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Lussier, Human Resources Management 3e SAGE Publishing, 2019 A. labor B. human resource C. staff D. line 54. At the Acme Global Corporation, the human resources department provides training to help line managers understand how to avoid inadvertently acting in […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 1: The New Human Resource Management Process 1. Experts say that managers need to improve both effectiveness (a function of getting the job done whenever and however it must […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 1: The New Human Resource Management Process Answers to Applying the Concept Exercises Applying the Concept 1-1: HRM Past and Present View Identify each statement as being a present […]

Case Notes Case 1-1 Summary At Zynga, a very strict and rigid control system was utilized that focused on the bottom line over employee health, welfare, and satisfaction. Zynga, known for FarmVille and CityVille, employed a CEO, Mark Pincus, who […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 1: The New Human Resource Management Process Learning Objectives 1-1 Identify the difference between the traditional view of human resource management (HRM) and the present view. […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 1: The New Human Resource Management Process Test Bank Multiple Choice 1. In an annual report, the CEO of Acme Global emphasizes the importance of the people who work for Acme […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 50. Melissa called Genavive into her office to asked Genavive for an update on how the union organizing activities were going. It appears that Melissa violated which of the NLRB’s NO TIPS […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 10: Employee and Labor Relations Test Bank Multiple Choice 1. ______ is simply faith in the character and actions of another. A. Trust B. Feedback C. Active listening D. Communication 2. […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 10: Employee and Labor Relations Learning Objectives After studying this chapter, you should be able to do the following: 10–1 Discuss the value of trust and […]

Case 10-1 Summary Sandy Clark has been an employee of the Healthy Meals Company for the past 10 years with an excellent work record and no complaints about her work performance. Her job responsibilities had recently changed, and she was […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 10: Employee and Labor Relations Answers to Applying the Concept Exercises Applying the Concept 10-1: Communications Identify whether each strategy listed below is an effective or ineffective aid to […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 10: Employee and Labor Relations 1. The five conflict management styles include avoiding, accommodating, forcing, negotiating, and collaborating. Think of a recent conflict you have been involved in and […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 54. ______ legislation has been proposed as a solution to the problem of persistent gender inequity in pay. A. Expectancy theory B. Pay structure C. Comparable worth D. Equity theory 55. According […]

Case 11-1 Summary Costco, the nation’s largest wholesale club operator, serves more than 71 million members in 44 U.S. States and additional countries. About 3,700 products are offered of all different genres in addition to products and services. Costco looks […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 11: Compensation Management Learning Objectives After studying this chapter, you should be able to do the following: 11–2 Identify the seven basic issues that make up […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 11: Compensation Management Answers to Applying the Concept Exercises Applying the Concept 11-1: Types of Compensation Review the types of compensation and then write the letter corresponding to each […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 11: Compensation Management 1. The concept of comparable worth holds that if we can compare your job with that of another person and they are similar, we should pay […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 11: Compensation Management Test Bank Multiple Choice 1. ______ is the total of an employee’s pay and benefits. A. Expectancy B. Compensation C. Equity D. Salary 2. ______ is now the […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 12: Incentive Pay Test Bank Multiple Choice 1. ______ allow managers to vary the reward given employees based on the individual (or group) effort put into the work process. A. Incentives […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 12: Incentive Pay Answers to Applying the Concept Exercises Applying the Concept 12-1: Individual Incentives Identify each statement by placing the letter of its advantage or disadvantage on the […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 12: Incentive Pay Learning Objectives After studying this chapter, you should be able to do the following: 12–2 Identify the advantages and disadvantages of both individual […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 12: Incentive Pay 1. Pay and incentive programs are being used both for knowledge workers and in nonknowledge worker occupations. In every industry—from restaurants to construction and low-tech manufacturing— […]

