All of the following are true statements about Leader-Member Exchange Theory except
___________.
a. leaders divide people into two groups: in-group and out-group.
b. some people at work are more likely than others to be invited to participate in the
decision-making process.
c. some people rarely get the leader’s ear nor do they participate in the governance of
their area, unit or department.
d. Out-group member have more access to the leader than in-group members.
e. In-group members are held in high regard by the leader.
Reducing resistance to change is an important element in successful organizational
change. Allowing a person critical of the change a major role in the change process is
an example of which one of the following methods of reducing resistance to change.
a. Coercion
b. Participation
c. Facilitation
d. Negotiation
e. co-optation
The introduction of a new line of DVD players developed by Sony over the past 5 years
with the goal of increasing their market share in this segment of the industry is an
example of which of the following types of strategic decisions?.
a. entrepreneurial
b. consultation
c. adaptive
d. constructive
e. planning
Which of the following is a nonverbal communication medium?
a. computer printout
b. bulletin board announcement
c. the distance two people stand from each other
d. message recorded on an answering machine
e. video conferencing
The cognitive condition that occurs to an individual in a work organization when the
demands of the role overwhelm the person’s ability to perform the task is called?
a. role conflict
b. role ambiguity
c. role overload
d. role intention
e. role creation
The lesson of the “hot stove rule” is that:
a. a watched pot never boils on a cold stove.
b. if you want to increase your customers warm them up to your ideas.
c. you can”t make bread in a hot stove.
d. avoid making decisions in the heat of the moment.
e. nature is a good teacher; we learn that punishment can be swift, impersonal, intense,
and provide an alternative.
The federal government prohibits employment discrimination based on a person’s race,
color, religion, sex, or national origin through ____________________.
a. Title IX of the Civil Rights Law of 1980.
b. the Economic Opportunity Act of 1972.
c. the Equal Employment Law of 1970.
d. Title VII of the Civil Rights Act of 1964.
e. the Equal Employment Opportunity Commission.
Joan is contemplative and seeks to structure decisions according to preexisting mental
models prior to making a decision. Joan’s decision-making style is best described as:
a. behavioral
b. conceptual
c. directive
d. analytical
e. authoritarian
Which of the following is a medium of transmission?
a. the English language
b. mathematical symbols
c. radio signals
d. an image in a person’s mind
e. all of the above
Resistance to change is a common human condition and can come from many sources.
People become use to routines, patterns, and the familiar comfort of sameness. This
form of resistance is known as __________?
a. self interest
b. habit
c. fear
d. peer pressure
e. bureaucratic inertia
A health organization that sponsors television spots against teenage smoking occupies
which position in the communication process?
a. Transmitter
b. Message
c. Decoder
d. Medium
e. Sender
Information is exchanged between persons on the same organizational level through
___________ communication.
a. lateral
b. upward
c. horizontal
d. downward
e. parallel
__________ control involves monitoring ongoing operations to make sure objectives
are pursued.
a. Continuous
b. Total
c. Permanent
d. Concurrent
e. Convergent
Which management theory is based on rules and prescriptions?
a. classical theory
b. behavioral theory
c. decision theory
d. systems theory
e. contingency theory
Which of the following accompanies the position and is not a personal attribute of the
individual?
a. personality
b. authority
c. persuasion
d. power
e. charisma
In striving to make product quality a main issue, Japanese organizations rejected
a. low job specialization.
b. scientific management identified with Taylor.
c. craftsmanship.
d. quality circles.
e. high productivity.
Which of the following is a central concept in equity theory?
a. expectancy
b. fairness and equilibrium
c. hard work and equilibrium
d. power and social control
e. performance evaluation.
When selecting employees, an organization is allowed by law to ask
a. if an applicant is a U.S. citizen.
b. how old the applicant is.
c. whether or not the applicant has ever been arrested.
d. what religion the applicant practices.
e. what the applicant’s national origin is.
