Course Post-Assessment CH 01
Williams Effective Management 6e
TRUE/FALSE
1. The classical functions of management are (1) making things happen, (2) meeting the competition, (3)
organizing people, projects, and processes, and (4) leading.
2. Companies look for a total of four sets of skills in individuals to identify potential managers. These
desired skills are technical skills, human skills, conceptual skills, and motivation to manage.
3. First-line managers are the only managers who do not supervise other managers.
MULTIPLE CHOICE
1. A manager who gets work done with a minimum of waste is increasing the _________ of the
organization
a.
efficiency
b.
effectiveness
c.
functionality
d.
synergy
e.
productivity
2. A manager engaged in the management function of __________ is monitoring progress toward goal
achievement and taking corrective action when needed.
a.
planning
b.
organizing
c.
leading
d.
controlling
e.
motivating
3. Managers who train and supervise the performance of nonmanagerial employees, and who are directly
responsible for producing the company’s products or services, are categorized as:
a.
general managers
b.
middle managers
c.
first-line managers
d.
team leaders
e.
top managers
4. Which skills increase in their importance to success as managers rise through the managerial ranks?
a.
human skills and decisional skills
b.
informational skills and the motivation to manage
c.
conceptual skills and the motivation to manage
d.
conceptual skills, technical skills, and human skills
e.
human skills and informational skills
5. Which of the following statements about meta-analysis is true?
a.
Meta-analysis is a statistical technique applicable only in a single research study.
b.
Meta-analysis is of value to all organizational stakeholders.
c.
Statistics generated through meta-analysis cannot be converted to an understandable
format.
d.
Meta-analysis shows the conditions under which management techniques may work better
or worse in the real world.
e.
Meta-analysis only benefits inexperienced managers.
6. According to Mintzberg, which of the following lists the three major roles managers fulfill while
performing their jobs?
a.
interpersonal roles, informational roles, and decisional roles
b.
informational roles, ethical roles, and action roles
c.
corporate roles, coordination roles, and informational roles
d.
decisional roles, informational roles, and organizational roles
e.
interpersonal roles, intrapersonal roles, and departmental roles
7. An accountant with __________ has the ability to create a budget, compare the budget to the actual
income statement, and determine unnecessary expenses.
a.
technical skill
b.
human skill
c.
conceptual skill
d.
motivational skill
e.
interpersonal skill
Technical skills are the ability to apply the specialized procedures, techniques, and knowledge required
to get the job done.
8. After six months as a manager, new managers typically believe their job is:
a.
to provide negative reinforcement
b.
to exercise formal authority
c.
to maintain control and avoid delegation
d.
people development
e.
to solve problems for subordinates