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SHRM: Workplace Health, Safety and Security
53. Cinthya enjoys competition and always plays to win. When she has to wait, she
tends to get irritated. It is likely that Cinthya has a ______.
A. Type A personality
B. Type B personality
C. Type C personality
D. Type D personality
54. Briana is easy-going and does not take her work too seriously. It is likely that Briana
has a ______.
A. Type A personality
B. Type B personality
C. Type C personality
D. Type D personality
55. The amount of cooperation and motivation that a person experiences and the level
of organizational morale both affect ______ levels.
A. ergonomic
B. stress
C. safety
D. security
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56. Kristen experiences a lot of stress at work. She is hard working and thinks about
work much of the time, even when she is off-duty. At work she is competitive and
impatient with her coworkers. It is likely that much of Kristen’s stress occurs due to
______.
A. personality type
B. organizational culture and change
C. management behavior
D. interpersonal relations
57. Since the Acme Global Corporation closed six of its plants last year, employees at
the other plants have been feeling a great deal of stress. This type of stress falls into the
______ category of stress causes.
A. personality type
B. organizational culture and change
C. interpersonal relations
D. type of work
58. Brian and Alexander are coworkers. Many years ago they were both up for a
promotion that neither of them received because they acted too competitive. They both
still harbor grudges about how the other behaved during that process. Now they work
together but resent one another. Both of them feel a high level of dysfunctional stress
caused by ______.
A. personality type
B. organizational culture and change
C. management behavior
D. interpersonal relations
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59. Organizations that push employees to ______ levels of performance but do little to
ensure a positive work climate create a stressful situation.
A. high
B. low
C. mid
D. varying
60. People with an optimistic personality and attitude generally have ______ stress than
pessimists.
A. higher
B. more
C. less
D. no
61. Miguel found that his workload was causing him significant stress. To help him get
organized, he blocked out time in his calendar each day to deal with his e-mail. Miguel
is managing stress through ______.
A. time management
B. relaxation
C. nutrition
D. exercise
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62. When he feels stressed at work, Joseph closes his office door and practices
meditation. Joseph is managing stress through ______.
A. time management
B. relaxation
C. nutrition
D. positive thinking
63. Ann feels stress before she makes presentations in meetings. To help her minimize
stress, she pauses outside the meeting and takes five slow deep breaths through her
nose. She holds each breath for about 5 seconds and then lets it out slowly. Then she
heads into her meeting. Ann is managing stress through ______.
A. time management
B. relaxation
C. support network
D. exercise
64. When Kelsey starts to feel overwhelmed by everything she has to do, she tends to
hunch her shoulders. When she realizes she is doing this, she works on letting go of all
the tension in her body going from head to toe. Kelsey is managing stress through
______.
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A. time management
B. relaxation
C. positive thinking
D. exercise
65. After a long week at work, Jennifer enjoys unwinding by playing golf with her friends.
Jennifer is managing stress through ______.
A. time management
B. relaxation
C. nutrition
D. positive thinking
66. Wynona has 3 hours left to turn in her project but feels like she needs 4 hours. To
keep her stress level manageable, she keeps telling herself “I can meet the deadline. I
can meet the deadline.” Wynona is managing stress through ______.
A. time management
B. relaxation
C. positive thinking
D. exercise
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67. Mengya and Kayla make sure they get away from the office together at least once a
week for lunch. The time away provides them both with the opportunity to vent their
frustrations with work to one another. Mengya and Kayla are managing stress through
______.
A. time management
B. relaxation
C. nutrition
D. a support network
68. Erika has found that getting up early enough to have a real breakfast, instead of
grabbing something from the vending machine at work, has made her more productive
and less stressed. Erika is managing stress through ______.
A. time management
B. relaxation
C. nutrition
D. exercise
69. When Jenna feels stress coming on during the workday, she takes a break to
picture herself walking along a beach. In other words, Jenna uses ______ to relax on
the job.
A. meditation
B. muscle relaxation exercises
C. deep breathing
D. hibernation
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70. Recent research has found that ______ hours of sleep a night is the best amount of
sleep to function the next day.
A. 6
B. 7
C. 8
D. 8.5
71. ______ is the management of personnel, equipment, and facilities in order to protect
them.
A. Workplace safety
B. Workplace security
C. Cybersecurity
D. Ergonomics
72. ______ is the use of tools and processes to protect organizational computer
systems and networks.
A. Ergonomics
B. Workplace security
C. Workplace safety
D. Cybersecurity
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73. Some of the issues companies face today with ______ are in the form of both
Internet/intranet and mobile systems security.
A. workplace security
B. cybersecurity
C. workplace safety
D. ergonomics
74. Human resources management is especially concerned with ______ penetrating
company computer systems that have sensitive employee information on them.
A. outsiders
B. internals
C. Type As
D. loafers
75. Workplace violence is rarely spontaneous; it is more commonly passive-aggressive
behavior in rising steps, related to a(n) ______ conflict.
A. unresolved
B. resolved
C. decreased
D. non
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76. The use of an anger journal helps in the control of anger by promoting ______.
A. airing out the issue with the opponent
B. keeping quiet concerning the issue
C. self-awareness
D. analysis of the events leading up to the conflict that produced it
77. Bullying behaviors have been found to be four times more common than______.
A. social loafing
B. safety violations
C. sexual harassment
D. workplace violence
78. Organizations around the world are establishing ______ systems to be used in the
case of a company emergency of any type, including a violent individual or group on
organization property.
A. security alert
B. violence prevention
C. structure
D. stressor prevention
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79. Organizations should establish ______ plans with the overall objective being to
respond to an emergency and manage the process of restoring the organization.
A. health and safety
B. affordable care
C. de-stressing
D. emergency response
80. The highest priority in emergency response plans should be to ______.
A. preserve physical assets
B. protect the environment
C. restore programs and normal operations
D. protect human life
True/False
1. Workplace safety deals with the physical protection of people from injury or illness
while on the job.
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2. Safety data sheets are documents that provide information on a hazardous chemical
and its characteristics.
3. Employee assistance programs are a set of counseling and other services provided
to employees that help them to resolve personal issues that may affect their work.
4. Workplace safety programs provide employers with high return on investment and
help with productivity, absenteeism, and turnover.
5. Utilization is the science of fitting workplace conditions and job demands to the
capabilities of the working population.
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6. In the workplace, stress is a reaction to environmental demands.
7. Dysfunction is a constant lack of interest and motivation to perform one’s job.
8. The Type A personality is characterized as fast-moving, hard-driving, time-conscious,
competitive, impatient, and preoccupied with work.
9. Ergonomics is the management of personnel, equipment, and facilities in order to
protect them.
Lussier, Human Resources Management 3e
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10. Cybersecurity is the use of tools and processes to protect organizational computer
systems and networks.
Essay
1. Describe what the Occupational and Safety Administration does in a worksite
inspection.
2. Describe the types of violations for which the Occupational and Safety Administration
looks during a worksite inspection.
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3. Describe employer rights during an Occupational and Safety Administration
inspection.
4. Describe the value of Employee Assistance Programs and Employee Wellness
Programs to organizations and employees.
5. Describe the value of ergonomics to organizations and employees.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
6. Describe the causes of stress and how it can be managed.
7. Describe the top concerns for security in the workplace today.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
SHRM: Workplace Health, Safety and Security
8. Describe the steps an organization can take to make the workplace more secure.
9. Discuss the new OSHA regulation on drug testing that made it illegal to do blanket
post-accident drug and alcohol testing.
10. Describe the value of wellness organizations like eDocAmerica.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019