Which of the following is a contingency described in the text?
a. technology
b. structure
c. environment
d. all of the answers are correct
e. none of the answers are correct
Two or more people who are assigned a job by their manager that requires their ongoing
mutual interaction to achieve a goal or goals are called a: _______?
a. informal group
b. work group
c. friendship group
d. team
e. interest group
The major criticism of the systems approach is that ________?
a. people are often overlooked
b. more emphasis should be placed on technology
c. it prescribes too many interventions
d. it is too abstract
e. it only focuses on outcomes
The Civil Rights Act of 1991 provides for all of the following EXCEPT
a. compensation for employees who win discrimination cases.
b. jury deliberation in discrimination cases.
c. repeal of earlier civil rights legislation.
d. punitive damages for employees who win discrimination cases.
e. requirement that employers show practices to be necessary and job-related.
All of the follow, EXCEPT which one, contributes to the control of financial resources?
a. current ratio
b. acid-test ratio
c. average collection period
d. inventory buildup
e. inventory turnover
Through ____________, receivers screen out information that is inconsistent with their
beliefs.
a. frame of reference
b. message distortion
c. selective perception
d. source credibility
e. resistance to change
Examining an employee’s pay relative to that of employees in similar jobs in other
organizations is called the
a. competitive-pay decision.
b. pay-structure decision.
c. individual pay determination.
d. comparative-pay determination.
e. pay-level decision.
Memos, meetings, production schedules, and reward systems are examples of which
part of the communication process?
a. medium of transmission.
b. Sender
c. Message
d. Feedback
e. Source
A human resource manager would use action plans to
a. analyze effects of economic, social, political, and technological forces in the
environment.
b. outline the monitoring system used to determine how well human resource goals are
met.
c. identify future requirements for employees based on skill mix and external labor
supply.
d. list the skills, abilities, and knowledge that exist in the organization.
e. specify activities needed for recruitment, selection, training, promotion, development,
and compensation.
The ___________is a summary of an organization’s financial performance over a given
time period.
a. profitability analysis
b. resource report
c. capital budget
d. balance sheet
e. income statement
Quality control is focused on the __________ as the source for service errors.
a. worker
b. system
c. statistics
d. management
e. line supervisor
A planning decision is
a. an inventive decision about the nature of the product or the future of the organization.
b. an orderly approach to reduce uncertainty related to growth, uniqueness, and
efficiency.
c. not considered to be a strategic decision.
d. a reaction to environmental situations.
e. the same as an adaptive decision.
In a systems model of group effectiveness, context includes:
a. structure, strategies, rewards, and leadership.
b. influence, development, and decision-making.
c. efficiency, satisfaction, goal attainment.
d. cohesiveness, conformity, norms
e. role ambiguity, role conflict, and role overload.
The ______________ is useful in recruitment and selection because it identifies the
characteristics the job holder should possess.
a. job range
b. job specification
c. job specialization
d. job depth
e. job design
Setting policies is part of the __________ function.
a. Production
b. Control
c. Directing
d. Organizing
e. Planning
The activities involved in transforming knowledge into usable, physical realities
comprise technological
a. systems.
b. function.
c. environment.
d. innovation.
e. adaptation.
To evaluating its communication effectiveness, an organization would conduct a
communication audit.
A non-programmed decision is novel, unique, or unstructured.
Deciding how many salespeople to employ for each geographical territory is part of the
process of organizing.
Departmentalization is used to a greater extent in large organizations than in small ones.
A core competence is a unique strength that allows a company to achieve superior
efficiency, quality, innovation, or customer responsiveness.
An organization’s community consists of private citizens plus government and other
public or regulatory agencies.
A joint alliance occurs when two firms combine their resources in a partnership that
results in a new business venture.
Self-leadership is not always accepted by followers because of fear.
In the communication process, the receiver typically decodes the exact meaning that the
sender encoded.
Goal-oriented behavioral style consists of behaviors such as setting goals.
Persuasion is used to create a deep-rooted behavioral change.
Smoothing is a method of maintaining continuous production to manage environmental
uncertainty.
Complex language and misleading terminology can be considered noise.
It is illegal to ask a job candidate to show a birth certificate during the screening
process.
Vacation is included in compensation packages as a direct form of compensation.