Course Post-Assessment CH 02
Williams Effective Management 6e
TRUE/FALSE
1. The two kinds of external organizational environments are the general environment that affects all
organizations and the specific environment that is unique to each company.
2. According to its rate of environmental change, an organization’s environment can be either stable or
dynamic, but not both.
MULTIPLE CHOICE
1. A company facing a simple environment would:
a.
most likely be in the first stage of the environmental cycle
b.
exhibit proof of the punctuated equilibrium theory
c.
be unable to succeed due to lack of innovation
d.
be influenced by only factors in its specific environment
e.
have few external factors in the environment that affect it
2. Which of the following is a component of the specific environment that would directly influence a
restaurant’s day-to-day operation?
a.
its regular customers
b.
GNP
c.
a trend toward eating less fat
d.
more rigid enforcement of OSHA laws
e.
all of these
3. Changes in any sector of the general environment:
a.
will typically not impact most organizations
b.
tend to slow down how quickly an organization moves through the environmental cycle
c.
inhibit the innovation process
d.
influence customers first and then suppliers
e.
will eventually affect most organizations.
4. Technology is the ____ used to transform inputs (raw materials, information, etc.) into outputs
(products or services).
a.
knowledge, tools, and techniques
b.
knowledge and machinery
c.
plans and machinery
d.
tools and techniques
e.
strategy and tactics
5. Which of the following is one of the steps in the process that managers use to make sense of their
changing environments?
a.
perceptual re-engagement
b.
environmental laddering
c.
acting on threats and opportunities
d.
creating strategic windows
e.
behavioristic relations
6. The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.
a.
industry code of ethics
b.
internal environment
c.
organizational culture
d.
organizational strategy
e.
organizational vision
7. After an organization’s founders are gone, the organization can use ____ to sustain its organizational
culture.
a.
industry associations
b.
organizational heroes
c.
organizational structure
d.
organizational maps
e.
reciprocal formalization
8. ____ is the process of having managers and employees perform new behaviors that are central to and
symbolic of the new organizational culture that a company wants to create.
a.
Relationship transformation
b.
Behavioral substitution
c.
Partnering
d.
Attitudinal modification
e.
Behavioral addition
9. Which of the following approaches will guarantee the successful change of an organizational culture?
a.
employee munificence
b.
perceptual substitution
c.
the recognition of new organizational heroes
d.
new organizational stories
e.
none of these
10. Employees tend to feel a greater sense of ownership and responsibility in companies with
organizational cultures characterized by:
a.
delegation
b.
adaptability
c.
employee involvement
d.
consistency
e.
managerial empathy