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52. ______ learning is a process in which the student can sign in to the training site at
any point in time and materials are available for their studies. The instructor may or may
not be online at the same time.
A. Asynchronous distance
B. On-the-job training
C. Classroom
D. Job instructional training
53. ______ learning is a specific kind of distance learning in which individuals go
completely at their own pace and are able to study topics they think they need to study.
A. Classroom
B. Distance
C. Self-directed
D. Job instructional training
54. Jenna is looking for a method of training her employees that will allow them to learn
at their own pace and will not disrupt the work environment. Jenna’s best choice of
training method would be ______ training.
A. on-the-job
B. classroom
C. distance
D. simulation
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55. A ______ is a training method that simulates a real-life situation to teach students
what actions to take in the event that they encounter a similar situation on the job.
A. selection
B. simulation
C. competency
D. reinforcement
56. Patrico is looking for a method of training his employees for complex situations. He
would like a method that allows employees to try out experimental solutions to a
problem and receive feedback on how they did. Patrico’s best choice of training method
would be ______ training.
A. on-the-job
B. classroom
C. distance
D. simulation
57. After training, ______ evaluations measure how the individual responds to the
actual training process.
A. competency
B. extinct
C. reaction
D. plateau
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58. Learning evaluations are measures designed to determine what ______ the
individual gained.
A. fitness
B. knowledge
C. competency
D. culture
59. After training, ______ evaluations are designed to determine whether or not the
trainee’s on-the-job behaviors changed as a result of the training.
A. emotional
B. career
C. behavior
D. ability
60. After training, ______ evaluations try to determine whether or not individual
behavioral changes have improved productivity.
A. results
B. behavior
C. emotional
D. ability
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61. After training, Dinesh completed an assessment form that asked him to rate several
statements such as “This training was effective” and “I feel competent in the skills
covered in this training.” Anthony rated each statement on a scale of strongly disagree
to strongly agree. Dinesh completed a ______ assessment of training.
A. reaction
B. learning
C. behavior
D. results
62. After training, Kyle completed multiple-choice and essay questions that tested his
knowledge of the content of the training. Kyle completed a ______ assessment of
training.
A. reaction
B. learning
C. behavior
D. results
63. After Ahmad completed training on the use of the new forklift, Ahmad’s supervisor
made notes on how well Ahmad handled the equipment. Ahmad’s supervisor was
completing a ______ assessment of training.
A. reaction
B. learning
C. behavior
D. results
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64. Aziz sent all his employees to training on project management. Afterward, Aziz
collected data on the time each project took to complete and how much was spent on
each project. He compared that data to the same information from before his employees
attended training. Aziz was completing a ______ assessment of training.
A. reaction
B. learning
C. behavior
D. results
65. Outside of the human resources department, the ______ is probably still the training
result measure with the most meaning.
A. JIT
B. ROI
C. OJT
D. EEOC
66. ______ is the individually perceived sequence of attitudes and behaviors associated
with work-related experiences and activities over the span of the person’s life.
A. Employee development
B. Career
C. Remediation
D. Emotional intelligence
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67. The definition of the term career relies heavily on the ______ of the person who is
making the judgment concerning success or failure of the career.
A. sequence of attitudes and behaviors
B. work-related experiences
C. remediation
D. individual perception
68. The ______ component of the definition of the term career is about not only what
you do but also the way you feel about what you do and how well you think you’ve done
over time.
A. “sequence of attitudes and behaviors”
B. “associated with work-related experiences”
C. “remediation”
D. “individually perceived”
69. ______ occurs when an individual feels unchallenged in their current job and has
little or no chance of advancement.
A. A career plateau
B. Remediation
C. Employee development
D. Emotional intelligence
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SHRM: Training and Development
70. Based on a recent survey, 91% of large companies and 80% of midsized companies
say that ______ one or more HR functions provides “real value.”
A. outsourcing
B. insourcing
C. eliminating
D. redesigning
71. As an internal method of employee development, ______ provides employees the
opportunity to participate in programs that will improve their general knowledge in areas
such as finance, project management, or logistics.
