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Management Chapter 1 1 The higher the customer participation in service processes, the more certainty a firm has with respect to service time and capacity
Name: Class: Date: chapter 1 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. A process invariably resides within a department or traditional management function. a. True b. False 2. Preproduction services […]
Management Chapter 1 Homework The first chapter introduces students to the basic concepts of operations management and value chains in both goods-producing and service-providing organizations
1 Instructor’s Manual/Solutions Manual – OSCM2e – Collier/Evans – C1 Operations Management and Value Chains The first chapter introduces students to the basic concepts of operations management and value chains in both goods-producing and service-providing organizations. We explain the importance […]
Management Chapter 1 Homework The objective of this type of question is for the student to describe what they know and you, the instructor, help put it into the OM framework or context
19 • sourcing decisions (Procter & Gamble, Nike, Victoria Secrets) 39. Select one of the OM challenges and investigate it in more detail. Prepare a 5–10-minute presentation on what you found. Students should choose one of the following and identify […]
Management Chapter 10 1 Harlose Suits owns more equipment than required for manufacturing goods during periods of regular demand in order to tackle sudden demand surges
Name: Class: Date: chapter 10 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. In the Theory of Constraints, constraints determine the throughput of a facility. a. True b. False 2. Long-term […]
Management Chapter 11 1 Flow time depends not only on the actual time to perform the tasks required, but also on how many other entities are in the work-in-process stage
Name: Class: Date: chapter 11 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. The philosophy and principles of the TOC are valuable in understanding demand and capacity management. a. True b. […]
Management Chapter 12 1 In the context of using technology to manage inventories, radio-frequency identification (RFID) chips offer an accuracy of less than 70 percent
Name: Class: Date: chapter 12 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Single-period inventory models are used in situations involving items that can be carried in inventory and sold in […]
Management Chapter 12 Homework High levels of inventory can represent a significant investment and tie up capital that can be used more productively elsewhere
Instructor’s Manual – OMSC2 – Collier/Evans – C12 Managing Inventories in Supply Chains This chapter introduces students to basic inventory models and concepts. This includes understanding types of inventories, key decisions, and costs; major characteristics that impact inventory decisions; ABC […]
Management Chapter 12 Homework The ABC analysis using the Excel ABC template available in MindTap is as follows. Students have two ways to handle the three critical inventory items
54 R Q Average cost/day (averaged over 20 replications) 6 16 $12.08 6 17 $13.56 So a reorder point of 7 and reorder quantity of 18 seems to provide the lowest average cost. Teaching Note: Margate Hospital Overview The objective […]
Management Chapter 12 Homework The Greyhound Company is considering changing its current inventory-control system for electronic picture frames
41 = 326.6 b. Now assume that eight percent of the chemical is not used and disposed of, with a disposal cost of $0.75/lb. Find the EOQ and total cost when disposal costs are incorporated into the model. (Hint: Add […]
Management Chapter 12 Homework you decide to improve the current ordering methods used for items which are stocked in the maternity ward
21 e. If you change to a fixed period system (FPS) and all other information remains the same, what is the review period (T)? Using Equation 12.13, T = Q/D = 147/650 = 0.22615 years or (0.22615)(52) = 11.76 weeks […]
Management Chapter 13 1 Cash-to-cash conversion cycle is the average time to convert a dollar spent to acquire raw materials into a dollar collected for a finished good
Name: Class: Date: chapter 13 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Cash-to-cash conversion cycle is the average time to convert a dollar spent to acquire raw materials into a […]
Management Chapter 13 Homework As an operations management consultant, you have been asked to evaluate a furniture manufacturer’s cash-to-cash conversion
Procurement costs = P*D = $9.48*300,000 units= $2,844,000 Management oversight cost = O*D = $0.25*300,000 units = $75,000 37. Consider the following performance data in for Modular Computers, Inc (MCI). Sales = $34 million, cost of goods sold = $30 […]
Management Chapter 13 Homework Risks in domestic supply chains are often minimal; however, risks in global supply chains are much greater
Instructor’s Manual – OMSC2 – Collier/Evans – C13 Supply Chain Management and Logistics Chapter 13 focuses on basic concepts and methods of supply chain management, sourcing and purchasing, logistics, transportation, sustainable supply chains, reverse logistics, supply chain Questions and problems […]
Management Chapter 14 1 Resource management for most service-providing organizations generally requires as many intermediate levels of planning as it does for manufacturing
Name: Class: Date: chapter 14 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Enterprise resource planning (ERP) systems integrate all aspects of a business into a unified information system. a. True […]
Management Chapter 15 1 Customized scheduling spreadsheets use readily available software such as Microsoft Excel, but may be rather expensive to develop
