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A. regressive
B. progressive
C. aggressive
D. passive
52. The only time a ______ should be used as a progressive disciplinary measure is
when there is a personality conflict between the employee and another employee in the
unit or between the employee and their supervisor.
A. demotion
B. termination
C. transfer
D. retention
53. ______ is a serious failure to exercise care in the work environment.
A. Progressive discipline
B. Serious misconduct
C. Gross negligence
D. Accident
54. ______ is intentional behavior that has the potential to cause great harm to another
or to the company.
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A. Management counseling
B. Accident
C. Gross negligence
D. Serious misconduct
55. Giorgio intentionally inserted a virus into his company’s computer system because
he received low evaluation scores this period. Giorgio is guilty of ______.
A. gross negligence
B. just cause
C. a mistake
D. serious misconduct
56. ______ is the process of influencing employees to work toward the achievement of
organizational objectives.
A. Leadership
B. Coaching
C. Counseling
D. Discipline
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57. Quinn is asking questions about employees’ knowledge, experience, education,
skills, and training to do a particular task without direction. Quinn is examining the
______ aspect of employee capability.
A. ability
B. motivation
C. culture
D. interaction
58. Janay is asking questions about whether employees have the confidence to do the
task and whether they want to do the task. Janay is examining the ______ aspect of
employee capability.
A. ability
B. culture
C. interaction
D. motivation
59. Kim is a highly talented programmer at Acme Global. However, lately Kim has not
been performing as well as she historically did. It has become obvious through
conversations with her that she just doesn’t really care about performing to the best of
her ability. If her manager applied the situational management model to the problem,
what management style would be the best fit for Kim’s situation?
A. a combination of participative and autocratic management
B. a consultative approach
C. a participative approach
D. a combination of autocratic and consultative management
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60. Krista focuses on directing and controlling behavior among her employees to ensure
that tasks get done. She tends to closely oversee performance. Krista’s interaction with
employees is ______ behavior.
A. interactive
B. directive
C. supportive
D. reactive
61. Mariah focuses on encouraging and motivating without telling the employees what
to do. She explains things and listens to employee views, helping employees make their
own decisions by building up their confidence and self-esteem. Mariah’s interaction with
employees is ______ behavior.
A. supportive
B. directive
C. interactive
D. reactive
62. In situational management, a(n) ______ style is highly directive and low in
supportiveness.
A. autocratic
B. participative
C. consultative
D. empowering
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63. Maria is having difficulty with her job as a retail sales clerk. She is enthusiastic about
her job, and is good at parts of it, but her manager has noted that she does a poor job of
describing the merchandise to customers and explaining its use and care. According to
situational management, her manager should use a(n) ______ management style to
manage Maria’s performance problem.
A. autocratic
B. consultative
C. participative
D. empowerment
64. Angeline manages a group of employees who she knows have the ability to
perform, but who also feel like their performance doesn’t matter much to the success of
the company, and are therefore not concerned with doing a great job. Angeline may
want to approach this group using a ______ management style to improve their
collective performance.
A. participative
B. results driven
C. consultative
D. empowering
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65. Part of Sabrina’s job as a cashier is to answer customers’ questions and provide
information on products. Her manager has noted that she cannot answer most
questions and is sullen with most customers. According to situational management, her
manager should use a(n) ______ management style to manage Sabrina’s performance
problem.
A. autocratic
B. consultative
C. participative
D. empowerment
66. Salma is one of the best appliance repair people in her department. She can quickly
disassemble appliances to diagnose and fix problems. However, her manager has
noted that when other repair people ask her for help, she hesitates and seems unsure
of herself. According to situational management, her manager should use a(n) ______
management style to manage Salma’s performance problem.
A. autocratic
B. consultative
C. participative
D. empowerment
67. As an order clerk, Maddy does well on the job task of entering customer information
and product information on order forms. She is accurate and efficient in her work. She is
also friendly and energetic with her customers and coworkers. She appears to enjoy the
job. According to situational management, her manager should use a(n) ______
management style to manage Maddy’s performance.
A. autocratic
B. consultative
C. participative
D. empowering
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68. In situational management, using the ______ style is appropriate when interacting
with low-capability employees.
A. autocratic
B. participative
C. consultative
D. empowering
69. In situational management, a(n) ______ style involves highly directive and highly
supportive behavior, and it is appropriate when interacting with moderately capable
employees.
