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978-0133791532 Chapter 01 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 1 Managing Human Resources Today 1) The basic functions of management include all of the following EXCEPT ________. A) staffing B) planning C) organizing D) outsourcing Chapter: 1 LO: 1.1: Answer the […]
978-0133791532 Chapter 01 Part 2
25) Which of the following best explains why HR management is important to all managers? A) Economic challenges facing the world call for advanced cost-cutting and streamlining. B) Investing in human capital enables managers to achieve positive results for the […]
978-0133791532 Chapter 01 Part 3
51) In a brief essay, compare the role of human resource management in small businesses and in high-performance work systems. AACSB: Application of knowledge Chapter: 1 LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing […]
978-0133791532 Chapter 01 Part 4
81) Globalization, competition, and technology have led to which of the following trends in human resource management? A) HR managers assist top management with developing and implementing strategies. B) HR managers primarily focus on providing transactional services like recruiting and […]
978-0133791532 Chapter 01 Part 5
94) Dana, an HR manager at Coffman Consulting, wants to compare current employees’ skills with the firm’s projected strategic needs. Which of the following would most likely help Dana accomplish this task? A) computerized analytical program B) network monitoring software […]
978-0133791532 Chapter 02 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 2 Managing Equal Opportunity and Diversity 1) Which amendment to the U.S. Constitution states, “no person shall be deprived of life, liberty, or property, without due process of the law”? A) First […]
978-0133791532 Chapter 02 Part 2
23) ________ means that an employer engages in an employment practice or policy that has a greater adverse effect on the members of a protected group under Title VII than on other employees, regardless of intent. A) Disparate impact B) […]
978-0133791532 Chapter 02 Part 3
41) According to the Americans with Disabilities Act, which of the following is considered a disability? A) homosexuality B) voyeurism C) compulsive gambling D) cosmetic disfigurement Chapter: 2 LO: 2.1: Summarize the basic equal employment opportunity laws and how each […]
978-0133791532 Chapter 02 Part 4
67) What are the three forms of sexual harassment? Name and describe each one. AACSB: Application of knowledge Chapter: 2 LO: 2.1: Summarize the basic equal employment opportunity laws and how each impacts HR functions such as recruitment and selection. […]
978-0133791532 Chapter 02 Part 5
85) Which of the following is most likely an example of a discriminatory selection standard? A) requiring an engineer applicant to meet specific height standards B) collecting work history information from a managerial applicant C) requiring a school teacher applicant […]
978-0133791532 Chapter 03 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 3 Human Resource Strategy and Analysis 1) What is the first step in the strategic management process? A) performing internal audits B) defining the current business C) translating the mission into strategic […]
978-0133791532 Chapter 03 Part 2
25) Starbucks announced that it will be closing approximately 600 of its stores. This information suggests the firm is most likely using a(n) ________ strategy. A) consolidation B) diversification C) integration D) expansion AACSB: Analytical Thinking Chapter: 3 LO: 3.1: […]
978-0133791532 Chapter 03 Part 3
53) Linking HR policies and practices with strategic goals in order to improve business performance is known as ________. A) strategic human resource management B) supply chain management C) succession planning D) behavior modeling Chapter: 3 LO: 3.2: Define strategic […]
978-0133791532 Chapter 03 Part 4
78) A ________ metric focuses on measuring the activities that contribute to achieving the company’s strategic aims. A) strategy-based B) high-performance C) human resource D) benchmark Chapter: 3 LO: 3.3: Explain with examples why metrics are important for managing human […]
978-0133791532 Chapter 03 Part 5
95) Empowerment, teamwork, and extensive training are primarily characteristics of ________. A) high-performance work systems B) transactional services C) strategic development D) evidence-based management Chapter: 3 LO: 3.4: Answer the question “What are high-performance work systems?” and give examples of […]
