23) How can organizations facilitate the career development needs of employees?
AACSB: Application of knowledge
Chapter: 9
LO: 9.1: Discuss what employers and supervisors can do to support employees’ career
development needs.
Skill: Application
24) What actions can managers take to support the career development needs of subordinates?
What role does coaching play in supporting employee development needs?
AACSB: Analytical Thinking
Chapter: 9
LO: 9.1: Discuss what employers and supervisors can do to support employees’ career
development needs. 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Synthesis
25) Which term refers to educating, instructing, and training subordinates to perform job-related
tasks?
A) outsourcing
B) networking
C) mentoring
D) coaching
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Concept
11
26) Which term refers to advising, counseling, and guiding an employee?
A) coaching
B) mentoring
C) appraising
D) training
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Concept
27) Jason, a sales manager, has been given the task of coaching a new employee. What should
Jason do first?
A) ask the employee to complete a job-related questionnaire
B) give the employee suggestions about work practices
C) observe the employee working and interacting
D) reach agreement with the employee on a plan
AACSB: Reflective thinking
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Application
28) Jason, a sales manager, has been given the task of coaching a new employee. Jason has
already observed the employee on the job and reviewed the employee’s productivity levels. What
should Jason do next?
A) develop a change plan with the employee
B) offer the employee ideas and advice
C) observe the employee again
D) create a task assignment
AACSB: Reflective thinking
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Application
12
29) Westin Manufacturing is a large firm with offices across the U.S. Many career opportunities
exist at Westin in areas such as IT, sales, marketing, and product development. Westin managers
are currently considering the idea of assigning a coach to every new employee at the firm. Which
of the following, if true, best supports this idea?
A) Organizational development at Westin has improved employee engagement.
B) As a high-performance work system, Westin relies on multi-skilled teams.
C) Westin employees participate in training and development programs twice a year.
D) The turnover rate of hourly employees at Westin is higher than the industry average.
AACSB: Analytical Thinking
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Critical Thinking
30) According to research, effective mentors have the ability to ________.
A) maintain control of the relationship
B) establish basic standards of performance
C) steer employees into important projects
D) teach employees how to complete tasks
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Concept
31) Unlike a traditional mentor, a mentor/sponsor is able to ________.
A) advocate for an employee’s promotion
B) guide employees into projects
C) offer professional advice
D) teach job skills
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Concept
13
32) Quinn, a new employee at Madison Enterprises, thinks that a mentor would benefit his career
at Madison. In order to have a successful mentor-protégé relationship, Quinn should most likely
________.
A) keep expectations vague for flexibility
B) ask his manager to be his mentor
C) focus on specific work issues
D) discuss his personal problems
AACSB: Reflective thinking
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Application
33) Coaching involves helping employees make long-term career plans, and mentoring focuses
on teaching shorter-term job-related skills.
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Concept
34) Research indicates that traditional mentoring is more effective for women than for men.
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Concept
14
35) Describe the four-step coaching process.
AACSB: Application of knowledge
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Application
36) Why is traditional mentoring often less effective for women than men? How are some firms
addressing this problem?
AACSB: Diverse and multicultural work environments
Chapter: 9
LO: 9.2: List and discuss the four steps in effectively coaching an employee.
Skill: Critical Thinking
15
37) Which term refers to being psychologically involved in, connected to, and committed to
getting one’s jobs done?
A) retention
B) engagement
C) ethical
D) enrichment
Chapter: 9
LO: 9.3: Explain why career development can improve employee engagement.
Skill: Concept
38) Diminished employee engagement is most likely shown by all of the following EXCEPT
________.
A) poor attendance
B) voluntary turnover
C) mental withdrawal
D) inadequate supervision
Chapter: 9
LO: 9.3: Explain why career development can improve employee engagement.
Skill: Concept
39) Which of the following statements about employee engagement is most likely true?
A) Most of the global workforce is engaged.
B) Long-term employees are considered engaged.
C) An engaged workforce improves company revenue.
D) Companies improve engagement by raising salaries.
Chapter: 9
LO: 9.3: Explain why career development can improve employee engagement.
Skill: Concept
16
40) Which of the following managerial actions would most likely improve employee
engagement?
A) highlighting how employee efforts help accomplish company goals
B) providing annual performance appraisals and bonuses
C) assigning employees to high-performing work teams
D) encouraging lifelong learning through training
Chapter: 9
LO: 9.3: Explain why career development can improve employee engagement.
Skill: Concept
41) Which of the following would LEAST likely measure employee engagement?
A) profitability
B) recruitment
C) absenteeism
D) customer satisfaction
Chapter: 9
LO: 9.3: Explain why career development can improve employee engagement.
Skill: Concept
42) According to research, less than 25% of the global workforce is engaged.
Chapter: 9
LO: 9.3: Explain why career development can improve employee engagement.
Skill: Concept
17
43) Turnover is best defined as the rate at which ________.
A) employees leave a firm
B) employers hire workers
C) employees are promoted
D) employers downsize operations
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
44) Which of the following is an example of an intangible cost of turnover?
A) interviewing costs
B) recruiting costs
C) coaching costs
D) testing costs
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
45) According to research, what is the primary reason that top-performing employees leave an
organization?
A) stress
B) compensation
C) work-life balance
D) promotion opportunities
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
18
46) ABC Enterprises has a high rate of employee turnovers. Which of the following would most
likely help ABC managers identify turnover causes?
A) background checks
B) appraisal interviews
C) aptitude testing
D) exit interviews
AACSB: Application of knowledge
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Application
47) Wilson Manufacturing has experienced a significant increase in employee turnover over the
last year. Managers at Wilson want to identify and correct problems before losing valuable
employees. Which of the following would most likely accomplish this goal?
A) administering attitude surveys to employees
B) initiating regular exit interviews for workers
C) providing additional training opportunities
D) offering a flexible benefits plan
AACSB: Analytical Thinking
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Application
48) Which of the following would most likely increase turnover rates at an organization?
A) training and development
B) flexible work arrangements
C) intense performance monitoring
D) high-involvement work practices
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
19
49) What is the purpose of IBM’s on-demand staffing strategy?
A) monitor career development of high-performers
B) train employees for future workforce needs
C) identify causes of high turnover rates
D) meet needs of temporary workers
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
50) Ray, an IT specialist, often daydreams at work, fails to focus on tasks, and arrives late. Ray’s
actions are most likely an example of ________.
A) voluntary turnover
B) disengagement
C) withdrawal
D) retention
AACSB: Application of knowledge
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Application
51) A talent management approach to employee retention focuses primarily on ________,
A) retaining key employees
B) reducing turnover costs
C) minimizing coaching needs
D) retaining executive managers
Chapter: 9
LO: 9.4: Describe a comprehensive approach to retaining employees.
Skill: Concept
20