Course Pre-Assessment CH 10
Williams Effective Management 6e
TRUE/FALSE
1. Human resource management (HRM) is the process of finding, developing, and keeping the right
people to form a qualified work force.
2. There are no legally mandated employee benefits.
3. Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing.
MULTIPLE CHOICE
1. To which of the following aspects of the human resource management process does federal
employment law apply?
a.
selection decisions
b.
compensation decisions
c.
performance appraisals
d.
training and development activities
e.
all of these
2. A ____ is a purposeful, systematic process for collecting information on the important work-related
aspects of a job.
a.
job analysis
b.
task evaluation
c.
job specification
d.
job validation
e.
job description
3. Which of the following is an internal recruiting method?
a.
advertising
b.
job fairs
c.
job posting
d.
Internet job sites
e.
walk-ins
4. Which of the following type of tests accurately predicts job performance in almost all kinds of jobs?
a.
specific ability tests
b.
cognitive ability tests
c.
personality tests
d.
achievement tests
e.
work sample tests
5. The ____ interview uses only standardized, job-related interview questions that are prepared ahead of
time and asked of all candidates
a.
formalized
b.
structured
c.
semi-structured
d.
informal
e.
canned
6. ____ means providing opportunities for employees to develop the job-specific skills, experience, and
knowledge they need to do their jobs or improve their performance.
a.
Supervising
b.
Directing
c.
Training
d.
Mentoring
e.
Mediating
7. Which of the following is an example of a subjective performance measure?
a.
behavioral observation scales
b.
sales quotas
c.
production rate
d.
revenues
e.
number of customer complaints
8. A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates,
peers and co-workers, and the employees themselves.
a.
360-degree feedback
b.
performance appraisal iteration
c.
reciprocal appraisal
d.
grapevine appraisal
e.
circular feedback program
9. An ESOP is an:
a.
equitable stock ownership plan
b.
employee stock ownership plan
c.
employee salary option program
d.
equity in salary organizational plan
e.
employer/subordinate organizational profit
10. Which of the following is a method of rewarding employees that includes virtually any kind of
compensation other than wages or salaries?
a.
cafeteria benefit plans
b.
employee benefits
c.
a combination compensation plan
d.
piecework benefits
e.
a drawing account