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Course Pre-Assessment CH 09
Williams Effective Management 6e
TRUE/FALSE
1. The presence of someone with expertise in a group will often cause other group members to withhold
efforts.
2. Structural accommodation means giving teams the ability to change organizational structures, policies,
and practices if it helps them meet their stretch goals.
MULTIPLE CHOICE
1. As a member of a typical of traditional work group, Joshua should expect to be responsible for:
a.
doing what he is told to do
b.
giving advice and making suggestions to management
c.
making decisions and solving problems regarding major production/service tasks
d.
cross training employees who are not part of his work team
e.
creating ideas through processes like brainstorming
2. Which of the following types of teams have the authority to change their composition as well as all of
their tasks and work methods?
a.
self-designing teams
b.
sequentially interdependent teams
c.
semi-autonomous work groups
d.
self-managing teams
e.
self-autonomous teams
3. Which of the following kinds of team is defined as a permanent part of the organization's structure?
a.
cross-functional teams
b.
project teams
c.
virtual teams
d.
employee involvement teams
e.
none of these
4. ____ is the extent to which team members are attracted to a team and motivated to remain with it.
a.
Accommodation
b.
Synergy
c.
Autonomy
d.
Cohesiveness
e.
Empathy
5. Which of the following size teams usually provides the best performance?
a.
2 to 3
b.
6 to 9
c.
15 to 20
d.
more than 20
e.
All sizes tend to perform equally well.
6. How would you respond to the following statement? "Group conflict is always bad."
a.
Affective conflict is strongly associated with improvements in team performance.
b.
Both a-conflict and c-conflict are harmful, but b-conflict is not.
c.
All cognitive conflict is bad, but all affective conflict is beneficial to the group.
d.
Cognitive conflict is strongly associated with improvements in team performance.
e.
The statement is correct.
7. ____ describes the average level of ability, experience, personality, or any other factor on a team.
a.
Team diversity
b.
Group synergy
c.
Team level
d.
Team conformity
e.
Team performance
8. ____ is a compensation system in which companies share the financial value of performance gains,
such as productivity, cost savings, or quality, with their workers.
a.
Skill-based pay
b.
Gainsharing
c.
A draw account
d.
Profit sharing
e.
Optional equity
9. In general, ____ is most effective for self-managing and self-directing teams performing complex
tasks, and ____ works best in relatively stable environments where employees can focus on improving
the productivity, cost savings, or quality of their current work system.
a.
skill-based pay; nonfinancial reward
b.
gainsharing; nonfinancial reward
c.
nonfinancial reward; skill-based pay
d.
skill-based pay; gainsharing
e.
gainsharing; skill-based pay
