85) Which of the following is most likely an example of a discriminatory selection standard?
A) requiring an engineer applicant to meet specific height standards
B) collecting work history information from a managerial applicant
C) requiring a school teacher applicant to have a four-year college degree
D) measuring the computer language skills of a software designer applicant
AACSB: Application of knowledge
Chapter: 2
LO: 2.3: Give examples of what employers can and cannot legally do with respect to
recruitment, selection, and promotion and layoff practices.
Skill: Application
86) According to federal laws, asking job candidates about their marital status is not illegal;
however, a firm needs to be able to defend the practice as a BFOQ to avoid raising
discrimination issues.
Chapter: 2
LO: 2.3: Give examples of what employers can and cannot legally do with respect to
recruitment, selection, and promotion and layoff practices.
Skill: Concept
40
87) Under the Civil Rights Act of 1991, a discrimination claim must be filed within ________
after the alleged incident took place.
A) 60 days
B) 1 year
C) 300 days
D) 3 years
Chapter: 2
LO: 2.4: Explain the Equal Employment Opportunity Commission.
Skill: Concept
88) After a discrimination charge has been filed, the EEOC has ________ days to serve an
employer with notice of the charge.
A) 5
B) 10
C) 30
D) 60
Chapter: 2
LO: 2.4: Explain the Equal Employment Opportunity Commission.
Skill: Concept
89) Which of the following is obtained by employers to protect against the costs of
discrimination claims?
A) disability insurance
B) workers’ compensation insurance
C) employment arbitration insurance
D) employment practices liability insurance
Chapter: 2
LO: 2.4: Explain the Equal Employment Opportunity Commission.
Skill: Concept
41
90) According to the EEOC process, which of the following is NOT an option for an employer
faced with an offer to mediate an employment discrimination charge?
A) file a lawsuit against the EEOC in state court
B) make a settlement offer without mediation
C) prepare a position statement for the EEOC
D) agree to mediate the charge
AACSB: Application of knowledge
Chapter: 2
LO: 2.4: Explain the Equal Employment Opportunity Commission.
Skill: Concept
91) According to the U.S. Supreme Court, employers can require employment discrimination
plaintiffs to arbitrate their claims when the employer ________.
A) conducts an impartial investigation of the claim
B) provides all employment files to the EEOC
C) adheres to the ethical standards of Sarbanes-Oxley
D) institutes an alternative dispute resolution program
Chapter: 2
LO: 2.4: Explain the Equal Employment Opportunity Commission.
Skill: Concept
42
92) When addressing EEOC claims, it is recommended that employers ________.
A) provide investigators with access to the records of all employees at the firm
B) avoid providing a position statement because of the potential for misuse
C) meet with the employee who made the complaint to clarify relevant issues
D) avoid conducting a private investigation because of the conflict of interest
Chapter: 2
LO: 2.4: Explain the Equal Employment Opportunity Commission.
Skill: Concept
93) According to the EEOC, the first step an employer should take in establishing an affirmative
action program is to survey current minority and female employees to assess their goals for a
program.
Chapter: 2
LO: 2.4: Explain the Equal Employment Opportunity Commission.
Skill: Concept
94) According to the Civil Rights Act of 1991, an employment discrimination claim must be filed
within 60 days after the alleged incident occurred, or a claim cannot be filed.
Chapter: 2
LO: 2.4: Explain the Equal Employment Opportunity Commission.
Skill: Concept
43
95) Which of the following terms refers to the tendency to view members of other social groups
less favorably than one’s own?
A) stereotyping
B) discrimination
C) tokenism
D) ethnocentrism
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
96) Which of the following refers to the variety of demographic features that characterize a
company’s workforce?
A) ethnocentricity
B) competency
C) diversity
D) mobility
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
44
97) Which of the following is most likely characteristic of a firm effectively implementing a
diversity management program?
A) Female and minority employees have access to international job assignments.
B) Diversity training requirements are only completed by minority and female workers.
C) Voluntary mediation occurs frequently among female and minority workers.
D) Female and minority employees report directly to low-level managers.
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Application
98) Hayworth Hotels employs a small group of women and minorities in high-profile positions,
but few women and minorities hold significant positions in other areas of the firm. Which of the
following best describes the situation at Hayworth Hotels?
A) ethical hiring practices
B) tokenism
C) diversity management
D) ethnocentrism
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Application
45
99) All of the following are likely to increase employee support to an affirmative action program
EXCEPT ________.
A) transparent selection procedures
B) clear communication
C) effective tokenism
D) valid justifications
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
100) Which term refers to taking specific actions toward or against the person based on the
person’s group?
A) prejudice
B) collegiality
C) discrimination
D) stereotyping
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
46
101) Gender-role stereotyping is best defined as the tendency to ________.
A) associate women with certain jobs
B) appoint women to high-profile positions
C) build a workforce with primarily one gender
D) pay women and men differently for the same job
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
102) What is the primary goal of managing diversity in an organization?
A) promoting minorities to managerial positions
B) complying with federal and state employment regulations
C) helping employees adapt to individual cultural differences
D) ensuring that the workforce is adequately balanced
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
103) Which of the following is a characteristic of firms with exemplary reputations for managing
diversity?
A) female CEOs
B) global workers
C) top management support
D) career development programs
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
47
104) All of the following are used by firms to measure and manage diversity EXCEPT
________.
A) focus groups
B) ADR programs
C) hiring and retention metrics
D) employee attitude surveys
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
105) Reverse discrimination refers to discriminating against ________ applicants and
employees.
A) minority
B) underqualified
C) nonminority
D) disabled
AACSB: Diverse and multicultural work environments
Chapter: 2
LO: 2.5: List five strategies for successfully increasing diversity of the workforce.
Skill: Concept
48