Lussier, Human Resources Management 3e
SAGE Publishing, 2019
Discussion Questions
Chapter 9: Rights and Employee Management
1. The four stages of the change process include denial, resistance, exploration, and commitment. Which
of these processes do you believe is most difficult to implement? Where have you witnessed opposition
to one of these stages in the past?
2. There are seven major methods to overcoming resistance to change: (1) develop a positive trust
3. The process of providing corrective feedback includes (1) providing feedback by initiating a
conversation, but not accusing the employee of intentionally failing to do something; (2) asking about
problems or issues and following the general guidelines in the feedback model; (3) sticking with the facts
and not responding emotionally; (4) not allowing the employee to deflect responsibility for their actions;
and (5) maintaining control or your emotions, your message, and the process by preparing ahead of the
feedback session. Think of a recent conversation you’ve had with a coworker, colleague, or teammates