Lussier, Human Resources Management 3e
SAGE Publishing, 2019
Discussion Questions
Chapter 10: Employee and Labor Relations
1. The five conflict management styles include avoiding, accommodating, forcing, negotiating, and
collaborating. Think of a recent conflict you have been involved in and describe the conflict
management style you used? What style do you believe the other party in your conflict employed? In
hindsight, would a different conflict management style have been more effective?
3. The United States has a fairly strong history of unions and labor rights. However, over the past 40
years, union membership has declined, and it continues to do so. What factors do you believe have
contributed to the reduction in union membership? Do you think that the reduction in union
membership is a good or bad thing for employees in the United Stated? Are there some situations
where labor unions make sense and others where they do not?