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Chapter 1 A manager striving to improve organizational
Course Pre-Assessment CH 01 Williams Effective Management 6e TRUE/FALSE 1. Managers are responsible for doing the basic work in the company. 2. Top managers are responsible for creating a context for change in the organization. ANS: T PTS: 1 DIF: […]
Chapter 1 According to Mintzberg, which of the following lists the three major
Course Post-Assessment CH 01 Williams Effective Management 6e TRUE/FALSE 1. The classical functions of management are (1) making things happen, (2) meeting the competition, (3) organizing people, projects, and processes, and (4) leading. 2. Companies look for a total of […]
Chapter 1 top Managers Are Responsible For The Overall
Chapter 1—Management TRUE/FALSE 1. While good management is basic to starting and growing a business, once some measure of success has been achieved, good management becomes less important. 2. Managers are responsible for doing the basic work in the company. […]
Chapter 1 Warner Bros Ensure Profitability for Its Partners And
b. controller c. spokesperson d. entrepreneur e. interpersonal 51. Connie O’Day is a middle-level manager for the publishers of Free Spirit magazine, a publication targeted to women who are not focused on finding a husband or maintaining a house and […]
Chapter 10 What type of job interview might be used after a background
Course Post-Assessment CH 10 Williams Effective Management 6e TRUE/FALSE 1. The only time that gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification (BFOQ). 2. Background checks can […]
Chapter 10 Managing Human Resource Systems true false1 Human Resource
Chapter 10—Managing Human Resource Systems TRUE/FALSE 1. Human resource management (HRM) is the process of finding, developing, and keeping the right people for the company. 2. The only time gender, age, religion, etc. can be used to make employment decisions […]
Chapter 10 Which of the following is an example of an objective performance
54. Which of the following statements about performance appraisal is true? a. Most employees and managers intensely dislike the performance appraisal process. b. Performance appraisals can be used as a basis for compensation but not as a basis for determining […]
Chapter 10 Which of the following is an internal recruiting method?
Course Pre-Assessment CH 10 Williams Effective Management 6e TRUE/FALSE 1. Human resource management (HRM) is the process of finding, developing, and keeping the right people to form a qualified work force. 2. There are no legally mandated employee benefits. ANS: […]
Chapter 11 Because Expectancy Theory Assumes That Individual Profiles
Course Pre-Assessment CH 11 Williams Effective Management 6e TRUE/FALSE 1. In general, extrinsic rewards are more important to workers than intrinsic rewards. 2. According to equity theory, it is objective reality, rather than employee perceptions, that determines employee motivation. ANS: […]
Chapter 11 But When Their Oi Ratio Different from Their
108. Refer to WWYD SAS. Not everyone is attracted by the same rewards. According to expectancy theory, the Google engineer likely considered the offer of a $500,000 cash retention bonus apparently to have a very low: a. difficulty b. specificity […]
Chapter 11 Dynamics5 According Expectancy Theory Order For People
Course Post-Assessment CH 11 Williams Effective Management 6e TRUE/FALSE 1. Overreward frequently causes inequity. 2. Distributive justice refers to the perceived fairness of the process used to make reward allocation decisions. ANS: F This is the definition of procedural justice. […]
Chapter 11 Key Motivation Concepts Individual Dynamics 67 France Has
67. France has 14 million smokers. More importantly, smokers in France are closely associated with the French culture. To reduce the number of smokers in the nation, the French government has increased the costs of cigarettes to a price twenty […]
Chapter 11 Referents Are Others With Whom People Compare
Chapter 11—Motivation TRUE/FALSE 1. Motivation is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal. 2. According to some industrial psychologists, Performance = Motivation Ability. ANS: F According to industrial […]
Chapter 12 How Critical Are The Top 100 Running
60. During his tenure as the CEO of Credit Suisse First Boston (CSFB), John Mack turned the money-losing bank into a profitable firm by “goading workers to move out of their comfort zones” and setting challenging goals for them. His […]