A. identification
B. formal education
C. experience
D. employee assessment
72. As an internal method of employee development, ______ would use methods such
as job rotation.
A. identification
B. formal education
C. experience
D. employee assessment
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73. As an internal method of employee development, ______ provides employees with
information about how they think, interact with others, and manage their own actions
and emotions.
A. identification
B. formal education
C. experience
D. employee assessment
74. Acme Global provides its employees with a tuition reimbursement program. If an
Acme Global employee wants to take college classes or pursue a degree related to that
employee’s job or functional area, the organization will reimburse the employee for
tuition when the employee completes the class. Acme Global is developing its
employees through ______.
A. formal education
B. experience
C. informal education
D. employee assessment
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75. Acme Global provides its employees with the opportunity to experience job rotation.
This allows the employees to see more of what goes on in the organization and how
each job functions. Acme Global is developing its employees through ______.
A. formal education
B. experience
C. informal education
D. employee assessment
76. Acme Global provides its employees with performance appraisals. Twice a year,
each employee sits down with the employee’s supervisor for feedback and goal setting.
Acme Global is developing its employees through ______.
A. formal education
B. experience
C. informal education
D. employee assessment
77. ______ is the way that we identify, understand, and use our own emotions as well
as the emotions of others to promote our working relationships.
A. Competency
B. Employee development
C. Remediation
D. Emotional intelligence
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78. In the stages of career development, the ______ stage is the period of time during
which the individual is identifying the personal needs that will be satisfied by a particular
type of work.
A. maintenance
B. establishment
C. exploration
D. disengagement
79. In the stages of career development, the ______ stage is the period of time during
which the individual becomes concerned with building a skill set, developing work
relationships, and advancing and stabilizing their career.
A. disengagement
B. establishment
C. exploration
D. maintenance
80. In the stages of career development, the ______ stage is the period of time during
which the individual seeks personal satisfaction and to continue advancement.
A. maintenance
B. exploration
C. disengagement
D. establishment
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81. In the stages of career development, the ______ stage is the period of time during
which the individual typically shows lower levels of output and productivity as the
individual prepares for life after work.
A. establishment
B. disengagement
C. maintenance
D. exploration
True/False
1. Employee development identifies the knowledge, skills, and abilities needed to
perform a particular job in the organization.
2. Training is the process of teaching employees the skills necessary to perform a job.
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3. Employee development is the process of introducing new employees to the
organization and their jobs.
4. Competency models analyze the difference between what is currently occurring
within a job or jobs and what is required—either now or in the future—based on the
organization’s operations and strategic goals.
5. Self-ability is whether or not a person believes that they have the capability to do
something or attain a particular goal.
6. In business, learning is any relatively permanent change in behavior that occurs as a
result of experience or practice.
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7. On-the-job training is a training method that simulates a real-life situation to teach
students what actions to take in the event that they encounter a similar situation on the
job.
8. After training, reaction evaluations measure how the individual responds to the actual
training process.
9. After training, ability evaluations try to determine whether or not individual behavioral
changes have improved organizational results.
10. Employee development is the individually perceived sequence of attitudes and
behaviors associated with work-related experiences and activities over the span of the
person’s life.
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Essay
1. What is the difference between training and employee development?
2. Describe the most common points at which managers should consider workforce
training.
3. Describe the steps in the training and development process.
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4. Describe the common challenges in the training and development process.
5. Describe the three common learning theories: classical conditioning, operant
conditioning, and social learning theory.
6. Describe each of the major training delivery types: on-the-job training, classroom
training, distance learning, and simulations
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7. Describe each level in the four-level evaluation method of training: reaction, learning,
behaviors, and results.
8. How can an organization measure the success of training?
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9. Describe what is meant by the definition of a career as “the individually perceived
sequence of attitudes and behaviors associated with work-related experiences and
activities over the span of the person’s life.”
10. Describe the three methods of employee development: formal education,
experience, and assessment.