53) Red Robin Gourmet Burgers is a national restaurant chain with nearly 36,000 employees that
began as a small restaurant in Seattle. Over the years, Red Robin has attempted to develop a
reputation as a fun, family restaurant that offers both excellent food and service. Red Robin’s
core values—honor, integrity, having fun, and continually seeking knowledge—serve as the basis
for all of the firm’s decisions and are even embroidered on the sleeves of every employee’s
uniform. As Red Robin continues to expand, executives are considering adding tests to the
screening process.
Which of the following, if true, would undermine the argument that Red Robin should use
achievement tests in the employee selection process?
A) Red Robin provides a two-week training session to all new hires, which are frequently college
students with little experience in the restaurant industry.
B) Red Robin requires applicants for cashier positions to take typing tests to assess their speed at
the cash register.
C) Red Robin expects applicants for management positions to understand current EEO laws and
be aware of ADA requirements.
D) Red Robin receives so many applications that it only considers individuals with previous job
experience in the restaurant industry.
AACSB: Reflective thinking
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Critical Thinking
54) An interest inventory compares an applicant’s current interests with the interests of
________.
A) retired workers
B) younger individuals
C) other people in the same industry
D) other people in various occupations
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
21
55) Which of the following is used to measure job knowledge?
A) work samples
B) projective tests
C) achievement tests
D) interest inventories
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
56) A ________ is a simulation in which candidates perform realistic tasks in hypothetical
situations and receive scores based on their performance.
A) work sampling event
B) video-based situational
C) miniature job evaluation
D) management assessment center
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
57) Which of the following is the primary advantage of using management assessment centers in
the selection process?
A) Development costs are very low.
B) Peers are effectively able to predict the success of applicants.
C) Minimal time is required for test administration.
D) Industrial psychologists are involved in the testing process.
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
22
58) Typical simulated exercises used in management assessment centers include all of the
following EXCEPT ________.
A) individual presentations
B) leaderless group discussions
C) motor skills assessments
D) in-basket
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
59) Carter Vacuums needs to hire 20 new employees to fill positions at its manufacturing facility.
The HR department wants to minimize the costs related to screening applicants but also wants
the assessment method to be highly valid to the specific jobs. Which of the following would be
the best choice for Carter Vacuums?
A) personality tests
B) cognitive ability tests
C) assessment centers
D) structured interviews
AACSB: Application of knowledge
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Application
60) Which of the following tests measures what someone has learned?
A) achievement test
B) job knowledge test
C) cognitive ability test
D) aptitude test
AACSB: Application of knowledge
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
23
61) Which of the following is most likely a true statement about using personality tests in the
selection process?
A) Personality tests fail to assist with job performance predictions.
B) Employers are using personality tests less frequently than in the past.
C) Extroversion shows a consistent relationship with all job performance criteria.
D) Fake responses on personality tests can be identified through minor eye movements.
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
62) The primary focus of the Global Competencies Inventory is to measure an individual’s
________.
A) cognitive skills
B) level of adaptability
C) ability to learn a foreign language
D) degree of international knowledge
AACSB: Application of knowledge
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
63) Interest inventories are useful for career planning because they compare the interests of the
test taker to the interests of those people in various occupations.
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Concept
24
64) What is a management assessment center? What else can managers use these centers for
besides selection? Provide two examples of typical simulated exercises used in management
assessment centers.
AACSB: Application of knowledge
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests.
Skill: Application
65) An employer wants to learn as much as possible about the cognitive abilities and job-based
knowledge of candidates. What types of personnel tests would the employer most likely use?
What types of interview questions would the employer most likely ask?
AACSB: Application of knowledge
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests. 6.3: Explain the factors and
problems that can undermine an interview’s usefulness, and the techniques for eliminating them.
Skill: Synthesis
66) Why is careful selection important? How can personnel tests and interviews improve the
selection process?
AACSB: Application of knowledge
Chapter: 6
LO: 6.2: Discuss at least four basic types of personnel tests. 6.3: Explain the factors and
problems that can undermine an interview’s usefulness, and the techniques for eliminating them.
Skill: Synthesis
25
67) What is the first step in conducting an effective interview?
A) studying the job description
B) asking situational questions
C) conducting a background check
D) establishing rapport with candidates
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Concept
68) Which of the following is a procedure designed to predict future job performance on the
basis of applicants’ oral responses to oral inquiries?
A) management game
B) work sample simulation
C) selection interview
D) management assessment center
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Concept
69) What type of interview would most likely include the statement, “Tell me about a time when
you worked successfully in a team environment”?
A) situational
B) behavioral
C) subjective
D) puzzle
AACSB: Application of knowledge
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Application
26
70) Which of the following statements is representative of what might be asked in a situational
interview?
A) “Tell me about a time you showed leadership in a difficult situation.”
B) “How have you handled ethical dilemmas in the past?”
C) “Suppose you were confronted with an angry customer who threatened to sue the company.
What would you do?”
D) “In this position, you are responsible for hiring and firing subordinates. Have you ever fired
anyone before? Tell me how you handled the situation.”
AACSB: Application of knowledge
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Application
71) What type of interview would most likely include the following statement? “Imagine that
you have just been assigned the task of winning the business of our competition’s biggest client.
How would you proceed?”
A) situational
B) behavioral
C) puzzle
D) stress
AACSB: Application of knowledge
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Application
27
72) In a panel interview, a candidate is interviewed in a ________ fashion by a group of
interviewers.
A) serial
B) sequential
C) simultaneous
D) systematic
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Concept
73) Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview is
conducted by a team of faculty members who interview him simultaneously and then combine
their ratings into one score. This is an example of a ________ interview.
A) serial
B) panel
C) sequential
D) mass
AACSB: Reflective thinking
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Application
28
74) Consider the following question: “Can you give a work-related example of a specific
instance where you provided leadership?” This is an example of a ________ question.
A) background
B) behavioral
C) situational
D) descriptive
AACSB: Application of knowledge
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Application
75) Which question below is an example of a background question?
A) “Can you provide an example of a time when you developed a highly effective ad campaign?”
B) “What experience and training have you had with drafting designs for commercial buildings?”
C) “What is the procedure you would follow when examining a patient complaining of chest
pain?”
D) “What steps would you follow to conduct a brainstorming session with a group of employees
on safety?”
AACSB: Application of knowledge
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Application
29
76) Which question below is an example of a behavioral question?
A) “What would you do if you were asked a question during a sales presentation for which you
did not know the answer?”
B) “What factors do you consider before underwriting an insurance policy for a new client?”
C) “What is your attitude about working with a sales team instead of independently?”
D) “Can you tell me about a time when you solved a really difficult problem?”
AACSB: Application of knowledge
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Application
77) Marion Franklin is the CEO of a local real estate company, Action Realty. The community
has seen an increase in population over the last 2 years, and new neighborhoods are being built
as a result. Marion’s staff of realtors is very busy, and Marion needs to hire a new agent.
Although Marion has hired agents in the past, they have not always turned out to be as successful
as she had hoped.
Which of the following interview questions would most likely provide Marion with the highest
validity and be the most useful for predicting job performance?
A) What steps do you go through to determine the best listing price for a home?
B) What would you do if your client did not clean his home for an open house?
C) What is the difference between assessed value and appraised value?
D) What do you like and dislike about selling real estate?
AACSB: Reflective thinking
Chapter: 6
LO: 6.3: Explain the factors and problems that can undermine an interview’s usefulness, and the
techniques for eliminating them.
Skill: Critical Thinking
30