Chapter 12 In Fiedler’s contingency theory, the term
Course Post-Assessment CH 12 Williams Effective Management 6e TRUE/FALSE 1. Whereas managers tend to have a short-term perspective, leaders tend to have a long-term perspective. 2. Since there are no consistent trait differences between leaders and nonleaders, or between effective […]
Chapter 12 United fruit Can Considered Using Type Managing
Chapter 12—Leadership TRUE/FALSE 1. Leadership is the process of influencing others to achieve group or organizational goals. 2. One of the differences between managers and leaders is that managers focus on visions, missions, goals, and objectives, and leaders focus solely […]
Chapter 12 Which of the following approaches to implementing Fiedler’s contingency
Course Pre-Assessment CH 12 Williams Effective Management 6e TRUE/FALSE 1. One of the differences between managers and leaders is that managers focus on visions, missions, goals, and objectives, and leaders focus solely on productivity and efficiency. 2. Strategic leadership is […]
Chapter 13 Communication key Individual Dynamics Leadership
effort to hear. c. Hearing and listening both require paralanguage during communication transmission. d. By definition, listening is passive, and hearing is active. e. Listening is an involuntary behavior, and hearing is a voluntary behavior. 63. Which of the following […]
Chapter 13 Finally Retention The process Remembering Interpreted Information Other
Today, Google’s top management suffers from the same communication problems found at similar sized companies, namely, that it infrequently interacts with lower level managers. As the number of managers and levels increase, it becomes difficult to communicate directly with those […]
Chapter 13 Group Dynamics 7 The Type Grapevine Communication
Course Pre-Assessment CH 13 Williams Effective Management 6e MULTIPLE CHOICE 1. ____ is the process by which individuals attend to, organize, interpret, and retain information from their environments. a. Active hearing b. Passive listening c. Perception d. Apprehension e. Participative […]
Chapter 13 The self-serving bias is the tendency to overestimate
Chapter 13—Managing Communication TRUE/FALSE 1. Communication is the process of transmitting information from one person or place to another. 2. Due to perceptual filters, people exposed to the same information will often disagree about what they saw or heard. ANS: […]
Chapter 13 the sender isn’t sure of what message to communicate
Course Post-Assessment CH 13 Williams Effective Management 6e TRUE/FALSE 1. The self-serving bias is the tendency to overestimate our value by attributing successes to ourselves (internal causes) and attributing failures to others or the environment (external causes). 2. Managers with […]
Chapter 14 1 Not One The Four Perspectives Measured The
Course Post-Assessment CH 14 Williams Effective Management 6e TRUE/FALSE 1. Control is an intermittent activity that requires periodic attention from managers once or twice a month. 2. One significant advantage of economic value added (EVA) is that it clearly specifies […]
Chapter 14 Caterpillar Caterpillar Announced Plans Cut Its Production
d. income statements e. budgets 55. Which of the following statements about economic value added (EVA) is true? a. EVA is one of the best ways to answer the question, “Are we providing our customers with expected value?” b. EVA […]
Chapter 14 Information Technologies 19 Control Method Gathering Information
Chapter 14—Control TRUE/FALSE 1. Control is achieved when behavior and work procedures conform to set standards and that the company goals are accomplished. 2. The control process begins when managers set goals. ANS: T PTS: 1 DIF: Easy REF: 14–1a […]
Chapter 14 Suboptimization Occurs When Performance Improvement Attained One
Course Pre-Assessment CH 14 Williams Effective Management 6e TRUE/FALSE 1. Benchmarking is the process of setting corporate norms. 2. One significant advantage of economic value added (EVA) is that it clearly specifies what specific actions managers should or should not […]
Chapter 15 According to the resource-based view of information technology
Chapter 15—Managing Information TRUE/FALSE 1. Moore’s law accounts for the rapid increase in power and reduction in both size and price of computer equipment over the past 35 years. 2. Moore’s law refers to the prediction that the cost of […]
Chapter 15 BA VPN is software that securely encrypts data sent
