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Course Post-Assessment CH 09
Williams Effective Management 6e
TRUE/FALSE
1. In the decision-making process, teams can do a much better job than individuals in defining the
problem and generating alternative solutions.
2. Since teams should be an end in themselves, it is appropriate to use them in most situations.
3. Team norms may be associated with either positive or negative outcomes for the company.
4. Cohesiveness refers to the extent to which members of a team are experiencing job satisfaction.
5. Cognitive conflict is strongly associated with improvements in team performance, and affective
conflict is strongly associated with decreases in team performance.
6. Once teams have made it to the performing stage, they no longer need fear a decline in performance.
MULTIPLE CHOICE
1. When teams are used properly and in the right settings, work teams can:
a.
help organizations respond to specific problems and challenges
b.
dramatically improve company performance
c.
instill a sense of vitality in the workplace that is otherwise difficult to achieve
d.
increase customer satisfaction and service quality
e.
do all of these
2. ____ occurs when workers withhold their efforts and fail to perform their share of the work.
a.
Self-limiting behavior
b.
Social loafing
c.
De-forming
d.
Stonewalling
e.
Mental atrophy
3. In the autonomy continuum (which shows how five kinds of teams differ in terms of autonomy), the
correct sequence, from low team autonomy to high team autonomy, is:
a.
employee involvement teams, traditional work groups, semi-autonomous work groups,
self-managing teams, and self-designing teams
b.
traditional work groups, employee involvement teams, self-managing teams,
semi-autonomous work groups, and self-designing teams
c.
traditional work groups, employee involvement teams, self-designing teams, and
self-managing teams
d.
traditional work groups, employee involvement teams, semi-autonomous work groups,
self-managing teams, and self-designing teams
e.
employer-mandated teams, traditional work groups, employee involvement teams, project
teams, and self-managing teams
4. Which of the following signs would indicate that a team is too small?
a.
The team is experiencing minority domination.
b.
The team has too much diversity.
c.
The team finds it difficult to come up with ideas or generate solutions to problems.
d.
The team has no sense of responsibility.
e.
The team is too cohesive.
5. The achievement of stretch goals is made easier when the team members have:
a.
localized synergy
b.
bureaucratic immunity
c.
strategic diversity
d.
organizational accommodation
e.
limited cohesiveness
6. Which of the following is NOT one of the factors that should be taken into account when selecting
people who are suited for teamwork or for working on a particular team?
a.
individualist versus collectivist orientation
b.
team level
c.
bureaucratic versus participative management styles
d.
team diversity
e.
a preference for teamwork
7. ____ is a compensation system in which companies share the financial value of performance gains,
such as productivity, cost savings, or quality, with their workers.
a.
Skill-based pay
b.
Gainsharing
c.
A draw account
d.
Profit sharing
e.
Optional equity
