Course Post-Assessment CH 08
Williams Effective Management 6e
TRUE/FALSE
1. Specialized jobs are generally inefficient.
2. Job enlargement and job enrichment mean essentially the same thing.
3. The process view of an organization will typically be very similar to the structural, hierarchical view
of the organization.
MULTIPLE CHOICE
1. An organizational process
a.
defines roles not activities
b.
limits the adaptivity of an organization
c.
uses vertical and horizontal departmentalization
d.
is a traditional method for establishing organizational structures
e.
is the collection of activities that transform inputs into outputs that customers value
2. In an organization, authority is traditionally characterized by:
a.
chain of command
b.
empowerment
c.
behavioral informality
d.
reengineering
e.
all of these
3. As a result of their structures, matrix organizations automatically violate the principle of:
a.
line authority
b.
unity of command
c.
delegation of authority
d.
degree of centralization
e.
staff authority
4. A(n) ____ function is an activity that contributes directly to creating or selling the company’s products.
a.
staff
b.
line
c.
mechanistic
d.
organic
e.
charted
5. Where standardization is important, it is appropriate to:
a.
centralize authority
b.
decentralize authority
c.
emphasize line authority
d.
have a flat organizational structure
e.
evaluate interdependence
6. A(n) ____ organization is an organization that is characterized by specialized jobs and responsibilities,
precisely defined, unchanging roles, and a rigid chain of command based on centralized authority and
vertical communication.
a.
modular
b.
departmentalized
c.
standardized
d.
organic
e.
mechanistic
7. The core philosophy upon which the job characteristic model is based is:
a.
reciprocity
b.
empathy
c.
autonomy
d.
internal motivation
e.
motivational valences
8. Which of the following statements about open office systems is true?
a.
Open office systems tend to decrease interaction by removing physical barriers that
separate workers.
b.
Open office systems increase the degree of behavioral formality within an office.
c.
Open office systems have much more shared space than private space.
d.
Companies are uniformly enthusiastic about the benefits of open office systems.
e.
All of these statements about open office systems are true.
9. A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities,
markets, and customers with each other.
a.
modular
b.
virtual
c.
matrix
d.
electronic
e.
boundaryless
10. The composition of a ____ organization is always changing.
a.
modular
b.
boundaryless
c.
decentralized
d.
virtual
e.
mechanistic