978-0133791532 Chapter 04 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 4 Job Analysis and Talent Management 1) Which of the following terms refers to the goal-oriented and integrated process of planning, recruiting, developing, managing, and compensating employees throughout an organization? A) global […]
978-0133791532 Chapter 04 Part 2
28) The information gathered during a job analysis is primarily used to ensure that firms are complying with OSHA, state governments, and the ADA. Chapter: 4 LO: 4.2: Discuss the process of job analysis, including why it is important. Skill: […]
978-0133791532 Chapter 04 Part 3
53) In most job descriptions, which of the following would LEAST likely be included in the job identification section? A) job title B) exempt/nonexempt status C) job location D) responsibilities/duties Chapter: 4 LO: 4.4: Explain how you would write a […]
978-0133791532 Chapter 04 Part 4
81) When basing job specifications on statistical analysis, the goal is to determine the relationship between a(n) ________ and a(n) ________. A) interest; criterion B) predictor; trait C) skill; interest D) predictor; criterion Chapter: 4 LO: 4.5: Explain how to […]
978-0133791532 Chapter 05 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 5 Personnel Planning and Recruiting 1) ________ is the process of deciding what positions the firm will have to fill and how to fill them. A) Employee selection B) Talent management C) […]
978-0133791532 Chapter 05 Part 2
30) Projected turnover, employee skills, financial resources, and technological changes are significant factors that managers must consider when determining future workforce needs. Chapter: 5 LO: 5.1: Explain the main techniques used in employment planning and forecasting. Skill: Concept 31) Personnel […]
978-0133791532 Chapter 05 Part 3
58) An employer will most likely use a private employment agency to ________. A) receive assistance writing catchy ads B) adhere to federal hiring practices C) fill a specific job opening quickly D) reach unemployed individuals Chapter: 5 LO: 5.5: […]
978-0133791532 Chapter 05 Part 4
83) Applicant tracking systems are software systems that assist managers with writing job descriptions and collecting application information. AACSB: Application of knowledge Chapter: 5 LO: 5.5: List and discuss the main sources of outside candidates. Skill: Concept 84) All applicant […]
978-0133791532 Chapter 06 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 6 Selecting Employees 1) Hiring workers who have criminal backgrounds without proper safeguards is considered ________. A) improper screening B) negligent hiring C) unreliable testing D) improper hiring Chapter: 6 LO: 6.1: […]
978-0133791532 Chapter 06 Part 2
25) Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees. In the past, the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices, […]
978-0133791532 Chapter 06 Part 3
53) Red Robin Gourmet Burgers is a national restaurant chain with nearly 36,000 employees that began as a small restaurant in Seattle. Over the years, Red Robin has attempted to develop a reputation as a fun, family restaurant that offers […]
978-0133791532 Chapter 06 Part 4
78) Marion Franklin is the CEO of a local real estate company, Action Realty. The community has seen an increase in population over the last 2 years, and new neighborhoods are being built as a result. Marion’s staff of realtors […]
978-0133791532 Chapter 07 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 7 Training and Developing Employees 1) ________ provides new employees with the basic background information required to perform their jobs satisfactorily. A) Employee recruitment B) Employee selection C) Employee orientation D) Employee […]
978-0133791532 Chapter 07 Part 2
28) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark’s sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 […]
978-0133791532 Chapter 07 Part 3
56) Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of ________. A) apprenticeship training B) on-the-job training C) vestibule training D) programmed learning AACSB: Application of knowledge Chapter: 7 LO: 7.4: Explain […]
978-0133791532 Chapter 07 Part 4
83) Which of the following enables management trainees to work full-time analyzing and solving problems in other departments? A) role playing B) action learning C) job rotation D) behavior modeling Chapter: 7 LO: 7.5: List and briefly discuss four management […]