Course Post-Assessment CH 15 Williams Effective Management 6e TRUE/FALSE 1. Raw data contain useful information that communicate a clear and readily understandable message to the person for which the data were gathered. 2. Most expert systems work by using a […]
Chapter 15 Delta Deltas Realtime Tracking
48. A company developed a(n) ____ to allow its more than 50 department heads and executive managers to use a Web browser to view sales results and distribution plans with a single click.. a. corporate portal b. extranet c. SSL […]
Chapter 15 Technology if Difficult Ref 152b key Information
Course Pre-Assessment CH 15 Williams Effective Management 6e MULTIPLE CHOICE 1. Why is information strategically important for organizations? a. Information can be used to obtain first-mover advantage. b. Information is derived from perceived knowledge, which limits its availability. c. Information […]
Chapter 16 Industrial Service Organizations All These Statements About
Chapter 16—Managing Service and Manufacturing Operations TRUE/FALSE 1. At their core, companies are production systems that combine inputs such as labor, raw materials, capital, and knowledge to produce outputs such as finished goods or services. 2. Higher productivity is good […]
Chapter 16 The Baldrige Award Primarily Concerned With Improving
Course Pre-Assessment CH 16 Williams Effective Management 6e TRUE/FALSE 1. Two common measures of productivity are extrinsic productivity and intrinsic productivity. 2. The first step in the service-profit chain is external service quality or the quality of treatment that employees […]
Chapter 16 The three basic measures of inventory are inventory turnover
Course Post-Assessment CH 16 Williams Effective Management 6e MULTIPLE CHOICE 1. ____ is a measure of performance that indicates how many inputs it takes to produce or create an output. a. Reliability b. Performance accountability c. Productivity d. TQM e. […]
Chapter 16 Transaction costs and loss of customer goodwill
58. According to the textbook, what should a business owner do with excess inventory? a. cut prices on the product to increase its sales b. donate the products and get a tax write-off c. throw the excess away d. throw […]
Chapter 2 Coca colas Specific Environment And Will Directly Influence how
Chapter 2—Organizational Environments and Cultures TRUE/FALSE 1. The two kinds of external organizational environments are the general environment and the specific environment. 2. External environments are the forces and events outside a company that have the potential to influence or […]
Chapter 2 Environmental Influence| Information Technologies
Course Post-Assessment CH 02 Williams Effective Management 6e TRUE/FALSE 1. The two kinds of external organizational environments are the general environment that affects all organizations and the specific environment that is unique to each company. 2. According to its rate […]
Chapter 2 The Company Did Not Have Adaptability
47. Which of the following is one of the steps in the process that managers use to make sense of their changing environments? a. perceptual re-engagement b. environmental laddering c. acting on threats and opportunities d. creating strategic windows e. […]
Chapter 2 Which of the following is a component of a book publisher’s general environment
Course Pre-Assessment CH 02 Williams Effective Management 6e TRUE/FALSE 1. External environments are the forces and events outside a company that have the potential to influence or affect it. 2. The two kinds of external organizational environments are the general […]
Chapter 3 According The Model Managements Most
Chapter 3—Ethics and Social Responsibility TRUE/FALSE 1. Ethics is the set of moral principles or values that defines right and wrong for a person or group. 2. Under the U.S. Sentencing Commission Guidelines, companies can be prosecuted and punished for […]
Chapter 3 Discretionary Responsibility Pertains The Social Roles That
c. societal d. social welfare e. shareholder 51. Which of the following is an example of a stakeholder group that an organization must satisfy to assure long-term survival? a. suppliers b. customers c. employees d. governments e. all of these […]
Chapter 3 Ethese Are All Practical Steps Ethical Decision
Course Pre-Assessment CH 03 Williams Effective Management 6e TRUE/FALSE 1. Ethics is the set of moral principles or values that defines right and wrong for a person or group. 2. Kohlberg’s three phases of moral development in order are law […]
