Lussier, Human Resources Management 3e
SAGE Publishing, 2019
Chapter 7: Learning and Development
Test Bank
Multiple Choice
1. Offering training and development to employees generally ______ expensive
turnover.
A. negates
B. increases
C. decreases
D. remediates
2. ______ identifies the knowledge, skills, and abilities needed to perform a particular
job in the organization.
A. Employee development
B. Competency model
C. Onboarding
D. Remediation
3. ______ is the process of teaching employees the skills necessary to perform a job.
A. Training
B. Employee development
C. Onboarding
D. Remediation
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
4. ______ is ongoing education to improve knowledge and skills for present and future
jobs.
A. Competency model
B. Training
C. Onboarding
D. Employee development
5. Lupita is teaching employees how to use the company’s new software needed for
their jobs. The knowledge, skills, and abilities they are learning will help them succeed
in their work. Lupita is providing ______ to employees.
A. development
B. orientation
C. training
D. drills
6. Talitha is part of a cohort of employees who regularly attend seminars on improving
leadership and decision-making skills. The members of the cohort mentor one another.
The meetings do not apply to Talitha’s current job, but she hopes the skills she is
learning will help her advance in the organization. Talitha is experiencing ______.
A. development
B. orientation
C. training
D. practice
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
7. To successfully determine what kinds of training ought to be carried out within the
organization, HR managers should begin by completing a ______ assessment.
A. needs
B. training
C. remedial
D. development
8. ______ is the process of introducing new employees to the organization and their
jobs.
A. Competency model
B. Training
C. Onboarding
D. Employee development
9. As a new employee at Acme Global, Frederick just spent the morning learning about
the organization’s policies and procedures. He went to lunch with his new coworkers
and spent the afternoon filling out forms with the human resources department. What
Frederick experienced was ______.
A. development
B. orientation
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
C. training
D. remediation
10. ______ is an introduction of the person to the organization.
A. Outboarding
B. Onboarding
C. Efficacy
D. Extinction
11. ______ is the correction of a deficiency or failure in a process or procedure.
A. Onboarding
B. Remediation
C. Training
D. Employee development
12. An organization should conduct a ______ assessment to determine what training is
necessary to improve performance.
A. learning
B. training
C. competency
D. needs
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
13. The final step in the training process is to ______ how effective the training was at
developing the needed skills.
A. control
B. remediate
C. assess
D. reinforce
14. ______ is the process of analyzing the difference between what is currently
occurring within a job or jobs and what is required—either now or in the future—based
on the organization’s operations and strategic goals.
A. Needs assessment
B. Competency model
C. Employee development
D. Onboarding
15. In anticipation of tax season, Micah is working with the organization’s tax preparers
to determine their knowledge of current tax laws. Micah’s goal is to make sure the tax
preparers can deliver excellent customer service in alignment with the company’s goals.
If he finds they cannot provide this service, he will implement training to bring everyone
up to speed. What Micah is conducting is a ______.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
A. competency model
B. remediation
C. training
D. needs assessment
16. One of the most critical requirements in corporate training programs is the need to
ensure that the training furthers the ______ goals of the organization.
A. competency
B. cultural
C. structural
D. strategic
17. ______ is whether or not a person believes that they have the capability to do
something or attain a particular goal.
A. Onboarding
B. Employee development
C. Competency model
D. Self-efficacy
18. Kathleen’s manager has asked her to attend training on data analysis techniques.
However, Kathleen feels that she never learned how to properly use a spreadsheet and
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
that she will fail at the more difficult analysis techniques that require spreadsheet use. It
appears that Kathleen’s ______ for the training is low.
A. desire
B. motivation
C. self-efficacy
D. willingness
19. Rebecca’s manager has asked her to attend training on the department’s new
process for completing purchase orders and soliciting bid proposals. However, Rebecca
likes the current process for doing these tasks and sees no reason to change it.
Therefore, she refuses to attend the training. It appears that Rebecca’s ______ to
attend training is low.
A. time
B. need
C. self-efficacy
D. willingness
20. Readiness depends on whether employees are willing to ______ what’s being
taught in a training program.
A. learn
B. teach
C. apply
D. remediate
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
21. In business, ______ is any relatively permanent change in behavior that occurs as a
result of experience or practice.
A. employee development
B. training
C. learning
D. onboarding
22. ______ conditioning behaviors are learned because you have changed the way you
act due to some prior experience and they are involuntary because you didn’t
intentionally learn to act in a particular way in response to the stimulus.
A. Plateau
B. Competency
C. Classical
D. Operant
23. Across the street from Bridget’s office is a church that rings its steeple bells at noon
each day. The bells help Bridget remember to look up from her work and take a lunch
break. After years of working next to the church, even when she is away from the office
or buried deep in thought, church bells make her feel hungry. What Bridget is
experiencing is ______.
A. classical conditioning
B. operant conditioning
C. social learning
D. positive reinforcement
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
SHRM: Training and Development
24. ______ conditioning behaviors are direct because the learning occurs as a result of
something happening directly to the employee.
A. Operant
B. Classical
C. Plateau
D. Competency
25. ______ conditioning is based on reinforcement.
A. Competency
B. Classical
C. Operant
D. Plateau
26. ______ learning is similar in form to operant conditioning except the employee is not
learning from the consequences of the employee’s own actions but from the
consequences of the actions of another person.
A. Plateau
B. Social
C. Vicarious
D. Competency
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
SHRM: Training and Development
27. Social learning is also called ______ learning.
A. competency
B. cultural
C. vicarious
D. plateau
28. Samaya arrives at work 15 minutes early every day. When Dillon arrives right on
time each day, he notices that the boss has already given Samaya the best
assignments. Dillon decides to start arriving 20 minutes early to try to get the better
assignments. What Dillon is experiencing is ______.
