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Course Post-Assessment CH 06
Williams Effective Management 6e
TRUE/FALSE
1. The typical S-curve pattern of innovation indicates that both early and late in the technology cycle,
increased effort (i.e., money, research and development) brings only small improvements in
technological performance.
2. Technology cycles for low-tech products follow the typical U-curve pattern of innovation.
3. Resistance to change results from organizational factors, such as the absence of promotion guidelines,
bonuses, and praise.
4. Results-driven change focuses primarily on changing company procedures, management philosophy,
or employee behavior.
MULTIPLE CHOICE
1. Companies need to excel at managing ____ in order to successfully manage innovation streams.
a.
the sources of innovation
b.
managing innovation during synergistic change
c.
reciprocity
d.
environmental design issues
e.
behavioral formality
2. ____ are workplace cultures in which workers perceive that new ideas are welcomed, valued, and
encouraged.
a.
Creative work environments
b.
Innovative societies
c.
Homogeneous work environments
d.
Participative work teams
e.
Empathetic work stations
3. ____ are an important part of both the compression approach and the experiential approach to
innovation.
a.
Multifunctional teams
b.
Design iterations
c.
Milestones
d.
Synergistic processes
e.
Overlapping steps
4. According to social psychologist Kurt Lewin, ____ lead to differences in the form, quality, or
condition of an organization over time, while ____ support the status quo, that is, the existing state of
conditions in organizations.
a.
compressed changes; generational changes
b.
generational forces; resistance forces
c.
generational changes; inertial changes
d.
change forces; inertial forces
e.
change forces; resistance forces
5. Which of the following methods for managing resistance to change should only be used as a last resort
or under crisis conditions?
a.
mentoring
b.
arbitration
c.
negotiation
d.
coercion
e.
reinforcement modification
6. Organizational development:
a.
requires a steering committee
b.
takes a short-term approach to change
c.
is a philosophy and collection of planned change interventions
d.
assumes that top management support is not necessary for change
e.
is accurately described by all of these