Chapter 3 Labord Us Equal Employment Opportunity Commission Federal
Course Post-Assessment CH 03 Williams Effective Management 6e TRUE/FALSE 1. Ethics is the set of moral principles or values that defines right and wrong for a person or group. 2. Under the U.S. Sentencing Commission Guidelines, companies can be prosecuted […]
Chapter 4 A strategic objective is a statement of a company’s purpose or
Chapter 4—Planning and Decision Making TRUE/FALSE 1. Creating and executing a plan is one of the most important tasks of a manager. 2. On average, companies that create plans have larger profits and grow much faster than companies that don’t. […]
Chapter 4 Groupthink is more likely to occur in a highly cohesive group that is
Course Pre-Assessment CH 04 Williams Effective Management 6e TRUE/FALSE 1. S.M.A.R.T. goals are Specific, Meaningful, Active, Reachable, and Timely. 2. Developing a vision and mission statement is the sole responsibility of middle management. ANS: F Developing a vision and mission […]
Chapter 4 Management by objectives (MBO) is a management
Course Post-Assessment CH 04 Williams Effective Management 6e TRUE/FALSE 1. Both proximal and distal goals are used to provide additional motivation and rewards for employees. 2. Standing plans deal with unique, one-time-only events. ANS: F This is the definition of […]
Chapter 4 Planning Based Assumptions About The Future And
56. In the 1960s, Coca-Cola executives in Atlanta learned there was a bottler in the Colombian jungle that was bottling pirated Coke in dumped bottles. The company recognized this unauthorized bottler as a(n) ____. a. standard of malfeasance b. problem […]
Chapter 5 According to Harvard professor Michael Porter, five industry forces
a. retrenchment b. stability c. portfolio d. focus e. differentiation 56. A(n) ____ strategy is a corporate strategy that addresses the question “How should we compete in this industry?” a. corporate-level b. industry-level c. firm-level d. niche-specific e. SBU-level ANS: […]
Chapter 5 Here Specialized Able Design And Produce Bikes
Chapter 5—Organizational Strategy TRUE/FALSE 1. Companies use their resources to improve organizational efficiency and effectiveness. 2. A competitive advantage becomes a sustainable competitive advantage when other companies have found it very expensive to duplicate the what the firm is providing […]
Chapter 5 Strategic Reference Point Theory Argues That Managers
Course Post-Assessment CH 05 Williams Effective Management 6e TRUE/FALSE 1. There four conditions that must be met if a firm’s resources are to be used to achieve a sustainable competitive advantage. The resources must be valuable, rare, imperfectly imitable, and […]
Chapter 5 The first step in the strategy-making process is to
Course Pre-Assessment CH 05 Williams Effective Management 6e TRUE/FALSE 1. An analysis of an organization’s external environment begins with an assessment of the company’s distinctive competencies and core capabilities. 2. Companies can grow either externally or internally. ANS: T PTS: […]
Chapter 6 Downsizing Has Thinned The Ranks Hospital
Chapter 6—Innovation and Change TRUE/FALSE 1. Organizational innovation is defined as “doing things differently” inside an organization. 2. A technology cycle begins with the birth of a new technology and ends when that technology reaches its limits and dies; it […]
Chapter 6 Which of the following is NOT one of the components
Course Pre-Assessment CH 06 Williams Effective Management 6e TRUE/FALSE 1. Nearly all technology cycles follow a bell-shaped pattern of innovation. 2. The research on technology cycles and technological innovation applies only to high-tech products developed in the bioengineering, robotics, and […]
Chapter 6 Which of the following methods for managing resistance to change
c. provide significant managerial support d. let employees discuss and agree on who will do what after change occurs e. any or all of these 61. Which of the following methods for managing resistance to change should only be used […]
Chapter 6 This is the definition of activity-oriented change
Course Post-Assessment CH 06 Williams Effective Management 6e TRUE/FALSE 1. The typical S-curve pattern of innovation indicates that both early and late in the technology cycle, increased effort (i.e., money, research and development) brings only small improvements in technological performance. […]
Chapter 7 Influence Strategy 5 Country Region That Has Attractive