Case 12-1 Summary Best Buy is one of the largest consumer electronics retailer in the world. Their organizational strategy has been to increase store revenues by focusing on providing customers product knowledge and services over direct sales. This includes not […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 51. In Step 1 of the Giving Praise Model, the employee being praised is ______. A. given an explanation of what they did right and why it was important B. told exactly […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 13: Employee Benefits Test Bank Multiple Choice 1. While most employees take a job because of the advertised level of pay, many stay with a job because of the ______ associated […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 B. Preferred provider organizations C. Health maintenance organizations D. Unemployment insurers 54. ______ act like health maintenance organizations in that they prefer that you have a primary care physician within their medical […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 13: Employee Benefits Answers to Applying the Concept Exercises Applying the Concept 13-1: Statutory Benefit Laws Place the letter of the relevant statutory benefit law on the line next […]

Case 13-1 Summary This case discusses how benefits and perks have become the competitive edge in employee recruitment. About 57% of people report benefits and perks as among their top consideration before accepting a job, and four of five people […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 13: Employee Benefits Learning Objectives After studying this chapter, you should be able to do the following: 13–2 Identify and summarize the major components of OASDI […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 13: Employee Benefits 1. Major voluntary benefits include paid time off, group health insurance, retirement plans, other insurance coverage, and employee services. Which of these benefits are most important […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 14: Workplace Safety, Health, and Security Test Bank Multiple Choice 1. To help protect employees, the ______ requires employers to pursue workplace safety. A. Social Security B. Affordable Care Act C. […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 14: Workplace Safety, Health, and Security 1. In analyzing the needs of the workforce, work–life balance is high on the list of issues facing both employers and employees. Balance […]

Case 14-1 Summary This case study provides an overview of Bill, a successful employee in the newspaper industry that has begun experiencing a significant amount of stress in his position. Bill has managed to stay relevant even though the industry […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 14: Workplace Safety, Health, and Security Learning Objectives After studying this chapter, you should be able to do the following: 14–2 Briefly discuss EAPs, EWPs, and […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 14: Workplace Safety, Health, and Security Answers to Applying the Concept Exercises Applying the Concept 14-1: Employer Rights and Responsibilities Under OSHA Respond yes or no to each question […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 SHRM: Workplace Health, Safety and Security 53. Cinthya enjoys competition and always plays to win. When she has to wait, she tends to get irritated. It is likely that Cinthya has a […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 52. ______ is the concept that organizations have a duty to all societal stakeholders to operate in a manner that takes each of their needs into account. A. Corporate social responsibility B. […]

Case 15-1 Summary In 2016, the average CEO made $13.1 million a year, 347 times more than the average U.S. worker, who made $37,642. The AFL-CIO noted this as a growing income equality to show the slow U.S. wage growth […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility 1. Several common ethical approaches, or guidelines, exist to help you make ethical choices including the golden rule, the four-way test, and […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility Answers to Applying the Concept Exercises Applying the Concept 15-1: Level of Moral Development Place the letter of the level of moral […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility Learning Objectives After studying this chapter, you should be able to do the following: 15–2 Briefly discuss each of […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility Test Bank Multiple Choice 1. Many companies seek integrity in job applicants and even test for ______. A. accountability B. ethics C. authority D. […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 16: Global Issues for Human Resource Managers Test Bank Multiple Choice 1. The term ______ of markets refers to the buying and selling of goods and services worldwide. A. globalization B. […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 52. ______ is the process of closing operations in other countries and bringing work back to the home country. A. Outshoring B. Onshoring C. Insourcing D. Outsourcing Ans: B Learning Objective: 16-3: […]

Case 16-1 Summary Sand by Saya is a New York based brand that sells flip-flops in nine countries and online. The business employs two full-time employees and two part-time employees. The CEO, Sayaka Fukuda, directs every aspect of the business, […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 16: Global Issues for Human Resource Managers Answers to Applying the Concept Exercises Applying the Concept 16-1: Stages in Corporate Globalization Place the letter of the state of corporate […]

