Fundamentals of Human Resource Management, 4e (Dessler)
Chapter 7 Training and Developing Employees
1) ________ provides new employees with the basic background information required to
perform their jobs satisfactorily.
A) Employee recruitment
B) Employee selection
C) Employee orientation
D) Employee development
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
2) Which of the following would perform the initial orientation in most firms?
A) HR specialist
B) mid-level manager
C) administrative assistant
D) immediate supervisor
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
1
3) Maria was recently hired as an accountant with a large marketing firm. Today is Maria’s first
day of work, and she will be attending an employee orientation session. Which of the following
is LEAST likely to be addressed during Maria’s orientation?
A) employee benefits
B) daily routine
C) safety measures
D) sales methods
AACSB: Application of knowledge
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Application
4) Which of the following is NOT one of the primary purposes of employee orientation?
A) The employee should become skilled with the firm’s software.
B) The employee should understand the organization in a broad sense.
C) The employee should have a clear understanding of what is expected.
D) The employee should begin the process of learning the firm’s preferences.
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
5) What is an alternative term for employee orientation?
A) development
B) acculturation
C) recruiting
D) onboarding
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
2
6) Unlike traditional orientation programs, which topic is included in many modern orientation
programs?
A) organizational charts
B) culture and values
C) personnel policies
D) health benefits
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
7) Which of the following should most likely be emphasized in an employee handbook?
A) Employees will not be fired without “just cause.”
B) A tenure system is the basis of employment.
C) The employment relationship is “at-will.”
D) Policies constitute employment contracts.
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
8) Orientation refers to the methods used to give new or present employees the skills they need
to perform their jobs.
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
3
9) Employee orientation programs range from brief, informal introductions to lengthy, formal
courses.
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
10) Hiring highly skilled employees with great potential eliminates the need to provide
orientation and training.
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Concept
11) What are the desired results of a successful employee orientation program?
AACSB: Reflective thinking
Chapter: 7
LO: 7.1: Summarize the purpose and process of employee orientation.
Skill: Application
12) Onboarding means going beyond the traditional one-day orientation training and instead,
conducting training over a few days, instilling company ideologies and values, such as open
communication.
Chapter: 7
LO: 7.2: Give an example of how to design onboarding to improve employee engagement.
Skill: Concept
4
13) All of the following are included in a task analysis record form EXCEPT ________.
A) performance standards
B) trainable skills required
C) performance appraisals
D) human aptitudes required
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
14) Which of the following terms refers to the methods used to give new or present employees
the skills they need to perform their jobs?
A) orientation
B) training
C) development
D) appraisal
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
15) Lucas, an HR manager, has been assigned the task of creating a training and development
program for his firm’s employees. According to the ADDIE training process model, what is the
first step that Lucas should take?
A) assess the program’s successes or failures
B) design the program content
C) conduct a needs analysis
D) train the targeted group of employees
AACSB: Application of knowledge
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Application
5
16) In the ADDIE training process model, which of the following occurs immediately after a
needs analysis has been conducted?
A) assessing the program’s successes or failures
B) presenting the program to a test audience
C) designing the overall training program
D) training a targeted employee group
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
17) Which of the following would most likely occur during the implementation stage of a
training program?
A) presenting the program to a small test audience
B) designing the program content for different learners
C) conducting a needs analysis of newly hired workers
D) providing on-the-job training to the targeted group of employees
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
18) What is the final step in the ADDIE training process model?
A) evaluating the program’s successes or failures
B) presenting the program to a small test audience
C) conducting a performance and needs analysis
D) training the targeted group of employees
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
6
19) Anna, an HR manager, wants to determine the training needs of a new employee in the
shipping department. Which of the following would most likely help Anna?
A) needs analysis
B) task analysis
C) performance analysis
D) training analysis
AACSB: Application of knowledge
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Application
20) A performance analysis is primarily used to assess the training needs of ________.
A) new employees
B) prospective employees
C) current employees
D) former employees
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
21) Which of the following best describes the first step in a performance analysis?
A) comparing a person’s performance to ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
7
22) Which of the following is NOT a method used to identify employee training needs?
A) supervisor performance reviews
B) attitude surveys
C) assessment centers
D) outplacement counseling services
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
23) Which of the following consolidates the knowledge, skills, and behaviors that an individual
needs to perform a job well?
A) instructional objective
B) ranking method
C) competency model
D) work council
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
24) Which of the following helps focus the efforts of trainees and trainers and establishes a
benchmark for evaluating a training program?
A) instructional objective
B) employee orientation
C) performance analysis
D) competency model
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
8
25) For training to be successful and effective, a trainee must have ________.
A) experience
B) motivation
C) management skills
D) technical expertise
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Concept
26) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10
employees. Members of Mark’s sales force vary in experience level. Four members of the sales
team have worked at Samson for less than 1 year. The other six salespeople have been with
Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed
that sales have been dropping steadily over the last year. Mark is considering the idea of
providing training to his sales team as a way to boost sales.
Which of the following best supports the argument that the drop in Samson’s sales can be solved
through training?
A) Attitude surveys sent to Samson personnel suggest that the firm’s elimination of year-end
bonuses has angered many employees.
B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are
dropping as more people are choosing to use generic drugs instead.
C) Members of the sales team have expressed that they do not fully understand the benefits and
side effects of the latest medications released by Samson.
D) Samson provides laptops to its entire sales team so each salesperson can easily locate
necessary information while on sales calls.
AACSB: Analytical Thinking
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Critical Thinking
9
27) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10
employees. Members of Mark’s sales force vary in experience level. Four members of the sales
team have worked at Samson for less than 1 year. The other six salespeople have been with
Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed
that sales have been dropping steadily over the last year. Mark is considering the idea of
providing training to his sales team as a way to boost sales.
Which of the following undermines the argument that the drop in Samson’s sales can be solved
through training?
A) Samson recently eliminated its long-standing policy of paying salespeople commissions on
top of base salaries, which angered employees.
B) The newest members of the Samson sales force are unfamiliar with the procedures used by
the firm to measure the effectiveness of new drugs.
C) Samson’s most experienced salesperson retired after working at the firm for more than 20
years.
D) Samson no longer requires salespeople to have medical backgrounds or science degrees.
AACSB: Analytical Thinking
Chapter: 7
LO: 7.3: List and briefly explain each of the five steps in the training process.
Skill: Critical Thinking
10