Lussier, Human Resources Management 3e
SAGE Publishing, 2019
Sample Answers
Chapter 1: The New Human Resource Management Process
Answers to Applying the Concept Exercises
Applying the Concept 1-1: HRM Past and Present View
Identify each statement as being a present or past HRM view.
a. Past view of HRM
b. Present view of HRM
3. The organization uses cost centers.
A. Past View. Revenue centers are listed under past views.
4. The organization focuses on answering the question “Did we do things right?”
B. Present View. This is efficiency, listed under present views.
Applying the Concept 1-2: Critical Dependent HRM Variables
Identify each statement by its variable.
a. productivity
b. employee engagement
c. turnover
d. absenteeism
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
6. I got tired of the poor management, so I left for a better job.
7. Most of us don’t really like management, so we only do enough work to stay out of any
trouble with the boss.
8. I’m fed up with management continuing to lay off employees and expecting the rest of us
to do their work to maintain production quotas.
9. I’m a good worker, you aren’t really going to fire me, are you?”
10. Of course I take all my sick days, if I don’t I’ll lose them.
Applying the Concept 1-3: HRM Skills
Identify each activity as being one of the following types of HRM skills and write the letter
corresponding to each skill before the activity or activities describing it.
a. technical
b. human relations
c. conceptual and design
d. business
11. The HR manager is working on the strategic planning process.
12. The HR manager is working on determining why more employees are coming to work
late recently.
C. Conceptual and Design. Figuring out the problem takes conceptual and problem solving
skills.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
13. The HR manager is filling out a complex government form.
14. The HR manager is talking socially with a few of her staff members.
B. Human Relations. Talking with staff members socially is a people skill.
15. The HR manager is praising a staff member for finishing a job analysis ahead of
schedule.
16. The HR manager is assigning projects to various staff members.
17. The HR manager is communicating with employees throughout the company via e-mail.
B. Human Relations. Using e-mail is a form of communications.
Applying the Concept 1-4: HRM Disciplines
Identify each HRM discipline and write the letter corresponding to it before the activity
involving it.
a. Legal Environment: EEO and Diversity Management
b. Staffing
c. Training and Development
d. Employee Relations
e. Labor and Industrial Relations
f. Compensation and Benefits
g. Safety and Security
h. Ethics and Sustainability
18. The HR manager is writing an ad to recruit a job candidate.
B. Staffing. Recruiting and then hiring is an important part of staffing.
19. The HR manager is investigating an employee complaint of racial discrimination.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
20. The HR manager is taking a class in preparation for the exam to become certified as a
Professional in Human Resources (PHR).
21. The HR manager is working with an insurance company to try to keep the high cost of
health insurance down.
22. The HR manager is replacing the office copier with a more energy-efficient model.
h. Sustainability. The new copier is more environmentally friendly.
23. The HR manager is having a new software program installed to protect employee records
from theft.
24. The HR manager is working on the new collective bargaining contract with the
Teamsters Union.
25. The HR manager is looking for potential new employees at the LinkedIn website.
B. Staffing. Recruiting new employees is a staffing function.
26. The HR manager is filling out an accident report with a production worker who got hurt
on the job.
27. The HR manager is reviewing a report that compares its wages and salaries to other
businesses in the area.
28. The HR manager is giving priority to promoting a member of a minority group to a
management position.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
29. The HR manager is teaching the new employee how to use the HR software program.
C. Training. Teaching someone to do their job is training.
30. The HR manager is referring an employee to a marriage counselor.
Answers to the Skill Builder Exercises
SKILL BUILDER 1-1 IDEAS
Getting to Know You
Note: Before doing this exercise, decide if you will use permanent class groups for all
exercises. Use of permanent groups was discussed in the introduction to this Instructor’s
Manual. If you elect to use permanent groups, but have students add or drop the course, you
may want to wait a few classes before setting up the groups. You can do this exercise after
finishing Chapter 1 or before starting.
Total Time (up to 50 min)
Times will vary with class size. Select a time limit and allot times for each procedure. Below
is a sample time schedule for a 30-min period.
8:00 Procedure 1 6 min
8:06 Procedure 2 6 min
8:12 Procedure 3 6 min
(I tell students they do not have to have all three types of questions, but to focus on what they
want to know.)
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
(I take only one question from a group and go to all groups for Question 1. Then I do the
same for Questions 2 and 3. I also tell the class that if they think of other questions to ask as
they listen to other groups’ questions, to add the question when I get to their group.)
If your class is slower, you can finish the exercise during the next class. If your class is
faster, you can spend more time on the discussion, and/or do the Apply It section.
SKILL BUILDER 1-2 IDEAS
Comparing HR Management Skills and HR Responsibilities
Total Time (5–20 min)
Select a length of time and option to use.
Preparation
Students should have completed the preparation comparing good and poor managers, or it
could be done in class.
Experience
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
Have students discuss the characteristics of good and poor managers. The students should
realize that a major difference in good and poor managers lies in their skills and effective
implementation on HR responsibilities.