, organizational skills, and
leadership skills in addition to technical, conceptual, and human skills.
According to the text, reengineering is a revolutionary change that focuses on an
organization’s processes.
Using a no-fee employment agency is a cost-effective recruitment method for
organizations since job candidates pay for the agency’s services.