Name: Class: Date: chapter 15 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Different industries use different software packages for scheduling because every industry has different problem structures. a. True b. […]
Management Chapter 15 Homework The main advantage of part-time employees is to help minimize cost. Other advantages include flexibility, screen and on-the-job training
Instructor’s Manual – OMSC2 – Collier/Evans – C15 Operations Scheduling and Sequencing This chapter introduces students to scheduling and sequencing and describes approaches for staff scheduling, sequencing on as single processor, two-resource sequencing problems, dispatching, using Gantt charts to monitor […]
Management Chapter 15 Homework There is little difference in these sequences since each has 4 jobs that are late. The EDD sequence minimizes the maximum lateness
21 37. The minimum number of part-time employees needed at a quick service restaurant for each two-hour block is shown in the following table: 22 Let X1 through X7 be the number of employees assigned to a four-hour shift beginning […]
Management Chapter 15 Homework You might begin class by asking the students if they have experienced service upsets and long waits due to poor capacity or staffing decision
35 47. In this chapter, we noted that the EDD rule minimizes the maximum job tardiness and maximum lateness while the SPT rule minimizes the average flowtime. However, neither of these rules minimize the average lateness or average tardiness. Use […]
Management Chapter 16 1 The International Organization for Standardization (ISO) is a specialized agency for standardization. The term, ISO, is a scientific term that means equal
Name: Class: Date: chapter 16 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. The cost of quality refers specifically to the costs associated with avoiding poor quality or those incurred as […]
Management Chapter 16 Homework A process focus ensures that organizations understand the interdependency among inputs, processes
Instructor’s Manual – OMSC2 – Collier/Evans – C16 Quality Management This chapter introduces students to quality management, leaders in the quality management movement, the GAP Model, , IOS 9000 quality standards, philosophy and methods of Six Sigma, DMAIC, cost of […]
Management Chapter 16 Homework Classify the cost elements shown below for the Impressive Printing Company into the proper quality cost categories and find the total
opportunities (epmo) does this represent? How does this compare with the error rate for Nighthawk—better or worse? 5.73 per 1,000 passengers is equivalent to 57.30 per 10,000 passengers if each passenger only had one bag. However, customers may have different […]
Management Chapter 16 Homework The customer is responsible to tip properly, add the bill and tip correctly, write legibly, retain the second receipt, and drink alcohol responsibility
1. What are the problems facing the hospital’s dietary food service? Problems/symptoms include: lack of a quality culture and attitude, wrong food to patient, 2. What is the cost to the hospital of a minor versus major service upset or […]
Management Chapter 17 1 In the context of quality control practices in manufacturing, if supplier documentation is done properly, incoming inspection can be completely eliminated
Name: Class: Date: chapter 17 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Keeping special cause variation from occurring is the essence of statistical quality control. a. True b. False 2. […]
Management Chapter 17 Homework The case describes an automobile tire manufacturer that uses statistical process control to monitor the product quality of the tires the produce
by hand using the formulas in the chapter. If any special causes are identified, remove them from the data and construct a revised control chart. Use Equations 17.4 -= 17.6. On average, this insurance claim process generates 2.4% errors. Portions […]
Management Chapter 18 1 Lean Six Sigma focuses on real dollar savings and has the ability to make significant financial impacts on an organization
Name: Class: Date: chapter 18 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Lean Six Sigma focuses on real dollar savings and has the ability to make significant financial impacts on […]
Management Chapter 18 Homework Due to rapid changes in technology, a telecommunications manufacturer decides to produce a router using just-in-time methods
31. Research and write a short paper on the impact of global supply chains on JIT. Use Exhibit 18.5 to focus student attention. You can ask the students “How do each of these JIT characteristics and best practices work when […]
Management Chapter 18 Homework Sort refers to ensuring that each item in a workplace is in its proper place or identified as unnecessary and removed
Instructor’s Manual – OMSC2 – Collier/Evans – C18 Lean Operating Systems This chapter introduces students to concepts of lean, including the principles of lean operating systems, types of waste they address, lean tools and approaches, Lean Six Sigma, application of […]
Management Chapter 19 1 A key assumption with crashing is that the time can be reduced to any proportion of the crash time at a proportional increase in cost
Name: Class: Date: chapter 19 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. The Critical Path Method (CPM) allows us to investigate the effects of uncertainty of activity times on the […]
Management Chapter 19 Homework Normal time is the usual time required to perform an activity; crash time is the time an activity can be completed after adding additional resources
