Lussier, Human Resources Management 3e
SAGE Publishing, 2019
Chapter 10: Employee and Labor Relations
Test Bank
Multiple Choice
1. ______ is simply faith in the character and actions of another.
A. Trust
B. Feedback
C. Active listening
D. Communication
2. Will has been very meticulous in managing his employees. They have come to
believe that he will do exactly what he says he will when he interacts with them. This is
the concept of ______.
A. sincerity
B. trust
C. purpose
D. assurance
3. ______ is the process of transmitting information and meaning.
A. Feedback
B. Trust
C. Communication
D. Active listening
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
4. ______ communication channels are richer than other communication channels.
A. Nonverbal
B. Written
C. Mediated
D. Oral
5. Vithika just explained a new assignment to Todd. He stated that he would begin work
on it immediately. Vithika said, “Just to make sure I explained this assignment correctly,
could you tell me what you are going to do?” Vithika is asking Todd to engage in
______.
A. arbitration
B. paraphrasing
C. negotiation
D. mediation
6. ______ oral communication is the best channel to use when the message you must
transmit is a difficult or complex one.
A. Written
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
B. Face-to-face
C. Arbitrated
D. Random
7. ______ is information provided by the receiver that verifies that a message was
transmitted successfully.
A. Communication
B. Paraphrasing
C. Active listening
D. Feedback
8. Allie assigned Monte three duties to perform before the close of business today. Allie
asks Monte to paraphrase her requests to ensure he fully comprehends the assignment.
Allie is ______.
A. developing rapport
B. checking for understanding
C. stating an objective
D. getting commitment
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
9. ______ is the process of restating a message back to the original sender in the
receiver’s own words.
A. Communication
B. Paraphrasing
C. Trust
D. Feedback
10. A recent survey found that the number one thing lacking in new college graduates is
______ skills.
A. listening
B. written
C. talking
D. presentation
11. ______ is the process of paying attention to an entire message, taking into account
both the content of the message and the context in which the communication is
delivered.
A. Active listening
B. Trust
C. Communication
D. Feedback
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
12. Active listening is also known as ______.
A. empathetic listening
B. energetic listening
C. focused listening
D. directed listening
13. Sending and receiving roles ______ throughout a conversation.
A. remain the same
B. switch only once
C. can alternate
D. vanish
14. ______ is a feeling of well-being and acceptance of your own place in the
organization.
A. Productivity
B. Enthusiasm
C. Job growth
D. Job satisfaction
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
15. Job satisfaction questionnaires should always ______ to encourage employees to
tell the truth.
A. use the faces scale
B. be anonymous
C. use the job satisfaction survey or a similar test
D. be reviewed for bias
16. Job satisfaction can be measured using the ______ scale which uses a series of
pictures of several faces on a sheet of paper from very happy to unhappy or angry.
A. faces
B. pulse
C. smiles
D. graphic
17. Job satisfaction can be measured through a(n) ______ development survey such as
the Job Satisfaction Survey (JSS).
A. organizational
B. structural
C. cultural
D. motivational
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
18. According to recent studies, the top reasons for job ______ are a lack of trust in
management, poor communication between employees and senior managers, and
failure to provide respectful treatment to all employees.
A. dissatisfaction
B. satisfaction
C. desirability
D. motivation
19. ______ was passed to significantly limit the potential for railroad strikes to affect
interstate commerce; it was later expanded to include airlines.
A. The Railway Labor Act of 1926 (RLA)
B. National Labor Relations Act of 1935 (NLRA—Wagner Act)
C. Worker Adjustment and Retraining Notification Act of 1988 (WARN)
D. Labor Management Relations Act of 1947 (LMRA—Taft-Hartley Act)
20. Executives at Acme Global are concerned that airline workers will go on strike and
prevent shipments of products from reaching customers. However, the National
Mediation Board is keeping airline management and labor in mediation to avoid a strike.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
The executives at Acme Global are relieved that the ______ limits the potential for
strikes of airline workers.
A. Railway Labor Act of 1926
B. National Labor Relations Act of 1935 (Wagner Act)
C. Labor Management Relations Act of 1947 (Taft-Hartley Act)
D. Labor Management Reporting Disclosure Act of 1959
21. A ______ is a collective work stoppage by members of a union that is intended to
put pressure on an employer.
A. layoff
B. whistle-blower
C. strike
D. paraphrase
22. ______ gave employees the right to unionize without fear of prosecution and
identified unfair employer practices.
