25) Which of the following is LEAST relevant to an effective employee suggestion system?
A) focus on key organizational goals
B) simple submission process
C) monetary reward option
D) senior management support
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
26) Distributive justice refers to the manner in which managers conduct their interpersonal
dealings with employees.
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
27) Many people in the new business development group at GRS&M feel that Blaine was
promoted due to her personal friendship with the supervisor rather than a fair review of the
qualified employees in the group. This attitude is the result of the employees’ perceived
procedural justice relative to the decision.
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Application
11
28) A firm’s ethics code outlines its mission, vision, appraisal system, and hiring policies.
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
29) The introduction of union relations laws, civil rights laws, and occupational safety laws have
led to the diminishment of most employees’ legal rights.
Chapter: 12
LO: 12.2: Discuss at least four methods for managing employee relations.
Skill: Concept
30) The principles of conduct governing an individual or a group are referred to as ________.
A) judgments
B) morals
C) ethics
D) laws
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
12
31) Ethics are best defined as the ________.
A) basic beliefs about what is right or wrong
B) values, traditions, and behaviors a company’s employees share
C) principles of conduct governing an individual or group
D) standards used by the organization to decide upon proper conduct
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
32) Morality is best defined as the ________.
A) basic beliefs about what is right or wrong
B) principles of conduct governing an individual or group
C) standards used by the organization to decide upon proper conduct
D) standards of behavior accepted by society
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
33) Which of the following leads to the majority of ethical compromises in the workplace?
A) meeting scheduling pressures
B) meeting financial objectives
C) feeling peer pressure
D) saving jobs
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
13
34) According to the ethics research presented in the text, “bad cases” are best described as
________.
A) managers who encourage unethical choices
B) people who are inclined to make unethical choices
C) ethical situations that are ripe for unethical choices
D) environments that foster or condone unethical choices
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
35) According to the ethics research presented in the text, “bad apples” are best described as
________.
A) pressures that encourage unethical choices
B) people who are inclined to make unethical choices
C) ethical situations that are ripe for unethical choices
D) environments that foster or condone unethical choices
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
36) According to the ethics research presented in the text, “bad barrels” are best described as
________.
A) pressures that lead to unethical choices
B) people who are inclined to make unethical choices
C) ethical situations that are ripe for unethical choices
D) environments that foster or condone unethical choices
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
14
37) According to research, most adults base their work-related ethical decisions on ________.
A) high-level ethical principles
B) expectations of co-workers
C) fears of being punished
D) upward feedback
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
38) Based on research into ethical behavior in the workplace, which of the following is a true
statement?
A) Employees feel uncomfortable discussing ethics, so it should be avoided.
B) Punishing unethical behavior fails to alter the behavior of others in the workplace.
C) Having ethical leaders in an organization reduces the number of unethical decisions.
D) A code of conduct significantly decreases the number of unethical choices in the workplace.
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
15
39) According to research, which of the following has the greatest impact on work-related ethical
decisions?
A) organizational characteristics
B) environmental pressures
C) corporate procedures
D) personal inclinations
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
40) According to ethics surveys, which of the following is the underlying factor behind most
ethical lapses in the workplace?
A) unclear standards
B) company pressures
C) distrust of co-workers
D) personal financial problems
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
16
41) ________ is the characteristic values, traditions, and behaviors a company’s employees
share.
A) Organizational culture
B) Organizational climate
C) Organizational ethics
D) National culture
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
42) Organizational culture refers to the ________.
A) basic societal beliefs about what is right or wrong
B) characteristic values, traditions, and behaviors a company’s employees share
C) principles of conduct governing an individual or group
D) standards used by the organization to decide upon proper conduct
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
43) Which of the following best defines values as they relate to organizational culture?
A) a basic belief about what is right or wrong
B) characteristic values, traditions, and behaviors a company’s employees share
C) principles of conduct governing an individual or group
D) standards of behavior accepted by society
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
17
44) As a manager, all of the following are methods that you should use to shape the ethical
behavior of subordinates EXCEPT ________.
A) clarifying expectations
B) serving as a role model
C) rewarding honest work
D) taking credit for others’ work
AACSB: Application of knowledge
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Application
45) Which of the following is LEAST likely to convey signals to employees regarding ethical
behavior?
A) benefits plans
B) incentive plans
C) appraisal systems
D) disciplinary procedures
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
18
46) Which of the following has the most impact on creating and sustaining an ethical
organizational culture?
A) performance appraisals
B) managerial actions
C) compensation packages
D) business policies
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
47) Johnson & Johnson has a corporate ethics code that states “We believe our first responsibility
is to the doctors, nurses and patients, mothers and fathers, and all others who use our products
and services.” What is the most likely purpose of Johnson & Johnson’s ethics code?
A) providing physical support for managers
B) establishing disciplinary policies for managers
C) providing incentives for employees
D) clarifying expectations for employees
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Application
19
48) The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling
luggage, and assisting cabin attendants while in flight. This is an example of ________ to create
and sustain the company’s culture.
A) providing physical support
B) organizing ceremonies
C) clarifying expectations
D) using signs and symbols
AACSB: Application of knowledge
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Application
49) When a company rewards employees who behave ethically using the firm’s incentive plan
and appraisal system, they are ________ to encourage ethical behavior.
A) providing physical support
B) using stories
C) organizing ceremonies
D) using symbols
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
50) According to experts, ethical behavior in the workplace begins with ________.
A) fraudulent deeds
B) organizational fit
C) moral awareness
D) reward systems
AACSB: Ethical understanding and reasoning
Chapter: 12
LO: 12.3: Explain what is meant by ethical behavior.
Skill: Concept
20