978-0133791532 Chapter 08 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 8 Performance and Talent Management 1) The process of evaluating an employee’s current and/or past performance relative to his or her performance standards is called ________. A) recruitment B) employee selection C) […]
978-0133791532 Chapter 08 Part 2
26) What are the main steps in the performance appraisal process? What advice would you give to a supervisor who was about to conduct an appraisal interview? AACSB: Reflective thinking Chapter: 8 LO: 8.1: Explain the purpose of performance appraisal. […]
978-0133791532 Chapter 08 Part 3
49) Which of the following enables supervisors to oversee the amount of computerized data an employee is processing each day? A) online management assessment center B) digitized high-performance work center C) electronic performance monitoring system D) computerized performance appraisal system […]
978-0133791532 Chapter 08 Part 4
76) A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as ________. A) stereotyping B) central tendency C) halo effect D) leniency Chapter: 8 LO: 8.3: Give examples of potential appraisal […]
978-0133791532 Chapter 08 Part 5
93) Studies indicate that the idiosyncratic biases of appraisers account for the largest percentage of observed variances in performance ratings. Chapter: 8 LO: 8.3: Give examples of potential appraisal problems and how to deal with them. Skill: Concept 94) An […]
978-0133791532 Chapter 09 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 9 Managing Careers 1) Which term refers to the occupational positions a person has had over many years? A) engagement B) experience C) promotion D) career Chapter: 9 LO: 9.1: Discuss what […]
978-0133791532 Chapter 09 Part 2
23) How can organizations facilitate the career development needs of employees? AACSB: Application of knowledge Chapter: 9 LO: 9.1: Discuss what employers and supervisors can do to support employees’ career development needs. Skill: Application 24) What actions can managers take […]
978-0133791532 Chapter 09 Part 3
52) Which term refers to actions intended to place physical or psychological distance between employees and their work environments? A) absenteeism B) job withdrawal C) employee retention D) voluntary turnover Chapter: 9 LO: 9.4: Describe a comprehensive approach to retaining […]
978-0133791532 Chapter 09 Part 4
80) Tracy is frequently absent from work and almost always late, so her manager has decided to fire her. Which of the following grounds for dismissal will her manager most likely use? A) misconduct B) insubordination C) unsatisfactory performance D) […]
978-0133791532 Chapter 10 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 10 Developing Compensation Plans 1) ________ refers to all forms of pay or rewards going to employees and arising from their employment. A) Employee reimbursement B) Employee compensation C) Salary D) Benefits […]
978-0133791532 Chapter 10 Part 2
27) All of the following duties most likely indicate that an employee is exempt EXCEPT ________. A) making sales outside of the office B) performing manual office work C) designing computer systems D) managing subordinates Chapter: 10 LO: 10.1: List […]
978-0133791532 Chapter 10 Part 3
55) What is the first step in the ranking method of job evaluation? A) developing class or grade descriptions B) selecting and ranking jobs by department C) identifying appropriate compensable factors D) gathering job information from a job analysis Chapter: […]
978-0133791532 Chapter 10 Part 4
83) Which of the following most likely indicates than an employee is a professional under the law? A) holds a college degree B) works overtime hours C) manages other workers D) earns at least $245 per week Chapter: 10 LO: […]
978-0133791532 Chapter 11 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 11 Pay for Performance and Employee Benefits 1) Which of the following is the most commonly used tool for motivating employees? A) merchandise incentives B) recognition programs C) special events D) variable […]
978-0133791532 Chapter 11 Part 2
23) Which incentive plan is based on a philosophy that managers and employees must cooperate together? A) cash plan B) gainsharing plan C) deferred profit-sharing plan D) employee stock ownership plan Chapter: 11 LO: 11.2: Name and define the most […]
978-0133791532 Chapter 11 Part 3
53) Keith works as a construction foreman, and he is viewed as a reliable, competent employee. Keith was recently injured in a car accident while on vacation, and his injuries are so severe that he will not be able to […]