A. The Railway Labor Act of 1926 (RLA)
B. National Labor Relations Act of 1935 (NLRA—Wagner Act)
C. Worker Adjustment and Retraining Notification Act of 1988 (WARN)
D. Labor Management Relations Act of 1947 (LMRA—Taft-Hartley Act)
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
23. Antonia feels that her employer has interfered with the formation of a labor union at
the company. If so, it is likely Antonia’s employer has engaged in unfair labor practices
under the ______.
A. Railway Labor Act of 1926
B. National Labor Relations Act of 1935 (Wagner Act)
C. Labor Management Relations Act of 1947 (Taft-Hartley Act)
D. Labor Management Reporting Disclosure Act of 1959
24. Kiersten feels that her employer denied her a promotion to punish her for joining a
labor union. If so, it is likely Kiersten’s employer engaged in unfair labor practices under
the ______.
A. Railway Labor Act of 1926
B. National Labor Relations Act of 1935 (Wagner Act)
C. Labor Management Relations Act of 1947 (Taft-Hartley Act)
D. Labor Management Reporting Disclosure Act of 1959
25. ______ was passed to offset some of the imbalance of power given to labor by
previous laws and included a list of unfair practices by unions.
A. National Labor Relations Act of 1935 (NLRA—Wagner Act)
B. The Railway Labor Act of 1926 (RLA)
C. Labor Management Relations Act of 1947 (LMRA—Taft-Hartley Act)
D. Worker Adjustment and Retraining Notification Act of 1988 (WARN)
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
26. The union would like to negotiate with management. However, management sent
Brian as their representative. The union would prefer to work with Raghib. Therefore,
the union is refusing to negotiate until management allows Raghib to be its
representative. The union is likely in violation of the ______.
A. Railway Labor Act of 1926
B. National Labor Relations Act of 1935 (Wagner Act)
C. Labor Management Relations Act of 1947 (Taft-Hartley Act)
D. Labor Management Reporting Disclosure Act of 1959
27. ______ was passed to protect union members from corrupt or discriminatory union
practices.
A. Worker Adjustment and Retraining Notification Act of 1988 (WARN)
B. Labor Management Relations Act of 1947 (LMRA—Taft-Hartley Act)
C. National Labor Relations Act of 1935 (NLRA—Wagner Act)
D. Labor Management Reporting Disclosure Act of 1959 (LMRDA—Landrum-Griffin Act)
28. The union has not filed copies of its constitution, bylaws, and annual financial
reports with the federal government. The union is likely in violation of the ______.
A. Railway Labor Act of 1926
B. Worker Adjustment and Retraining Notification Act of 1988
C. Labor Management Relations Act of 1947 (Taft-Hartley Act)
D. Labor Management Reporting Disclosure Act of 1959
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
29. ______ was passed to give employees 60 days’ advance notice in cases of plant
closings or large-scale layoffs.
A. Worker Adjustment and Retraining Notification Act of 1988 (WARN)
B. National Labor Relations Act of 1935 (NLRA—Wagner Act)
C. Labor Management Relations Act of 1947 (LMRA—Taft-Hartley Act)
D. Labor Management Reporting Disclosure Act of 1959 (LMRDA—Landrum-Griffin Act)
30. Acme Global is closing one of its plants immediately and laying off all 200 workers.
As part of the closure, Acme Global will give each employee at the plant 60 days of pay
and benefits. This will help Acme Global to be in compliance with the ______.
A. Railway Labor Act of 1926
B. National Labor Relations Act of 1935
C. Worker Adjustment and Retraining Notification Act of 1988
D. Labor Management Reporting Disclosure Act of 1959
31. A ______ is an individual who tells an authoritative organization (such as a TV
station or a government agency) outside the individual’s own company about actions
within the company that the individual believes to be illegal.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
A. striker
B. layoff
C. coach
D. whistle-blower
32. A(n) ______ is a transaction in which the agreement between two parties is
specifically stated, whether orally or in writing.
A. non-contract
B. express contract
C. implied contract
D. quasi-contract
33. A(n) ______ exists when parties form an agreement from their actions rather than
from a specific oral or written agreement.
A. implied contract
B. express contract
C. personal contract
D. quasi-contract
34. A(n) ______ is a court-ordered implied agreement to prevent one party in an action
from benefiting at the expense of another party.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
A. implied contract
B. express contract
C. quasi-contract
D. non-contract
35. After a long interview process, Miguel called Joseph to offer him the job. Over the
phone, Miguel described the pay and other benefits of the job. Joseph accepted the
offer. The two now have a(n) ______ contract.