A. classical conditioning
B. operant conditioning
C. social learning
D. positive reinforcement
29. Michael stayed late at work to complete a project. As a result, the boss praised his
work ethic in front of the entire team. Afterward, the other members of the team started
staying past quitting time to complete their projects. What the team members
experienced was ______.
A. classical conditioning
B. operant conditioning
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
C. social learning
D. positive reinforcement
30. In operant conditioning, ______ provides a reward in return for a constructive action
on the part of the subject.
A. onboarding
B. positive reinforcement
C. employee development
D. remediation
31. In operant conditioning, ______ is the withdrawal of a harmful thing from the
environment in response to a positive action on the part of the subject.
A. negative reinforcement
B. remediation
C. employee development
D. emotional intelligence
32. In operant conditioning, ______ is the application of an adverse consequence, or
the removal of a reward, in order to decrease an unwanted behavior.
A. onboarding
B. training
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
C. employee development
D. punishment
33. In operant conditioning, ______ is the lack of response, either positive or negative,
in order to avoid reinforcing an undesirable behavior.
A. employee development
B. onboarding
C. extinction
D. training
34. In operant conditioning, if we want to cause the behavior to increase, then we want
to use positive reinforcement or ______.
A. negative reinforcement
B. punishment
C. extinction
D. onboarding
35. In operant conditioning, if we want to cause a particular behavior to decrease, we
would use punishment or ______.
A. negative reinforcement
B. positive reinforcement
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
C. extinction
D. onboarding
36. Tony thought the boss would not notice if Tony took a 2-hour lunch break when the
work pace was slow. Tony was wrong. The boss was livid and reprimanded Tony in
front of the entire team. As a result, Tony always makes sure he is back from his lunch
break on time. What Tony experienced was ______.
A. classical conditioning
B. operant conditioning
C. social learning
D. positive reinforcement
37. Jeramey was in charge of typing up final project notes for his team. The first time
the team completed a project, he sent the notes out the same day. Several team
members stopped by Jeramey’s office to say how much they appreciated his prompt
work and attention to detail. Afterward, Jeramey tried to get all notes sent to the team as
soon as possible after a project was completed. What Jeramey experienced was
______.
A. classical conditioning
B. operant conditioning
C. social learning
D. extinction
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
38. John reached his sales goal for the first quarter of the year and earned a bonus.
What John experienced was ______.
A. positive reinforcement
B. punishment in the form of a negative consequence
C. punishment in the form of reward removal
D. negative reinforcement
39. On Friday, Alexander left work 2 hours early and went to happy hour with friends.
He did not tell anyone he was leaving and did not complete his work for the week. On
Monday, Alexander was called into his boss’s office and given a reprimand. He will now
have to check in with his boss when he arrives and when he leaves. What Alexander
experienced is ______.
A. positive reinforcement
B. punishment
C. extinction
D. negative reinforcement
40. Jennifer has been the top sales person in her department for years. It seems that
every other month she wins the department’s award for reaching sales goals. The
department recently installed a new software program for entering sales. Jennifer has
not taken time to learn the new system, preferring to spend her time on the phone
making sales calls. Last month, the department manager decided that only sales
entered into the new software would count toward the monthly award. Jennifer did not
win an award this month. What Jennifer experienced was ______.
A. positive reinforcement
B. extinction
C. punishment
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
D. negative reinforcement
41. When Laura started working in the accounting department, she felt like her boss
hovered over her all day and constantly double checked her work. As a result, Laura
made sure she always did her work exactly as her boss would like and that she double
checked everything so her boss would find no errors. Eventually, she found that her
boss stopped hovering and double checking her work. What Laura experienced was
______.
A. positive reinforcement
B. extinction
C. punishment
D. negative reinforcement
42. ______ learning styles provide three primary learner options: visual, auditory, and
tactile learning.
A. Extinction
B. Fleming
C. Kolb
D. Social
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
43. On-the-job training is done at the ______ with the resources the employee uses to
perform the job.
A. assessment center
B. classroom
C. work site
D. training facility
44. Allie is showing Nadim how to process certain types of laboratory specimens. Allie
always works one-on-one with new hire employees. Nadim and Allie are engaged in a
training activity known as ______.
A. distance training
B. classroom training
C. on-the-job training
D. simulation training
45. ______ has four steps: Step 1: Preparation of the trainee, Step 2: Presentation of
the task by the trainer, Step 3: Performance of the task by the trainee, Step 4: Follow-
up.
A. Distance learning
B. On-the-job training
C. Job instructional training
D. Simulations
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
46. Despite the expense, many organizations still use ______ heavily because it works
very well.
A. simulations
B. on-the-job training
C. job instructional training
D. e-learning
47. Jason is looking for a method of training his employees that will provide hands-on
experience and allow for the instructor to customize the training to each employee’s
needs. Jason’s best choice of training method would be ______ training.
A. on-the-job
B. classroom
C. distance
D. simulation
48. With ______ training, the organization will create a training course—including
content, instruction methods, lesson plans, and instructor materials—and provide all
these materials to a qualified instructor who will teach the class.
A. classroom
B. simulations
C. distance
D. on-the-job
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
49. ______ training is generally very good for consistently transferring knowledge about
a topic to many people.
A. Job instructional training
B. Classroom
C. On-the-job training
D. Distance
50. Anya is looking for a method of training her employees that will provide consistent
knowledge and information about company policies to a large number of people. Anya’s
best choice of training method would be ______ training.
A. on-the-job
B. classroom
C. distance
D. simulation
51. ______ learning occurs when all of the trainees sign in to a particular learning
management system, such as Blackboard, where their instructor then interacts with
them.
A. Classroom
B. Synchronous distance
C. Job Instructional training
D. On-the-job training