Lecture Notes Lussier, Human Resource Management, Third Edition 16–1 Identify and discuss the reasons for increasing business globalization and the stages through which companies move from local to global operations. 16–2 Identify and discuss the five dimensions of Hofstede’s model […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 16: Global Issues for Human Resource Managers 1. The world appears to be moving more toward protectionist trade policies. While companies may retrench some jobs back to their home […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 2: Strategy-Driven Human Resource Management Test Bank Multiple Choice 1. ______ planning is about planning for the long-term future; to be successful, you need to plan using goals and measurable standards. […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 2: Strategy-Driven Human Resource Management Answers to Applying the Concept Exercises Applying the Concept 2-1: The External Environment Read each statement and write in the letter corresponding to the […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 2: Strategy-Driven Human Resource Management 1. The three major strategic questions to analyze what kind of strategic plan is needed in an organization are listed below. Which of these […]

Case 2-1 Summary Catalya Hats is a large hat company with a global presence that spends time handcrafting hats using a specialized material, toquilla straw fiber, which must be woven by hand. Catalya earned notoriety from being a popular clothing […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes I. Chapter 2: Strategy-Driven Human Resource Management A. Learning Objectives After studying this chapter, you should be able to do the following: 2-2 Discuss how having a […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 55. Acme Global prefers to concentrate decision-making at the top of the organizational chart. This allows the company to focus on hiring good decision makers in only a few jobs. This would […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 3: The Legal Environment and Diversity Management Test Bank Multiple Choice 1. ______ is the act of making distinctions or choosing one thing over another; in human resources, it is making […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 51. ______ is a notice from the EEOC, issued if it elects not to prosecute an individual discrimination complaint within the agency, that gives the recipient the right to go directly to […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 3: The Legal Environment and Diversity Management 1. The OUCH test is a rule of thumb you should use whenever you are contemplating any employment action. Think of a […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 3: The Legal Environment and Diversity Management Answers to Applying the Concept Exercises Applying the Concept 3-1: BFOQ State if each of the following would or wouldn’t meet the […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 3: The Legal Environment and Diversity Management Learning Objectives After studying this chapter, you should be able to do the following: 3-2 Identify the major equal […]

Case 3-1 Summary Uber offers a transportation service at your fingertips outside of public transportation and bus services. In doing so, Uber offers a nontraditional organizational structure, where customers use smartphones to connect with drivers who use their own cars, […]

Case 4-1 Summary As one of the world’s largest and most well-known companies, Walmart is constantly using strategic HR functions to improve performance. The company uses job analysis through interviews and direct observation, which allows HR to establish expectable job […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting Answers to Applying the Concept Exercises Applying the Concept 4-1: Job Analysis Methods Review the following job analysis methods and […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 4: Matching Employees with Jobs Learning Objectives After studying this chapter, you should be able to do the following: 4-2 Discuss the reason for job analysis, […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting 1. The main outcomes of the job analysis process are the job description and the job specification. Describe the major […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting Test bank Multiple Choice 1. Workers who are mismatched to a job tend to have low job ______, leading to absenteeism, higher […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 52. In motivational job design, ______ work teams are assigned a number of tasks by a manager, and the team in turn gives specific assignments to members and is responsible for rotating […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 C. specific recruits D. self-selected recruits 53. ______ is probably the most obvious constraint on recruiting. A. Communication B. Money C. Distance D. Benefits Ans: B Learning Objective: 5-4: Identify and briefly […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 5: Recruiting Job Candidates 1. Recruiters are beginning to heavily use Artificial Intelligence (AI) and other smart technology recruiting tools in their jobs. One of the major selling points […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 5: Recruiting Job Candidates Learning Objectives After studying this chapter, you should be able to do the following: 5-2 Briefly discuss the main items we need […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 5: Recruiting Job Candidates Answers to Applying the Concept Exercises Applying the Concept 5-1: Internal Recruiting Review the following list of recruitment methods and then write the letter corresponding […]

Case 5-1 Summary A midsized local printing company, Hartson Printing Services, served a targeted region in the United States and was managed by a husband and wife team. As the company grew, the couple, Angie and Joe Hartson, decided to […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 5: Recruiting Job Candidates Test Bank Multiple Choice 1. The main goal of the recruiting process is to ______. A. hire the best candidate for the job B. create a “reasonable […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 6: Selecting New Employees 1. The three primary types of interviews are the unstructured interview, in which the interviewer has no preplanned questions or topics; the semistructured interview, where […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 6: Selecting New Employees Learning Objectives After studying this chapter, you should be able to do the following: 6-2 Identify the three main types of “fit” […]

