53) Linking HR policies and practices with strategic goals in order to improve business
performance is known as ________.
A) strategic human resource management
B) supply chain management
C) succession planning
D) behavior modeling
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
54) Which of the following is the most likely source of a company’s hierarchy of goals?
A) structure of the firm’s HR department
B) assessment center of the firm
C) basic planning process of the firm
D) organizational chart of the firm
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
55) Which of the following best describes the general purpose of a strategic plan?
A) obtaining global resources
B) monitoring employee recruiting
C) maintaining a competitive advantage
D) providing opportunities for expansion
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
21
56) Which of the following is NOT part of strategic planning?
A) defining the business and developing a mission
B) translating a mission into strategic goals
C) crafting a course of action
D) conducting a job analysis
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
57) Which of the following is a course of action that answers the question, “How do we get from
here to there?”
A) case study
B) mission
C) strategy
D) vision
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
22
58) The primary purpose of strategic human resource management is to ________.
A) develop human resource policies that align with industry standards
B) link an organization’s strategic plan with its human resource strategies
C) create stringent appraisal systems that highlight employee weaknesses
D) use offshoring to reduce human resource costs and to initiate global strategies
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
59) In order to generate the desired workforce skills, competencies, and behaviors that a firm
needs to achieve its strategic goals, human resource management must first develop ________.
A) HR tools
B) HR strategies
C) company norms
D) employee cultures
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
60) Which term refers to the employee skills and behaviors that a firm needs to achieve its
strategic goals?
A) task analyses
B) mission statements
C) supervisory objectives
D) workforce requirements
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
23
61) All of the following are HR tools used to translate a firm’s strategic goals into HR policies
and activities EXCEPT ________.
A) scatter plot
B) strategy map
C) digital dashboard
D) HR scorecard
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
62) As an HR manager, you would most likely use a strategy map to ________.
A) outline a presentation for top executives
B) quantify the financial and nonfinancial goals of a firm
C) understand the chain of activities that contributes to a firm’s success
D) assess the effects of employee training programs on retention rates
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
24
63) Which term refers to a process for assigning financial and nonfinancial goals to the chain of
activities required for achieving the company’s strategic aims?
A) HR ratio analysis
B) strategy mapping
C) behavior modeling
D) HR scorecard
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
64) Mona, an HR manager, is using the HR scorecard process to quantify a strategy map. Which
of the following tasks is Mona LEAST likely to perform?
A) informing all employees of their goals
B) holding structured interviews with participants
C) monitoring and assessing employee performance
D) assigning financial and nonfinancial goals to activities
AACSB: Analytical Thinking
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Application
25
65) As an HR manager with Northern Airlines, Stan reviews graphs and charts on his computer
to understand the relationship between HR activities, employee behaviors, and strategic
outcomes. Which of the following tools does Stan most likely use?
A) strategy map
B) HR scorecard
C) digital dashboard
D) corporate scatter plot
AACSB: Analytical Thinking
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Application
66) Human resource strategies are the ________ used to produce the desired workforce skills,
competencies, and behaviors needed to support a firm’s strategic goals.
A) visions and missions
B) policies and practices
C) theories and evaluations
D) objectives and plans
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
26
67) The employee manual at Go-Tech states that the firm “complies with all laws, regulations,
and principles of ethical conduct.” This statement is an example of a Go-Tech ________.
A) policy
B) strategy
C) mission
D) procedure
AACSB: Application of knowledge
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Application
68) Suzanne, an employee at Sound Wave Systems, believes that the firm’s warehouse is an
unsafe environment due to slippery floors and faulty stair rails. After consulting the employee
manual, Suzanne writes a letter about the situation to her immediate supervisor. Suzanne is most
likely following the firm’s ________.
A) policies
B) strategies
C) missions
D) procedures
AACSB: Application of knowledge
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Application
69) Goals are initiated by the bottom level of an organization according to the hierarchy of goals
approach to strategic planning.
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
27
70) The specific human resource policies and practices used to support a firm’s strategic goals
are known as human resource strategies.
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
71) HR scorecards present managers with desktop graphs and charts of how a firm’s HR
strategies compare to those of other firms in the same industry.
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
72) Employees’ skills and commitment create a competitive advantage in service industries, but
technology is the primary key to a competitive advantage in manufacturing industries.
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
28
73) Strategic human resource management means formulating and executing HR systems that
produce the employee competencies and behaviors the company needs to achieve its strategic
aims.
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Concept
74) In a brief essay, explain how the strategy map, the HR scorecard, and the digital dashboard
are used in strategic human resource management.
AACSB: Analytical Thinking
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Critical Thinking
29
75) In a brief essay, discuss the importance of strategic planning and setting hierarchical goals.
AACSB: Reflective thinking
Chapter: 3
LO: 3.2: Define strategic human resource management and give an example of strategic human
resource management in practice.
Skill: Critical Thinking
76) Which of the following terms refers to a set of human resource management policies and
practices that promote organizational effectiveness?
A) human resource metric
B) corporate-level strategy
C) strategic human resource map
D) high-performance work system
Chapter: 3
LO: 3.3: Explain with examples why metrics are important for managing human resources.
Skill: Concept
77) All of the following are commonly used HR metrics EXCEPT ________.
A) health care costs per employee
B) absence rate
C) cost per new hire
D) communication expenses
Chapter: 3
LO: 3.3: Explain with examples why metrics are important for managing human resources.
Skill: Concept
30