A. empowering
B. consultative
C. autocratic
D. participative
70. In situational management, a(n) ______ style is characterized by low directive
behavior and high supportive behavior, and it is appropriate when interacting with
employees with high capability.
A. consultative
B. autocratic
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C. participative
D. empowering
71. In situational management, a(n) ______ style requires providing very little direction
or support to employees, and it is appropriate when interacting with outstanding
employees.
A. consultative
B. autocratic
C. participative
D. empowering
72. Which ______ management style is also known as the laissez-faire or hands-off
style?
A. participative
B. results driven
C. consultative
D. empowering
73. Group ______ is about how members get along, not how they do their work.
A. cohesiveness
B. adjourning
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C. restrictions
D. dynamics
74. Stages of the change process are denial, resistance, exploration, and ______.
A. resistance to change
B. commitment
C. change
D. habits
75. In the commitment stage of the change process ______.
A. the individual will necessarily continue to resist the change for a long time
B. the individual will almost always remain committed to the change without variance
C. people will fear the change, but go ahead with it anyway
D. the individual level of commitment can still continue to change
76. The Acme Global Corporation is implementing a new software program for entering
sales data. Soraya is comfortable with the current system and plans to keep using it
even after the new software has been adopted. Soraya does not think the new software
will change anything she does. Soraya is in the ______ stage of the change process.
A. commitment
B. exploration
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C. resistance
D. denial
77. The Acme Global Corporation is implementing a new software program for entering
sales data. Madelaine has been telling the other sales people that the new software is
really going to be used to reduce the number of sales positions in the organization. She
has told the junior sales persons that they should start looking for new jobs because the
company is going to eliminate their positions when the new software comes online.
Madelaine is in the ______ stage of the change process.
A. commitment
B. exploration
C. resistance
D. denial
78. The Acme Global Corporation is implementing a new software program for entering
sales data. Karl has attended two trainings to help him understand how to enter sales
into the new system. Karl is in the ______ stage of the change process.
A. commitment
B. exploration
C. resistance
D. denial
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79. To overcome his employees’ resistance to change, Daniel constantly looks for better
ways to do things. He tries to show employees that he has their best interests at heart
and he encourages employees to suggest changes. Daniel is trying to ______ to
overcome resistance to change.
A. develop a positive trust climate for change
B. clearly state why the change is needed
C. create a win-win situation
D. provide support and evaluation
80. To overcome employees’ resistance to change, Jaclyn always tries to answer the
employee question “what is in it for me?” and demonstrate how employees and the
organization will benefit from the change. Jaclyn is trying to ______ to overcome
resistance to change.
A. develop a positive trust climate for change
B. clearly state why the change is needed
C. create a win-win situation
D. involve employees
True/False
1. Privileges are things a person in a society is allowed to do without any permission
required from an authority.
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2. If the employee has to request permission to do something within the organization,
then the employee is attempting to exercise a right.
3. The right to due process means the organization has a general duty to see that every
employee is protected from harm when working within the organization.
4. The code of conduct is the organization’s mechanism for identifying the ethics and
values of the firm, and it serves as a guide to individual action.
5. Codes of conduct allow the company or the worker to break the work relationship at
any point in time, with or without any particular reason, as long as no law is violated.
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6. Coaching is a way to provide ongoing feedback to employees about their job
performance.
7. Gross negligence is intentional behavior that has the potential to cause great harm to
another or to the company.
8. In situational management, an autocratic style is high in direction and low in
supportiveness.
9. In situational management, an empowering style is appropriate when interacting with
outstanding employees.
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10. In the commitment stage of the change process the individual level of commitment
can continue to change.
Essay
1. Describe the employee rights of free consent, due process, and life and safety.
2. Describe the employee rights of freedom of conscience, privacy, and free speech.
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3. Describe the benefits and concerns of allowing employees to bring their own devices
to work.
4. What is a code of conduct and why is such a code helpful to an organization?
5. What are coaching and counseling? When and how should managers use coaching
and counseling?
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6. Describe the progressive discipline process and the steps it contains.
7. Describe the factors taken into account in positive leadership: employee capability,
manager–employee interactions, and management style.
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8. Describe the four stages of the change process.
9. How do we develop a habit to change behavior?
10. Describe the problems created by modern social media at work.
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