25) Which of the following best explains why HR management is important to all managers?
A) Economic challenges facing the world call for advanced cost-cutting and streamlining.
B) Investing in human capital enables managers to achieve positive results for the firm.
C) An enthusiastic labor force is likely to provide financial support to local unions.
D) Technological changes and global competition require clear organization charts.
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
26) Larry is a line manager at a large sporting goods store. Which of the following is LEAST
likely to be one of Larry’s HR responsibilities?
A) training new employees
B) interpreting company policies
C) sharing financial advice
D) disciplining employees
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
27) All of the following are examples of human resource specialties EXCEPT ________.
A) job analyst
B) training specialist
C) EEO coordinator
D) financial advisor
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
11
28) Nicole works as a job analyst at a computer firm. Which of the following most likely
describes Nicole’s duties in her current position?
A) searching for qualified job candidates
B) processing employee benefits programs
C) collecting information about job duties
D) planning and organizing training activities
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
29) In general, how many human resource employees would be on staff for a firm with 500 total
employees?
A) 1
B) 2
C) 5
D) 10
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
12
30) Which of the following human resource management specialties would most likely require
extensive travel?
A) labor relations specialist
B) training specialist
C) job analyst
D) recruiter
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
31) Which of the following focuses on using centralized call centers and outsourcing
arrangements with vendors as a way to provide specialized support for certain HR activities?
A) transactional HR groups
B) corporate HR groups
C) embedded HR units
D) HR consulting firms
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
13
32) An HR generalist at Wilson Manufacturing has been assigned to the sales department to
provide HR management assistance as needed. Which of the following best describes the
structure of the HR services provided at Wilson Manufacturing?
A) transactional HR groups
B) corporate HR groups
C) embedded HR units
D) HR centers of expertise
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
33) Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice
president of human resources. Jackson Pharmaceuticals has a history of problems within its HR
department including high employee turnover, EEO violations, inadequate training programs,
and benefit enrollment difficulties. With years of experience transforming HR departments in
other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.
Which of the following best supports the argument that Whitman should create embedded HR
units and assign relationship managers to each department within the firm?
A) Employees frequently complain about the inconsistent assistance they receive from the HR
department due to its large size.
B) The global nature of the firm makes it difficult for the HR department to effectively
communicate corporate messages to employees scattered around the world.
C) Centralized call centers would enable the HR department to provide specialized support on
daily transactional activities.
D) Line managers want to implement additional screening and evaluations to improve the quality
of their subordinates.
AACSB: Reflective thinking
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Critical Thinking
14
34) Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice
president of human resources. Jackson Pharmaceuticals has a history of problems within its HR
department including high employee turnover, EEO violations, inadequate training programs,
and benefit enrollment difficulties. With years of experience transforming HR departments in
other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.
Which of the following best supports Whitman’s idea to develop a transactional HR group to
handle benefits administration?
A) Extensive training has been provided to line managers so that they fully understand the
different insurance options available to employees.
B) Lower insurance premiums would eliminate the need for outsourcing medical services and
improve employee health coverage.
C) Outside vendors specializing in all aspects of benefits administration would provide improved
support to the firm’s employees.
D) All employees are currently required to participate in health screening and drug tests to
eliminate high risk employees from the benefits plan.
AACSB: Reflective thinking
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Critical Thinking
35) Planning, organizing, staffing, leading, and controlling are the five basic functions of the
management process.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
15
36) Personnel management involves recruiting prospective employees, setting performance
standards, and monitoring production levels.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
37) Setting standards such as sales quotas, quality standards, or production levels is part of the
leading function of human resource management.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
38) The planning function of management includes establishing goals and standards and
developing forecasts.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
39) Communicating is one of the five basic functions of the management process.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
16
40) Staff managers are authorized to issue orders to subordinates and are directly in charge of
accomplishing the organization’s basic goals.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
41) In most large firms, human resource managers assist line managers with hiring, training,
evaluating, rewarding, counseling, promoting, and hiring employees.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
42) Extensive travel is required of recruiters, compensation managers, and job analysts.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
43) Firms of all sizes are required under employment laws to have at least one full-time human
resource manager on staff.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
17
44) Transactional HR groups focus on assisting top management in big picture issues such as
developing a firm’s long-term strategic plan.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
45) An embedded HR unit focuses on using centralized call centers and benefits advisors to
provide specialized support.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
46) IBM isolates HR functions into silos, which enables teams of HR specialists to focus on the
needs of specific groups of employees.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
18
47) Human resource management is the sole responsibility of human resource managers, so line
managers and staff managers rely heavily on HR specialists to hire the best employees.
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Concept
48) What are the five basic functions of management? Explain some of the specific activities
involved in each function. Is one function more important for human resource management?
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
19
49) What is human resource management? Why is human resource management important to all
managers? What is the role of line managers in human resource management?
AACSB: Reflective thinking
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Synthesis
50) List and explain five personnel mistakes you do not want to make as an HR manager.
AACSB: Reflective thinking
Chapter: 1
LO: 1.1: Answer the questions, “What is human resource management?” and “Why is knowing
HR management concepts and techniques important to any supervisor or manager?”
Skill: Application
20