Course Pre-Assessment CH 06
Williams Effective Management 6e
TRUE/FALSE
1. Nearly all technology cycles follow a bell-shaped pattern of innovation.
2. The research on technology cycles and technological innovation applies only to high-tech products
developed in the bioengineering, robotics, and computer industries.
3. Milestones are formal review points that tend to lengthen the innovation process.
4. In a properly managed organization, there will be no resistance to needed change.
MULTIPLE CHOICE
1. A company has experienced organizational ____ when its form, quality, or condition changes over
time.
a.
innovation
b.
development
c.
change
d.
reengineering
e.
manipulation
2. Patterns of innovation over time that can create sustainable competitive advantage are called:
a.
innovation maps
b.
organization development
c.
results-driven change
d.
innovation streams
e.
cyclical inventions
3. Which of the following is NOT one of the components of creative work environments?
a.
challenging work
b.
group compensation
c.
freedom
d.
supervisory encouragement
e.
organizational encouragement
4. When incremental improvements are made to a dominant technological design such that the improved
version of the technology is fully backward compatible with the older version, ____ is said to have
occurred.
a.
a milestone
b.
intuitive change
c.
generational change
d.
coercive change
e.
discontinuous innovation
5. Which of the following is one of the sources of resistance to change?
a.
self-interest
b.
multifunctional teams
c.
a dynamic organizational culture
d.
discontinuous innovation
e.
sustainable status quo
6. The three steps in the basic process of managing organizational change outlined by Kurt Lewin are:
a.
unfreezing, change intervention, and refreezing
b.
organizational change, departmental change, and individual change
c.
change definition, change motivation, and change
d.
synthesizing, motivating, and rewarding
e.
change definition, change mobilization, and change acceptance
7. The General Electric workout is a special kind of:
a.
activity-oriented change
b.
results-driven change
c.
generational change
d.
vision-driven change
e.
resources-driven change
8. One of the primary responsibilities of transition management teams is to:
a.
create and monitor change budgets
b.
modify the organizational structure
c.
provide another level of managerial hierarchy
d.
create entrepreneurial synergy
e.
anticipate, identify, and address people problems