A. express
B. implied
C. quasi
D. collective
36. Annika signed a contract to work for Acme Global. The contract described the terms
of her employment, including her pay and benefits. Annika signed a(n) ______ contract.
A. express
B. implied
C. quasi
D. collective
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
37. All first-line managers at Acme Global who have attended the organization’s series
of leadership training session have been promoted to middle management within a
year. Karida attended the sessions but did not get promoted within a year’s time. Karida
feels a(n) ______ contract was broken.
A. express
B. implied
C. quasi
D. collective
38. In the past, everyone who has taken on extra work in the department—such as
organizing the canned food drive or participating in volunteer service days—has
received an employee of the month award. Despite taking on the extra work, Kei has
not received an award. Kei feels a(n) ______ contract has been broken.
A. express
B. implied
C. quasi
D. collective
39. Acme Global hired a contractor to replace all the carpeting in their executive offices.
The company and the contractor agreed on a set price for the carpet installation. As the
old carpet was removed, one of the Acme Global executives noticed that some
subflooring needed replacing. He pointed it out to the contractor, who later fixed the
subfloor along with the carpeting, under the assumption that this is what the company
desired. The final bill to Acme Global included the original set price for the carpet
installation plus the cost of replacing the subfloor. Even though the subfloor was outside
the scope of the original contract, a court might find that Acme Global and the contractor
have a ______ contract for the subfloor.
A. express
B. implied
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
C. quasi
D. collective
40. Wynona met an old friend for lunch. During the meal, Wynona mentioned that her
company needed some help on their tax reporting. Wynona’s friend said that she was
now an accounting consultant and had worked with many local organizations to
streamline their tax reports. Wynona gave her a copy of the tax information for the
company the next day and showed her friend what the issues were. A week later,
Wynona’s friend brought completed copies of the tax forms necessary for Wynona’s
company to her office. It would appear that Wynona created a(n) ______ contract when
she gave her friend the tax forms.
A. express
B. implied
C. quasi
D. collective
41. ______ is simply terminating an individual employee for an illegal reason, either in
violation of a contract or in violation of state or federal law.
A. Constructive discharge
B. Contract discharge
C. Grievance
D. Wrongful discharge
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
42. ______ occurs when an employee is forced to quit their job because of severe
harassment or intolerable working conditions.
A. Grievance
B. Constructive discharge
C. Wrongful discharge
D. Contract discharge
43. After James reported misappropriation of assets to the hospital’s administrators, his
supervisor started scheduling him to work undesirable shifts when he could not
adequately perform his duties. James eventually quit his job. It appears James
experienced ______.
A. wrongful discharge
B. discrimination
C. constructive discharge
D. reverse discrimination
44. Mengya was one of the organizers behind a movement to unionize the employees
at her workplace. In response, she was fired. It is likely that Mengya experienced
______ discharge.
A. wrongful
B. constructive
C. economic
D. express
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
45. Kayla just celebrated her 50th birthday and her 20th year working for her
organization. Her celebration was dampened when the organization fired her and
replaced her with a younger worker whom the organization could pay less. It is likely
Kayla experienced ______ discharge.
A. wrongful
B. constructive
C. economic
D. express
46. After she complained about a hostile work environment in her department, Erika’s
managers started criticizing her work daily and giving her reprimands for not doing work
to which she was not assigned. Eventually, Erika could not stand the pressure and quit.
It is likely Erika experienced ______ discharge.
A. wrongful
B. constructive
C. economic
D. express
47. Management suspects it was Ramon who tipped off a safety inspector that one of
the managers had hidden chemicals from the lab in the trunk of his car until the
inspection was completed. After the inspection, managers began changing Ramon’s
schedule and job duties daily. Ramon found that he could not plan for his children to be
cared for while he was at work because his work schedule kept changing. Eventually,
Ramon quit. It is likely Ramon experienced ______ discharge.
Lussier, Human Resources Management 3e
SAGE Publishing, 2019
A. wrongful
B. constructive
C. economic
D. express
48. The most prominent unions are those whose members are ______ sector
employees such as teachers and police officers.
A. public
B. private
C. business
D. service
49. Jelena told her employees that if a union formed, it would be disastrous for the
organization and the plant where they all worked would likely have to close. It appears
that Jelena violated which of the NLRB’s NO TIPS rules regarding what management
cannot do during a labor election.
A. no threats
B. no interrogations
C. no promises
D. no spying