1 Instructor’s Manual – OMSC2 – Collier/Evans – C19 Project Management Chapter 19 – Teaching Note Overview This chapter introduces students to project management, including the key issues associated with managing projects, the Critical Path Method (CPM), time-cost trade-off decisions, […]
Management Chapter 19 Homework Two international banks are integrating two financial processing software systems as a result of their merger. Preliminary analysis and interviews
21 Activity Immediate Predecessor Time (days) Earliest Start Earliest Finish Latest Start Latest Finish Slack A — 4 0 4 0 4 0 B A 2 4 6 4 6 0 C A 6 4 10 9 15 7 D […]
Management Chapter 19 Homework University Medical Center needs to move from its existing facility to a new and larger facility five miles away from its current location
38 Activity Immediate Predecessor Time (days) Earliest Start Earliest Finish Latest Start Latest Finish Slack A — 2 0 2 0 2 0 B A 4 2 6 2 6 0 C A 2 2 4 6 8 4 D […]
Management Chapter 2 1 Actionable performance measures should be meaningful to a company’s management and should provide the basis for decisions at the strategic level in an organization
Name: Class: Date: chapter 2 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Actionable measures are not bound by time. a. True b. False 2. Performance measures should support customer requirements. […]
Management Chapter 2 Homework Rapido Burrito requires students to evaluate customer feedback in a quick service restaurant using basic statistics and graphs
1 Instructor’s Manual – OMSC2 – Collier/Evans – C2 Measuring Performance in Operations and Value Chains This chapter introduces students to the basic concepts performance measurement in both goods- producing and service-providing value chains. We describe different types of measures […]
Management Chapter 2 Homework The VLC spreadsheet template may be used using a trial and error approach. A more accurate approach is to use Excel’s Goal Seek tool
21 There also appears to be a positive relationship between Percent Solved the First Time and Customer Satisfaction. 60% 70% 80% 90% 60% 65% 70% 75% 80% 85% 90% 95% Customer Satisfaction Percent Solved First Time 46. Use the Excel […]
Management Chapter 3 1 For firms that adopt innovation as a core component of their strategy, price, not product performance, is the major selling feature
Name: Class: Date: chapter 3 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. For firms that adopt innovation as a core component of their strategy, price, not product performance, is the […]
Management Chapter 3 Homework Innovation is the discovery and practical application or commercialization of a device, method, or idea that differs from existing norms
1 Instructor’s Manual – OMSC2 – Collier/Evans – C3 Operations Strategy This chapter introduces students to operations strategy. We explain how organizations seek to Questions are provided in two categories: 1. Review questions 2. Discussion questions and experiential activities There […]
Management Chapter 3 Homework The company managers may think if Cincinnati can’t execute a well-run conference than how will my company do in this environment
18 Mission: To present the Cincinnati area as one of the world’s favorite business centers. Strategy: Be the first place that businesses in the region go for solutions to the competitive challenges of growth. You must help the students “see” […]
Management Chapter 4 1 The fixed costs of WeBuy&Sell.com, an e-commerce website, make up about 90 percent of the total costs incurred by the company
Name: Class: Date: chapter 4 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. Low scalability implies that serving additional customers requires low incremental variable costs. a. True b. False 2. Scalability […]
Management Chapter 4 Homework High scalability is the capability to serve additional customers at zero or extremely low incremental costs
1 Instructor’s Manual – OMSC2 – Collier/Evans – C4 Technology and Operations Management This chapter introduces students to technology in both goods-producing and service-providing value chains. We describe different types of technology and their roles in manufacturing and service operations, […]
Management Chapter 4 Homework This is a difficult decision because of the uncertainty in the volume. The wrong decision can lead to significant lost profit opportunity
21 Option 1 Spend $10,000 for online marketing and increase sales 20% to 9,840 boxes (1.2*8,200) Fixed costs increase by $10,000. Option 2 Spend $10,000 and reduce variable cost by 10% to $8.892 per box Fixed costs increase by $10,000. […]
Management Chapter 5 1 Customer contact is measured by the percentage of time the customer must be in the service-delivery system relative to the total time it takes to provide the service
Name: Class: Date: chapter 5 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. An Energy Star dishwasher results in increased release of carbon dioxide to the air. a. True b. False […]
Management Chapter 5 Homework Service process design is the activity of developing an efficient sequence of activities to satisfy both internal and external customers
1 Instructor’s Manual – OMSC2 – Collier/Evans – C5 Goods and Service Design Chapter 5 introduces students to goods and service design. Key topics covered include prototype testing, house of quality, Taguchi designs and loss function, reliability, design for Questions […]
Management Chapter 5 Homework The case describes a real service guarantee initiative and the student must decide if it was successful or not
21 47. A mortgage loan approval process consists of three steps in series performed by clerks A, B, and C. Errors are often made, and a study found that clerks A and B had an average reliability of only 0.85, […]