Case 6-1 Summary A popular jewelry brand, Links of London, advertised a position for an Assistant Store Manager of their New York location. An applicant named Krissy decided to apply for the vacancy based on her credentials, experiences, and how […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 6: Selecting New Employees Answers to Applying the Concept Exercises Applying the Concept 6-1: Validity and Reliability Write the letter corresponding to each of the following before the situation […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 D. spatial aptitude 54. Alexander requires all applicants for jobs on the loading dock to demonstrate their proficiency in using tools such as the hand truck. Alexander is giving his applicants a(n) […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 6: Selecting New Employees Test Bank Multiple Choice 1. ______ is the process of choosing the best-qualified applicant who was recruited for a given job. A. Simulation B. Selection C. Negligent […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 7: Learning and Development 1. The three common learning theories are classical conditioning, operant conditioning, and social learning theory. If an employer were looking to shape your behavior, as […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 7: Learning and Development Learning Objectives After studying this chapter, you should be able to do the following: 7-2 Briefly discuss the steps in the training […]

Case 7-1 Summary Nestlé is known as the world leader in terms of food and drink sales, and also in coffee sales. It they are one of the top bottled water makers, frozen pizza makers, and a leader in pet […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 7: Learning and Development Answers to Applying the Concept Exercises Applying the Concept 7-1: Learning Theories Review the three learning theories below and write the letter corresponding to each […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 7: Learning and Development Test Bank Multiple Choice 1. Offering training and development to employees generally ______ expensive turnover. A. negates B. increases C. decreases D. remediates 2. ______ identifies the […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 52. ______ learning is a process in which the student can sign in to the training site at any point in time and materials are available for their studies. The instructor may […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 8: Performance Management and Appraisal Test Bank Multiple Choice 1. ______ is the process of identifying, measuring, managing, and developing the performance of the human resources in an organization. A. Critical […]

Case 8-1 Summary Jelly Belly is a company that believes in a fun work environment for employees, in addition to superior customer service and a reliable product line. Jelly Belly also believes in a commitment to a code of conduct […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 8: Performance Management and Appraisal Learning Objectives After studying this chapter, you should be able to do the following: 8-2 List and briefly discuss the purposes […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 8: Performance Management and Appraisal 1. What factors do you believe lead to a successful performance appraisal? In your own experience, can you describe a positive performance appraisal process […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 8: Performance Management and Appraisal Answers to Applying the Concept Exercises Applying the Concept 8-1: Measurement Accuracy Before each of the situation descriptions below, write the letter corresponding to […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 51. One of the basic methods of adjusting ______ evaluations is by comparing the individuals being evaluated and identifying the ratios of negative and positive comments. A. customer B. peer C. supervisor […]

Lecture Notes Lussier, Human Resource Management, Third Edition SAGE Publishing, 2018 Lecture Notes Chapter 9: Rights and Employee Management Learning Objectives After studying this chapter, you should be able to do the following: 9-2 Identify the rights that management has […]

Case 9-1 Summary Nancy Chandler is a sales representative for the DEG Corporation, which is an online textbook sales company. The company has an e-mail policy which states that the e-mail and communication system is to be used for business […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Sample Answers Chapter 9: Rights and Employee Management Answers to Applying the Concept Exercises Applying the Concept 9-1: Employee Rights Review the list of rights below and write the letter corresponding to […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Discussion Questions Chapter 9: Rights and Employee Management 1. The four stages of the change process include denial, resistance, exploration, and commitment. Which of these processes do you believe is most difficult […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 A. regressive B. progressive C. aggressive D. passive 52. The only time a ______ should be used as a progressive disciplinary measure is when there is a personality conflict between the employee […]

Lussier, Human Resources Management 3e SAGE Publishing, 2019 Chapter 9: Rights and Employee Management Test Bank Multiple Choice 1. ______ are things that individuals are allowed to do based on asking permission from an authority. A. Abilities B. Privileges C. […]