978-0133791532 Chapter 11 Part 4
81) Malcolm is interviewing for a new job and he is evaluating the quality of the pension plans offered for each company he is considering. One company offers a pension plan in which the company will make all contributions to […]
978-0133791532 Chapter 12 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 12 Maintaining Positive Employee Relations 1) Which activity involves establishing and maintaining positive employee-employer relationships? A) employee relations B) succession planning C) employee development D) human resource management Chapter: 12 LO: 12.1: […]
978-0133791532 Chapter 12 Part 2
25) Which of the following is LEAST relevant to an effective employee suggestion system? A) focus on key organizational goals B) simple submission process C) monetary reward option D) senior management support Chapter: 12 LO: 12.2: Discuss at least four […]
978-0133791532 Chapter 12 Part 3
51) Which of the following is a true statement regarding ethical behavior in the workplace? A) Discussions in the workplace about ethics lead to more ethically problematic behavior. B) Significantly challenging goals that are pursued blindly may increase unethical behavior. […]
978-0133791532 Chapter 12 Part 4
77) Which of the following is a procedure that corrects a subordinate for violating a rule or procedure? A) coaching B) training C) discipline D) appraisal Chapter: 12 LO: 12.4: Explain what is meant by fair disciplinary practices. Skill: Concept […]
978-0133791532 Chapter 12 Part 5
91) When firms do not deal swiftly and fairly with the unethical behavior of employees, ethical employees feel penalized. AACSB: Ethical understanding and reasoning Chapter: 12 LO: 12.4: Explain what is meant by fair disciplinary practices. Skill: Concept 92) The […]
978-0133791532 Chapter 13 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 13 Labor Relations and Collective Bargaining 1) With the maintenance of membership arrangement of union security, how long must union members employed by a firm maintain union membership? A) until there is […]
978-0133791532 Chapter 13 Part 2
30) The Taft-Hartley Act amended the Wagner Act in all of the following ways EXCEPT by ________. A) prohibiting unfair labor practices B) limiting the power of the National Labor Review Board C) enumerating the rights of employees as union […]
978-0133791532 Chapter 13 Part 3
54) It is legal for union organizers to solicit employees for membership as long as the effort does not endanger the performance or safety of the employees. Chapter: 13 LO: 13.4: Describe the process of a union drive and election. […]
978-0133791532 Chapter 13 Part 4
81) Union tactics designed to impede or disrupt production by encouraging employees to slow the pace of work, refuse to work overtime, and participate in sick-outs are called ________. A) espionage B) inside games C) lockouts D) strikes Chapter: 13 […]
978-0133791532 Chapter 14 Part 1
Fundamentals of Human Resource Management, 4e (Dessler) Chapter 14 Improving Occupational Safety, Health, and Risk Management 1) Each year there are roughly ________ million occupational injuries and illnesses in the United States. A) 1.2 B) 3.8 C) 5.4 D) 9.8 […]
978-0133791532 Chapter 14 Part 2
27) What are the major sources of occupational respiratory disease? What role does OSHA play in protecting employees against occupational respiratory diseases? AACSB: Application of knowledge Chapter: 14 LO: 14.1: Discuss OSHA and how it operates. 14.5: Discuss major health […]
978-0133791532 Chapter 14 Part 3
48) Which of the following would LEAST likely be categorized as a vulnerable worker? A) minority workers B) young workers C) immigrant workers D) female workers AACSB: Diverse and multicultural work environments Chapter: 14 LO: 14.3: Explain how to prevent […]
978-0133791532 Chapter 14 Part 4
77) Tina is a data entry specialist who spends most of her day at a computer workstation. She has recently experienced eyestrain, neck aches, and pain in her wrist. Which of the following recommendations is LEAST likely to benefit Tina? […]
978-0133791532 Chapter 14 Part 5
93) Identifying security and other corporate risks is known as ________. A) worker risk assessment B) supply chain management C) performance assessment D) enterprise risk management Chapter: 14 LO: 14.6: Discuss the main elements in an occupational security and risk […]