Management Chapter 5 Homework We suggest that you examine the break-even analysis solutions and see if this assignment is appropriate for your students
34 • technology and information support systems; and • organizational structure. Integrating these elements is necessary to design a service that provides value to customers and can create a competitive advantage. A poor choice on any one of these components, […]
Management Chapter 6 1 The center-of-gravity method increases the weighted distance between the facility to be located and its supply and demand points
Name: Class: Date: chapter 6 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. The center-of-gravity method increases the weighted distance between the facility to be located and its supply and demand […]
Management Chapter 6 Homework Blockchain is a distributed database network that holds records of digital data and events in a way that makes them tamper-resistant
1 Instructor’s Manual – OMSC2 – Collier/Evans – C6 Supply Chain Design Chapter 6 introduces students to supply chain design. Topics covered include global supply chains, supply chain design decisions and the impact of blockchain technology, outsourcing and offshoring decisions, […]
Management Chapter 6 Homework For belt Corporation has a one-year contract to supply motors for all refrigerators produced by the Ice Age Corporation
21 41. Cunningham Products is evaluating five possible locations to build a distribution center. Data estimated from the accounting department are provided below. The annual production is estimated to be 30,000 units. a. Use the Location Analysis Excel template to […]
Management Chapter 7 1 The most appropriate match between type of product and type of process occurs as one moves away from the diagonal in the product-process matrix
Name: Class: Date: chapter 7 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. All processes and functional areas participate in the reengineering efforts of a firm. a. True b. False 2. […]
Management Chapter 7 Homework An automated car wash called Jet Express outside a large Texas city on the beltway is deciding whether to build and install
a. What is the break-even quantity between these two processes? The first process we’ll call Process A and the second Process B. Using Equations (C.1) and (C.7) in Supplement C, we have Total cost (TC) = Fixed cost (FC) + […]
Management Chapter 7 Homework Standard goods are made in anticipation of customer demand and stocked in inventory, and therefore, are usually readily available
Instructor’s Manual – OMSC2 – Collier/Evans – C7 Process Selection, Design, and Improvement This chapter introduces students to four types of processes used to produce goods and services – continuous flow, flow shop, job shop, and project – the product-process […]
Management Chapter 8 1 A Gallup study showed that there is no significant difference found in the productivities among workers who are allowed to personalize their workplaces and those who are not
Name: Class: Date: chapter 8 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. A Gallup study showed that there is no significant difference found in the productivities among workers who are […]
Management Chapter 8 Homework Flow-blocking delay occurs when a work center completes a unit but cannot release it because the in-process storage at the next stage is full
1 Instructor’s Manual – OMSC2 – Collier/Evans – C8 Facility and Work Design Chapter 8 introduces students to four different types of facility layouts – product, process, cellular, and fixed position – that are used in goods-producing and service-providing No […]
Management Chapter 8 Homework The assembly line balance efficiency is rather low. Unit costs would also be high with this balance because we need seven workstations instead of
19 Longest task time first rule: Station Tasks Total time Idle Time 1 B,A,C,D 1.5 0.0 40. For the assembly line described in problem 39, how would the line be balanced by choosing the assignable task having the shortest task […]
Management Chapter 9 1 In the context of a fairly stable time series with relatively little random variability, which of the following statements is true of single exponential smoothing
Name: Class: Date: chapter 9 Copyright Cengage Learning. Powered by Cognero. Page 1 Indicate whether the statement is true or false. 1. In the context of causal forecasting models with multiple regression, an R-squared (R2) value of 0.70 means that […]
Management Chapter 9 Homework The number of data values to be included in the moving average is often based on managerial insight and judgment
1 Instructor’s Manual – OMSC2 – Collier/Evans – C9 Forecasting and Demand Planning This chapter introduces students to forecasting and demand planning concepts. We discuss the importance of forecasting, explain basic concepts of forecasting and time series, apply simple moving […]
Management Chapter 9 Homework The president of a small manufacturing firm is concerned about the continual growth in manufacturing costs in the past several years
39 b. Develop a linear regression model using Excel and compute a forecast for June, July, and August. c. Compare these results and explain the implications of the regression model. The regression trend line is flat with a slope of […]
Management Chapter 9 Homework This occurs because we have a linear trend, and the instructor should point out that moving average
21 The best single exponential smoothing model is with = 0.4. 35. For the coffee maker sales data in problem 33, use the Exponential Smoothing Excel template with = 0.2 to compute the exponential smoothing forecasts for February […]