Course Pre-Assessment CH 08
Williams Effective Management 6e
MULTIPLE CHOICE
1. ____ is the collection of activities that transforms inputs into outputs that customers value.
a.
Reengineering
b.
Functionalization
c.
Organizational structure
d.
Production positioning
e.
Organizational process
2. ____ is a general term that refers to subdividing work and workers into separate organizational units
that are responsible for completing particular tasks.
a.
Organizational layout
b.
Organizational process
c.
Departmentalization
d.
Job formatting
e.
Functionalization
3. Which of the following types of departmentalization does NOT have a problem with the duplication of
resources?
a.
functional
b.
geographic and matrix
c.
product and customer
d.
customer and functional
e.
geographic
4. With ____ departmentalization, most employees report to two bosses.
a.
geographic
b.
matrix
c.
product
d.
customer
e.
functional
5. One of the key assumptions underlying the chain of command is ____, which means that workers
should report to just one supervisor.
a.
delegation of command
b.
empowerment
c.
synergistic authority
d.
unity of command
e.
centralization of authority
6. A(n) ____ function is an activity that contributes directly to creating or selling the company’s products.
a.
staff
b.
line
c.
mechanistic
d.
organic
e.
charted
7. ____ is characterized by simple, easy-to-learn steps, low variety, and high repetition.
a.
Job consistency
b.
Job specialization
c.
Task reengineering
d.
Standardization
e.
Task homogeneity
8. The central concern of the job characteristics model (JCM) is:
a.
internal motivation
b.
synergy
c.
task identification
d.
time-motion studies
e.
a value-added measure
9. A(n) ____ organization is an organization characterized by broadly defined jobs and responsibilities,
loosely defined, frequently changing roles, and decentralized authority and horizontal communication
based on task knowledge.
a.
centralized
b.
mechanistic
c.
departmentalized
d.
organic
e.
modular
10. ____ is a fundamental rethinking and radical redesign of business processes to achieve dramatic
improvements in critical measures of performance, such as cost, quality, service, and speed.
a.
Pooling interdependence
b.
Reciprocating interdependence
c.
Reengineering
d.
Repositioning
e.
Manufacturing conversion
11. Modular organizations:
a.
allow a high level of control over business processes and output
b.
cost significantly more to run than traditional organizations
c.
outsource all but the core business activities that they can perform best
d.
succeed because they operate independently from vendors and suppliers
e.
are accurately described by all of these
12. A(n) ____ organization is part of a network in which many companies share skills, costs, capabilities,
markets, and customers with each other.
a.
modular
b.
virtual
c.
matrix
d.
electronic
e.
boundaryless