Course Post-Assessment CH 07 Williams Effective Management 6e TRUE/FALSE 1. Historically, companies have generally followed the phase model of globalization. 2. The biggest disadvantage associated with licensing is that the licensor gives up control over the quality of the good […]
Chapter 7 Malta Were Eliminated Malta Was Preparing Become
Chapter 7—Global Management TRUE/FALSE 1. Global business is defined as the buying and selling of goods and services by people from different countries. 2. Regional trading is defined as a method of investment in which a company builds a new […]
Chapter 7 The question of whether to follow a strategy of global
Course Pre-Assessment CH 07 Williams Effective Management 6e TRUE/FALSE 1. An attractive business climate is defined by a single dimension—Does the business minimize the political risk to the company? 2. Two factors that help companies determine the growth potential of […]
Chapter 7 Trade Organization Wto 1995in Addition This Global
54. A country or region that has an attractive business climate for companies that want to go global has ____. a. a large population of unskilled workers b. an effective but cost-efficient place to build an office or manufacturing site […]
Chapter 8 1 Value5 Where Standardization Important Appropriate Toa Centralize
Course Post-Assessment CH 08 Williams Effective Management 6e TRUE/FALSE 1. Specialized jobs are generally inefficient. 2. Job enlargement and job enrichment mean essentially the same thing. ANS: F While job enlargement increases the number of tasks performed, job enrichment adds […]
Chapter 8 Analytic Technology key Creation Value Operations Management
63. A(n) ____ organization is one that is characterized by broadly defined jobs and responsibilities; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge. a. centralized b. mechanistic c. departmentalized d. organic e. modular […]
Chapter 8 Answers based Company Examples Drawn From The Students
97. Refer to WWYD Eli Lilly. When John Lechleiter put everyone involved in drug development under one roof in a Development Center of Excellence, he increased the opportunities for the people directly responsible for drug development to connect and talk […]
Chapter 8 Main Street business Major Commercial And Benefits The
Chapter 8—Designing Adaptive Organizations TRUE/FALSE 1. Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company. 2. While organizational structure emphasizes the activities through which work is done in the organization, […]
Chapter 8 One of the key assumptions underlying the chain of command is
Course Pre-Assessment CH 08 Williams Effective Management 6e MULTIPLE CHOICE 1. ____ is the collection of activities that transforms inputs into outputs that customers value. a. Reengineering b. Functionalization c. Organizational structure d. Production positioning e. Organizational process 2. ____ […]
Chapter 9 help organizations respond to specific problems and challenges
Course Post-Assessment CH 09 Williams Effective Management 6e TRUE/FALSE 1. In the decision-making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions. 2. Since teams should be an end in themselves, […]
Chapter 9 Since teams should be an end in themselves, it is appropriate to
Chapter 9—Managing Teams TRUE/FALSE 1. A work team is a small number of people who have been assigned responsibility for pursuing a common purpose, achieving performance goals, and improving interdependent work processes. 2. Companies are making greater use of teams […]
Chapter 9 Teams Have Three Specific Disadvantages 1 Initially
96. Refer to WWYD Cessna. The list of benefits that Cessna is seeking at its new Independence plant includes the following: a. higher employee job satisfaction b. faster production c. more efficient production d. increased customer satisfaction from improved product […]
Chapter 9 Which of the following types of teams have the authority
Course Pre-Assessment CH 09 Williams Effective Management 6e TRUE/FALSE 1. The presence of someone with expertise in a group will often cause other group members to withhold efforts. 2. Structural accommodation means giving teams the ability to change organizational structures, […]
Chapter 9 which of the following was not considered a disadvantage
d. Decline will inevitably occur in every team. e. None of these statements about team development is true. 61. Which of the following is one of the stages that teams pass through as they develop and grow, rather than decline? […]